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North Carolina 211

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Nonprofit Overview

Causes: Philanthropy

Mission: To help nc residents to efficiently connect to the service delivery system; to provide real time data on community need and vital trend information for disaster and community planning and to inform funding decisions.

Programs: Nc 2-1-1 provides statewide, 24/7 information and referral services to nc residents. 2-1-1 is an information and referral line and companion web site (nc211. Org) that connects people to vital social services provided by a range of nonprofit and government agencies. This easy-to remember number saves time and frustration by eliminating the need for callers to navigate a maze of agencies and help-lines. Concurrently, 2-1-1 is an effective management tool. The system generates real time data on requests at 211counts. Org, complaints, and services -alerting stakeholders to emerging needs and making it possible to direct resources to where they will do the most good.

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