We first had contact with NSES when my elderly grandmother fell and broke her pelvis. When released from hospital, her insurance covered various services (home health aide, physical therapy, evaluation of the home, etc) which were coordinated through NSES. During the initial evaluation, the actual medical staff doing the PT and monitoring her recovery recommended various other services that were covered by her insurance and which NSES would coordinate and set her up with.
Trying to actually get them to provide those services has been nothing but an exercise in frustration. We managed to get someone coming a couple of days a week to help her get dressed and showered and such. But she was eligible for much much more, but it took months and dozens of calls to get anything done. Phone calls are never returned. And despite the fact that my grandmother has a doctors prescription or approval from the insurance for various services, NSES says they cannot provide those services because they do not have sufficient staff, or they just don't bother returning voice mails and when you talk to people who take your number and say they will look into it and get back to you, they don't. Meanwhile, my grandmother has had a few more slips and falls in the subsequent 18 months, and we have all been taking time off work and using sick and vacation days to be there for her 24/7. Dozens of calls and inquiries to NSES all get the same results.... "we haven't forgotten about you - and yes, she does qualify for the services you are looking for but we simply do not have the manpower to provide those services, we're short staffed. Have you considered just paying privately for the services you want? If you can pay privately - we can get someone out there tomorrow". Short staffed, eh? What a joke.
She was eligible for a hospital bed too after she had fallen and cracked a vertebra. We hounded them for weeks. We got a happy phone call (I am not joking) 11 weeks and 5 days into her 12 week recovery to say they were ready to bring the hospital bed the following day. Too bad we already paid to rent one from a local charity and she was going for a final checkup at her doctor the next day, where she got a clean bill of health and her prescription for the hospital bed expired.
I am sure some of the people working in this place are kind people with good intentions, but we have absolutely caught them in outright lies, and we have absolutely been told that her insurance does cover services but they have no staff, but if we agree to pay privately, they can get someone out there the next morning. We have gone up the chain of command (politely but firmly) and nothing changes, so this fish stinks from the head down, apparently.
Before I was invited to become a Board Member on the North Shore Elder Services, I was not aware of this great organization that plays such an enormous and necessary part in the lives of so many seniors and disabled persons in our community.
If I had known about the services that are available through this organization my mother could have remained in her home and not been in a nursing home.
the best advice that I could give to families that face caring for a loved one is call the North Shore Elders Service and get professional options and advice.
I have been attending the support for alzeheimer's caregivers. I have received a lot of info in many different topics. It really helps to know you are not alone.
I work as a Client Service Manager for a Private Home Care Agency, but I also volunteer as an Ombudsman (Patient Advocate for Nursing Homes) through NSES. I have found all the staff to be the most professional, caring and truly helpful and respectful people in the area. They all seem to have the passion and compassion, like myself to help the elderly live fulfilling lives in the community. I would recommend them to anyone who needs some assistance with navigating the home care system of today.
Where would my mom be without the services North Shore Elders provides ? Although she lives with us I still work full time and my husband can help with a lot but there still is a void in her needs . NSE provides her with a wonderful care taker three times a week . She showers her ,makes her lunch and helps her with light house hold things she can no longer do . However most importantly she is her friend and shares her ability to provide company for my mom . NSE has a group of compassionate ,caring and selfless workers in all levels of care . The social workers ,nurses ,evaluators and care takers are all there for the client ,not for themselves . I feel they have a calling to there career ,it is not just a job! My mom would not be as functional and happy as she is without this wonderful group and I am very grateful we have such services for our elerly community . Thanks
I am an elder law attorney and I also volunteer in the North Shore Elder Services' Money Management program. I see first-hand how this organization positively impacts the community overall and provides tremendous services to seniors.
I support elders with money management services. Doing this was new to me, and I found the NSES staff to be very helpful in getting me started.
The elders I work with really seem to value the service.
NSES provides exceptional services for seniors and their families on the North Shore. Speaking as the LGBT Community Liaison for the City of Salem, I am so proud of the work NSES does in supporting the senior LGBT community on the North Shore through their monthly 'Over the Rainbow Dinner Club Coalition' at the House of the Seven Gables. This segment of the North Shore's senior population often faces increased discrimination among their generation which is far less excepting when compared to subsequent generations, thus enhancing the importance of NSES' work in this respect.
