I was treated with rudeness and disrespect in every communication I had with this organization. I am HIGHLY doubtful that the volunteers and staff with whom I attempted to communicate have even a small amount of training in the fields involved with the organization, particularly Mental Health, Disabilities, and the diagnostic process. To add insult to injury, staff/volunteer argued with me about what my INTENT was in my communication. I was polite throughout every communication and was met with rude, argumentative responses: the OPPOSITE of good customer service. I would strongly recommend that you look further into the demeanor and so-called “Customer service” provided by your volunteers and staff. Even if you as an organization cannot help myself or others, there is absolutely no excuse to treat fellow human beings in this manner, particularly during a time that is rough for all of us.
POWER PAWS ASSISTANCE DOGS
PO BOX 1163
SCOTTSDALE AZ 85252
PHONE 480 945 0754
FAX 480 945 0525
What is Power Paws Assistance Dogs?
Power Paws Assistance Dogs is a nonprofit, 501©3 organization located in Scottsdale, Arizona, providing highly skilled assistance dogs to people with disabilities and education and ongoing support for working assistance dog teams for the past 11 years. Power Paws has trained dogs and educated its clients through a dedicated network of volunteer trainers and puppy raisers. Since 2001 Power Paws has certified over 70 assistance dog teams and is committed to identifying and empowering people for independence.
What need does Power Paws fill?
Approximately 420,000 people in the state of Arizona report a physical disability. As the population continues to increase and age, the number of people with disabilities and the need for assistance dogs will also increase. Power Paws is poised to serve this need by having their own service dog breeding program, allowing for a consistent repetition of service quality dogs that meet the high level of standard required for such work.
How Does Power Paws work?
What we do Who does it
• Assistance dog training • 1 F/T Program Manager/Trainer
• Puppy raiser/volunteer training • 1 P/T Volunteer Trainer
• Client education/training
• Fundraising activities • 1 P/T Volunteer Canine Healthcare Manager
• F/T Executive Director
• Board of Directors-6 active members
• Volunteers who raise & train dogs
What has Power Paws accomplished in the past year?
• Whelped and placed 2 litters of puppies with volunteer puppy raisers
• Conducted (4) 8 week Summer Workshops with 10 children, teaching them to train assistance dogs
• Conducted (2) 1 week Advanced Winter Workshops with 12 children
• Developed a program for Diabetic Alert Dogs
• Placed 5 Diabetic Alert Dogs
• Collaborated with Assistance Dogs of the West, Bergin University and Joys of Living Assistance Dogs to share ideas and improve the quality of service we provide.
• Developed a Youth Board with young adults learning and practicing all the rules, regulations and responsibilities of a non-profit Board of Directors
• Attended 2 Continuing Education Classes
• 3 training classes per week for 40 volunteer puppy raisers
• 50 existing clients with assistance dog partners and enhanced quality of life
• 10 – 15 new assistance dog teams graduating each year
• 20 – 30 clients actively interviewing or in training
• Identifying, evaluating, assessing and accepting new client candidates
• 14 current Power Paws’ dogs living with staff 24/7 commitment
• 15 recent client/dog teams requiring regular follow-up, tracking
• Maintaining and tracking canine healthcare records
• Conducting 4 – 5 annual Client Placement Training sessions (2 week sessions)
• Recognized by US Airways Puppies in Flight program as the destination organization for the annual training of their volunteers
What does Power Paws need to sustain its mission?
• Salaries for Trainer ($36,816) and Social Worker ($64,900) – includes taxes and benefits
• Funds to cover rent and phones - $22,000 per year
• Funds to pay for Veterinarian care of 10 dogs slated to be in above programs - $10,000 per year.
• Power Paws’ employees are trained in First Aid, CPR, have Class 1 Fingerprint Clearance cards and are trained in Article 9.
• Provide extension of services to include:
o Occupational Therapists (not Power Paws’ staff) to evaluate and treat clients as needed
o MSW to evaluate and treat clients as needed
o Power Paws…Unleashed! – An integrated, educational/vocational program that will match children with disabilities with children without disabilities to teach them to train assistance dogs.
o Provide classes at schools and community centers for children interested in learning how to train assistance dogs