Unfortunately our experience with PCACS in Valparaiso on Campbell Street has not been pleasant. The person or persons answering the phone can sometimes be very impolite bordering on rude to the seniors. And that has happened more than once to my parents.
My parents have been members of the Banta Center for years which they enjoy going to. A little over a year ago I had to move my parents in with me. I also live in Porter County. They had already paid the yearly membership at Banta so they continued to go.
When they first started getting a ride on the bus, they were told they had to join another center. When I contacted the director, he did respond promptly and assured me that was not the case and they would accommodate my parents but sometimes emergencies come up which I totally understood.
So my parents continued to use this service once a week only and paid the fee even though my mother is handicapped. A few times the bus did not show up nor was there any notification. So my parents were left waiting. This last time when that occurred my mother called to inquire and was told if she was not happy with service to find another line.
I was in the next room. My mother did not get upset or raise her voice. If anything, she was disappointed about not being picked up and left waiting. Once my mother hung and told me what was said to her I called and I was upset that they would treat the seniors that count on them that way. I understand dealing with seniors can be difficult. But that is what PCACS is supposed to do.
I guess as retaliation because I was upset my parents just received a phone call that they would not be picked up anymore.
I already knew that we could not rely on this service so I'm not upset about them not picking my parents up. It's just the fact that this is how seniors are being treated. So now Banta has lost two memberships. So they lost revenue which I'm sure they count on.
Banta has been pleasant for my parents. Unfortunately the same cannot be said about the transportation to get seniors to a nice place so they can enjoy themselves.