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- EIN 22-2582290
- (317) 816-9336
- 7230 Arbuckle Commons 190 Brownsburg IN 46112-1791 USA
- www.paceassociation.org
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Nonprofit Overview
Causes: Chambers of Commerce & Business Leagues
Mission: The professional association for customer engagement (pace) is the only non-profit trade association dedicated exclusively to the advancement of companies that engage with customers via the contact center. We promote our members ability to provide outstanding customer service and sales solutions delivered via omni channel communication including voice, email, chat, text and social media. Pace values members by providing essential business elements in the form of:-forums for networking at international, national and regional levels;-programs for business learning;-advocacy of contact center users and providers'interests before state and federal government;-research on consumer and regulatory topics of interest to contact centers in their business operations;-information about global developments in contact centers; and-education of the general public and media to promote contact center providers and users' business interests of their strong commitment to customer service
Programs: The members of professional association for customer engagement, inc. (pace) include the call centers, trainers, consultants, and equipment suppliers that initiate, facilitate, and generate telephone, internet, and email sales. Essentially, any company that uses the telephone in their sales, marketing, and/or customer service stream would derive benefit from membership with pace. The organization collects membership dues in order to provide members with business opportunities, protection from government regulations, education, and communication.
during the year, pace held over 40 local and national events, with attendance exceeding 1,500, for the benefit of its members. These events further the association's objective of providing education and networking opportunities and continuing to improve the overall health of the contact center channel.
the professional association for customer engagement self regulatory organization (pace-sro), a division of pace, incorporates aspects of governmental regulations and consumer protection rules for contact centers. The goal of the pace-sro is to assure a positive contact center experience for consumers and provide an objective system that reinforces companies' commitment to government compliance. Pace further broadened its sro initiative by creating accredidation opportunities through the taylor institute of akron university and continued cooperation with the federal trade commission and federal communications commission.