I have been involved with a support group at the NSES for almost 2 years now, and it has helped me so much in coming to terms with my husband's disability. I have learned how to navigate through the medical system by sharing experiences of others with the same challenges. The group facilitator is a wealth of knowledge, is caring and compassionate, and does a great job of making sure everyone gets heard. I don't know how I would otherwise get the support that is so important to me in this difficult time.
As a social work educator and advocate for elder services, I have come to place a high value on the professional services offered by NSES. In particular, NSES (as demonstrated by their user-friendly web site) is a leader providing our region with much needed resource information that is up-to-date and comprehensive. Caregivers shoulder complex and stressful burdens, but with the guidance of the specialists at NSES, caregivers are able to find much needed reassurance and professional support.
Truly outstanding organization serving the needs of both elders and caregivers. A passionate dedicated staff inspiring scores of spirited volunteers in a humbling effort to provide a vast array of senior care and support. The kind of leadership that thinks 'out of the box' with programs like 'The Longevity Connection' and an architecture that encourages innovative partners. No aging issue too big or too small for NSES to address. A fearless approach to the well being of seniors. The kind of non profit all should aspire to.
My experience with NSES has been through the social work students that I teach, and as a volunteer during one of their fund raising events. My students report that NSES is an agency that cares greatly about providing a much-needed service to the population it aims to serve. Towards that end, they keep a close eye on the quality of the service they provide and on what the providers need in the way of training, etc. so that they can do the work effectively. From what I can see, they are succeeding in their intentions. If the way they run fund raising events is any indication, they are a strong agency surrounded by a community that clearly wants to support them. The event was well-managed, fun, and organized keeping their eye on what was important for raising money.
NSES is an agency I am more than happy to support!
NSES is a great organization. They have helped me and my family going through the difficult steps of navigating insurance issues, care providing, planning, securing assistance programs and counseling related to my wife's disability. We could not have gone through these trying times without their help and the dedicated professional support of their case managers.
North Shore Elder Services has been a great support to my program that supports over 120 low-income clientele in the Greater Boston area. The staff members whom I have been working with are knowledgeable and responsive to questions and concerns in regard to the elderly and disabled people whom I serve.
North Shore Elder Services has been my "go to" resource for elder care for more than a decade as a social worker in the community. From questions for the Information & Referral department, to Care Management, Hoarding, or Money Management, North Shore Elder Services is a gem of an agency. In addition to direct services, North Shore Elders advocates for policies of substance for elders. Paul Lanzikos, the Executive Director, keeps his fingers on the pulse of numerous cutting edge initiatives. In my current capacity at Salem State University, I now place Master's-level Social Work interns at North Shore Elders. I couldn't find a better training ground for graduate students than this high-level service provider.
I have been on both sides of NSES. As a consumer getting insurance info and help for my elderly mom and as a part of the business community.
I cannot say enough good stuff about this organization. As a consumer I found them very helpful and knowledgeable about medicare issues and supplimental insurance. Support for other age related issues is just a phone call away and my mother liked staff very much.
As a member of the business community I enjoy working with their management and professional staff. They are an asset to the entire community!
I work for a police department and have had much contact with North Shore Elder Services. They are very helpful and make sure they are helping the people that need attention. When you have a question they are right there to answer it and make sure they are giving you the right answer. Thank you for all your help!
I am a lawyer with a sub-specialty in Elder Law. North Shore Elder Services, Inc. is a remarkably dedicated and caring group of individuals who make a significant difference in the lives of older citizens of the North Shore in Massachusetts (and beyond). Not only do they provide vital hands-on help and coordinate other agencies and individuals who serve, but they influence the direction of policy in Massachusetts by their meaningful lobbying efforts.
Some social workers came to the house and just sat on the couch.
"Helpful information" that we were given was inaccurate. Apparently no one ever checked the resources.
They obviously had no personal experience dealing with elder issues in their lives and their knowledge was acquired from "reading about it", lectures, etc. We saw no true expertise.
-- seemed more interested in "creating" jobs for themselves than actually helping.
-- did not appear to show any insight.
-- did not seem to put much effort into their jobs.
Very sad and disappointing experience, especially when you're hoping you'll actually get help from this organization. The only benefit was that NSES provided paychecks for the staff who "serviced" our family -- at our expense.
Sorry that our honest review is undoubtedly not what you want to hear. I really wish (and had hoped) that it was different. We heard that other families have avoided dealing with NSES -- now we know why.