This service is horrible. I've been trying to donate my child's stuff for the third time. The initial first time I was told to have my stuff out by 8AM. I waited all day until I impatiently said let me drop it in a drop off box instead. Then they finally came around 6PM/7PM. The second time I attempt to have something picked up my delivery driver wasn't fluent in English and couldn't communicate with me. Then they never showed up or attempt to have someone else take care of my concerns. Since you don't understand your client you should still ensure their needs be met. DUMMY. This third time they just didn't show let alone call
I made an appointment with them, then put out the donations at 7 am. At 9am they texted that they would be coming in 2 hours. Kept waiting and at 7pm they were still not picking up the donations. Sent an email no response. Left the stuff out all night, sent another email and no response. Will not be donating to them again. Unreliable and unresponsive! Not to be trusted!
Beware of them. These people are impersonating other institutions to steal their donations. I made an appointment with another institution, and they came before the people I was expecting did, the driver claimed to be working for the institution I've intended to donate to, probably after seeing the flyer on my donation bags and wrongfully took what was for someone else. Little do they know that I have their faces, their truck and license plate on tape from my security camera and I will be filling a report. Their questionable practices makes me wonder who these people really are
The same thing that others have told had also happened to me
In fairness, I should describe my initial experience with them.
I called the Chesed Center and spoke with a woman and she scheduled a pickup for Thursday morning. Thursday morning I received a call from a driver who said he was 10 minutes away.
I went downstairs with the bags, the truck drove up, and the driver came out and took all the bags, and threw them into the back of the truck, where I saw there were many other bags.
But when I called them recently, I haven't been able to reach a person. As instructed, I gave my address. Though they instructed me to put the clothes outside, I explained in my message to them that I would bring the clothes downstairs if the driver called before he came to me.
No one ever called me.
I called them a number of times after this. Each time all I got was a recorded message. And each time I left them the message that I would come downstairs with the bags when the driver called.
No one ever called me back.
I believe the people handling this organization are simply incompetent!
I am going to find another organization to give the clothes to.
DON'T DONATE ANYTHING TO THIS EVIL ORGANIZATION......THEY ARE LIARS .....THEY NEVER MAKE ANY FREE PICKUPS AT ALL.....HAVE DEALT WITH THEM SEVERAL TIMES....WAITED FOR THEM CONFIRMED THE APPOINTMENTS AND THEY NEVER SHOWED UP...WHAT KIND OF DISGUSTING PEOPLE ARE THESE?
IF I COULD GIVE THEM "NO STARS" I WOULD! THIS IS THE "WORST DONATION ORGANIZATION". NO ONE SHOULD "EVER" DONATE TO THIS ORGANIZATION......THEY SHOULD BE DISBANDED! I WAITED A "WHOLE DAY" AND CONFIRMED MY APPOINTMENT SEVERAL TIMES AND THEY DIDN'T EVEN HAVE THE "DECENCY" TO CALL ME IF THERE WAS A PROBLEM..........I WASTED A DAY OF MY LIFE TO WAIT FOR THESE INCOMPETENT PEOPLE!...........NEVER AGAIN!!!!
DON'T EVER DONATE ANYTHING WITH THESE PEOPLE AND I HOPE THEY GO OUT OF BUSINESS. THEY ARE DISGRACE! I JUST FEEL BADLY FOR THE PEOPLE THAT COULD USE THESE DONATED ITEMS, MANY OF WHICH ARE "BRAND NEW"...........THEY ARE THE ONES THAT SUFFER!!!!.................GO OUT OF BUSINESS!!!!!
I placed out the package of clothes I wanted to donate to them early in the morning on the day they were supposed to pick it up but it NEVER happened, no one came!! TERRIBLE experience, NOT recommended!