They kill dogs even if they have a rescue hold and they have open kennels. Nothing “humane” about Ramona Humane Society.
DO NOT COME HERE!!!!
THESE PEOPLE ARE TERRIBLE
Wish I could give negative stars...
This place is absolutely horrendous and the people that work here are terrible. My girlfriend and I came here to get our 7 month Lab neutered and had an appointment at 7am. when we showed up, there were people that were doing walk-ins and some had appointments as well. They told everyone to line up and said that they had a new system that they still don’t know, funny because i saw another review of this place claiming that these people said that they had a new system and that they didn’t know about a month ago. You would think a month would help these people learn...
We waited almost 2 hours to get in and the girl with the black scrubs (who we assume is the receptionist/ assistant)and the girl with braids gave my girlfriend so much attitude and ignored her when she was waiting in line. After my girlfriend finished paperwork, I took him into a room to be weighed. We had a muzzle on our dog because of his social and separation anxiety and he barks when he’s scared. the dense black scrub girl asked if he had it because he bites and looked scared. I kindly explained that he’s just scared because this is a new environment with strangers. My dog sensed her fear and was anxious and didn’t want to go near them but finally the actual Vet came in and calmed him down. First of all, how are you going to volunteer/work here if you can’t deal with animals? If you can’t handle the wide spectrum of animal behavior find somewhere else to work!!
An hour after we dropped our dog off, we get a call saying that we need to come back to put his muzzle back on. I don’t understand why they couldn’t just put it back on when dealing with dogs is part of their job but we came and my girlfriend put it back on. We waited 7 hours and were worried about our baby and they finally called and asked my girlfriend “wait have i called you yet?” We were worried sick about our dog and the numbskull black scrubbed receptionist forgot to call and update us. this place literally allows the most bovine and obtuse people to volunteer and work here. This is the most unprofessional business i’ve EVER encountered.
We get there excited and relieved knowing he is okay because we’ve never been without our dog since he was 6 weeks old. We get there and while my girlfriend is getting a refund for a nail trim, the braided hair buffoon asks me if i wanted to go pick him up. This is a special moment for my girlfriend and I so I asked her “is it okay if I wait for my girlfriend to finish up?”
The girl looked at me as if I committed a crime and puzzlingly asked “so you want to wait?” she sounded as if she had never heard of a question before. she then asked her pathetic excuse of a nurse colleague if two people were allowed in the holding area. The nurse asked me if MY DOG was comfortable with ME. I kindly explained that I just wanted my girlfriend and I to see our dog together and she firmly and aggressively asked again “but is he comfortable with you?” This B***** doesn’t know us or our dog and is indirectly accusing me that my dog is scared of me. I went to the holding area by myself to pick up my baby and he was so happy to see me, who knows how long he was in there. PLUS, they couldn’t even put a Cone on his head so this whole time he could’ve been licking his wound. I then walked out with him and the wannabe Grey’s Anatomy nurse asked the braided buffoon if that was the right dog. I’m assuming that these fools have given someone the wrong dog before.
Literally these people have THE absolute worst customer service skills and are the most unprofessional and air headed individuals my girlfriend and i have interacted with. These people clearly don’t like their job and shouldn’t be here. if you want to deal with the worst customer service and with people that treat you like , feel free to come. I do not recommend this place in the slightest as it is a sad excuse of a clinic. How is this place called a “Humane” society if the workers here don’t even have a molecule of decency towards customers.
