I almost lost my house in foreclosure after my assigned PRG representative totally failed to do her job at even the most basic level.
This organization caused more damage than good. Their failures pushed me closer to the edge of foreclosure than keeping me away from it. Precious time was wasted because of their deeply entrenched mediocrity.
Appallingly bad communication. Failure to correctly advise me regarding critical dates & deadlines. After speaking with the director of the program and requesting a better rep and being told that I was working with their only foreclosure expert, I "fired" the organization and completed the foreclosure prevention on my own.
Against my wishes, the representative called me to "patch things up", and to boast about their 70% success rate. My response : "Well, that doesn't matter much if you're one of the 30%, does it?"