I have donated to this place and I am also a customer. I like the store because it is small but full. The inventory is varied and in very good condition. I have found some amazing items! But, they are very fussy about donations. I now know that I drop off my donation then drop the rejects at Goodwill.
I have donated many times to Out of the Closet. However, I never will again. I wanted to donate a gently used sofa. The first scheduled pick-up was cancelled because the driver was 'sick.' The next pick up was scheduled several days later, between 8 to 12. I called at 1 and was told the truck was broken down but they would pick up the sofa 'soon.' Two hours later, no word. Three hours after that I had to call someone else to take the sofa to the trash. What a waste, and what an awful experience with Out of the Closet. "Donator beware!"