The Regional Hospice team supported my husband and me with comprehensive extraordinary care during the most difficult period of our lives. They did everything possible to take care of my husband and keep him comfortable. Their excellent care of my husband gave me the ability to focus on just being by his side as he died. This was an incredible gift to both of us. Prior to Regional Hospice, we were both overwhelmed and stressed. Once the hospice team started helping us we had the time and space to truly be together. Moving to the residence truly transformed our situation. The angels of Regional Hospice were a blessing to us both. I cannot thank them enough.
Review from Guidestar
My mother passed away on 2/5/19, almost 1 year ago at Danbury Regional Hospice. It has taken me this long to finally express my feelings for this place. There were only 2 positive things that we experienced and they were a couple of the aides that worked there and 1 volunteer. My mother was there a total of 3 days. She had several different nurses "taking care" of her while she was there. One of them was very cold and impatient. My mother had fluid build up from a pleural effusion and had 2 tubes in her back constantly needing to be drained or she would start choking. This particular nurse knew my mother needed to have them drained and asked me if I knew how to do it. Me, her grieving, unskilled and scared daughter. I asked to have another nurse care for my mother at that point. The night before she died she asked us for soup. We were told the kitchen was closed and there were snacks only. My uncle and I had to run out to the closest diner to get it for her. All we heard about all day long was how wonderful the filet mignon was. I only wanted my mom to be able to have a sip of soup. The last day she was there we were told she was not nearly at the point where she was actively dying and would be able to push a button at night if she needed a nurse. She died that night while I was there. I have no idea what the heck happened. I could keep going but it would run on a long time. I am just comforted now to know she is out of pain. Maybe this is what hospice is supposed to be but I just cannot believe that.
Review from Guidestar
I would not recommend Regional Hospice in-home services to anyone due to the nightmare my family's experience was. The nurses who came to our house did not treat us respectfully or like the grieving care givers we were. We even had medication mislabeled and not explained properly. The nurses and social worker were so unprofessional and rude that it was hard to believe they worked for a Hospice. One nurse could not condemn us more if she tried. She was so incredibly harsh that, at times, I had to leave the room when she was criticizing us for every little thing. After speaking with our patient's doctor, we were, in reality, doing more and showing more care, dedication and love than any family members the doctor had ever known. In-home Hospice from Regional caused us more stress than we were already experiencing. It should have been the opposite experience and we should have been relieved to have them there and supporting, on personal "power trips".
In-patient services were not about "quality of life" at all except the medication were given. I would not recommend in-patient treatment at the center for anyone unless they or a loved one has one or two days to live. It costs $550 per day and our simple requests (and those of the patient) were not honored. I was talked to very curtly and loudly and couldn't believe I was being spoken to by a Hospice administrator. Phone calls were not returned and it was clear money was the priority.
All of our family members found the Regional Hospice center very odd. Something is amiss here. The money seems to be going to the top heavy administration as the place is basically staffed by many, many volunteers. Do not be fooled by the glamour or the Architectural Digest magazines lying on tables. A Hospice is not about appearance or being a showcase. Our emotional and spiritual needs were ignored. Please consider other options. We are still haunted by using Regional's in-home and in-patient services and wish we could turn the clock back and do it all differently and be left with good memories of fine care and not the memories we are tormented by due to the employees we had here.
Dear TR_P: We just read your review with much surprise and sadness. We are extremely troubled by your experience, and so very sorry. For over three decades, we have dedicated ourselves to easing the journey of our friends and neighbors at the end-of-life by providing compassion and physical, emotional and spiritual support. In the most recent CMS (Medicare) survey, we are noted as one of Connecticut’s top-rated hospice providers. Please reach out to us at 203-702-7400 to discuss your experience further and perhaps we can put some resolution to your dissatisfaction. Many thanks.