I got my dog neutered here and the surgery went well. But, the staff is atrocious. Extremely rude. Everyone I encountered was a nightmare to be around. I was standing at the receptionist desk and I heard one of the girls telling her coworker how much she “hates this stupid job”. They do not care one bit about any animal that comes in. All they did was complain. Every time i spoke, it felt like I was inconveniencing them. I put a muzzle on my dog because he gets anxious and the muzzle helps to calm him. I repeatedly said that he is not aggressive. They called me an hour after I dropped him off to put the muzzle back on him because it became undone, I had to drive back and put it on him because they didn’t want to. One of the girls told the rest of the staff that he was aggressive towards people, when I had said 3 times that he is not aggressive. While I was there, I asked what time he would be ready and she said around 2pm. I was sitting at home waiting for the call. Come 2:30pm, I called the clinic many times because I was worried about my dog but there was no answer. I got a call at 5pm from a girl who asked if she had already called to let me know that my dog is ready to be picked up. They forgot to call me to tell me that my dog’s surgery went well. They “forgot” to tell me what was going on FOR 3 HOURS. I drove to the clinic and the same girl from earlier was questioning my boyfriend because he wanted to wait for me to get our dog from the back kennels. She asked him “Is he comfortable with you?” in an aggressive tone and interrupted anything he was attempting to say. I asked my boyfriend to just go get him. He came back with our dog and she asked “Is that even the right dog”. I don’t know if they are THAT unorganized or if she was just committed to being rude to us. The whole time this is happening, a girl was talking to me about the after care instructions. I was obviously distracted because her coworkers were speaking to my boyfriend that way, but she continued to speak quickly and didn’t explain anything throughly. I asked her to repeat a certain part, but she said no because i “should have been listening“. I couldn’t believe it. They didn’t put the e-collar that I payed for on my dog. They left him in the back kennels with no collar right after surgery. Nobody was monitoring him and nobody knew if he was licking the incision. I told them that I didn’t get his e-collar and one girl went to the back to get one. She came back and interrogated me, asking if I paid for it. She finally gave it to me. She didn’t tell me anything about how to assemble it. She just handed it to me and walked away. This was a horrible experience and I won’t be coming back here. All of the staff deserves to be fired and replaced with people who actually belong around animals. Thank you to the actual VET who performed the surgery. I am so glad my dog is okay. As for the other staff, they should stay far away from animals and customer service. I would recommend for anyone thinking of coming here, not to. Go to Animal Friends of the Valley Spay and neuter clinic in Elsinore. It may be a bit out of the way for some people but they are wonderful. I have had other dogs go there in the past and it was always a pleasant experience. They care about your animal there and they care to make sure that you are attended to and informed. That is a clinic worth the drive. Your pet will be in good hands there. But, RAMONA HUMANE SOCIETY CLINIC IS A TERRIBLE PLACE AND THEY DO NOT DESERVE YOUR SERVICE.
I'm the father of an All American Staffordshire Terrier that mothered 4 beautiful puppy's. Me and my fiancee were involved in an accident and we were both hospitalized. We were told that our baby's were taken to the Ramona Humane Society. All of our puppy's were brought to this shelter, all of them 100% healthy and safe. Me and my fiancee were in the hospital for 36 hours for treatment. When we were released from the hospital,first thing we did was go to the shelter to retrieve our baby's and we're told that they had been checked in by an anonymous person and we could not have them back. Amongst the puppy's was my girls Porky,(Pomeranian/Yorky)Tucker, he was returned but we were told that the puppy's could not be returned to our custody. These "volunteers" they have working for them obviously fell in love with the puppy's at first sight and divied them up amongst themselves. I will be placing a lawsuit on the Ramona shelter for theft and breaking a family apart. BOOOO! THE RAMONA HUMANE SOCIETY ARE MONSTERS!
Adopted a dog for this organization and was told that he would be well. Told that he was between 3 and 4 years old. He was showing symptoms of kennel cough, they said they would treat him and then nuter him and I would get him in about 10 days. To my surprise they called the very next day saying I could pick up the dog and he was sick, but they would sell me antibiotics. I purchased the drugs, was told by the kid that passed the dog to me that he was more like 5 or 6. He was getting better and then took a turn for the worse. Took him to a real vet not the butcher they had at the humane society and was told the the dog was more like 8 years old, should never of been operated on while sick, they had seriously compromised his health and he may not make it. He is in the hospital now with possible parvo, that along with the kennel cough could infect the whole humane society. I called them, got no sympathy and was told to bring the dog in they would put him down. Was not concerned with the possibility of contamination of their whole facility. This is a bad place that does not care for the animals and should in fact be put out of business. I will spread the word that people should stay away from this place and do all I can to make them as miserable as they have made this poor defenseless dog and my family. DO NOT BELIEVE THE LIES THAT THIS PLACE WILL TELL YOU UNLESS YOU WANT TO SPEND HUNDREDS OF DOLLARS TO TRY AND SAVE YOUR PETS LIFE. We are waiting now for lab results to let us know if the dog is even treatable. THEY ARE MONSTERS THAT PRAY ON GOOD PEOPLE THAT JUST WANT TO GIVE A FURRY FACED CHILD A GOOD HOME AND LIFE. I ONLY GIVE THIS ONE STAR BECAUSE YOU CANNOT GIVE IT LESS. IN REALITY IT DESERVES A NEGATIVE 10. VERY INTERESTING THAT THEY DO NOT SHOW ANY OTHER REVIEWS.