Mission: To render services to mountain states health alliance and its related hospitals.
Programs: The purpose of the organization is to render services to mountain states health alliance (msha) and its related hospitals; its patients, guests, and team members, while assisting msha in promoting the health and welfare of the community served, and to function as an advisory board to the msha volunteer and auxiliary resources leadership team. (continued on schedule o) (cont'd) home volunteers, not reflected in our "active" volunteer count reported on line 6 of part i, consist of volunteers who: crochet or knit baby blankets and caps, quilt or sew lap blankets for patients, hats for cancer patients, large christmas stockings for babies born in december, and other items for cancer patients, as well as perform clerical work from home. There are many service and special project opportunities for volunteers throughout msha's service areas. The leadership within msha volunteer and auxiliary resources departments work very closely with volunteers to ensure appropriate volunteer placement so that each volunteer may provide service in an area that is a good match for him/her. Auxiliary volunteers have the same onboarding process as paid team members; including, but not limited to, required immunizations, orientation, competencies and unit/department training where they will be assigned. Annual evaluations are conducted to ensure a consistent provision of quality service to patients, visitors, and team members. This past year we evaluated different companies who perform background checks and contracted with one that not only checks the national data bases, but also provides international service, and continues monitoring to notify us immediately should a change occur. This extra caution is extremely important with volunteers rocking babies and hospice volunteers going into homes. While this more comprehensive service is more costly, it is in the best interest of our patients. Volunteers work throughout the year to assist hospital staff, patients, and patient families. Some of the new services provided by auxiliary volunteers during fy17 include: patient ambassador volunteers at johnson city medical center (jcmc) and franklin woods community hospital (fwch) work closely with clinical staff to identify educational needs and any other issues that need to be addressed. A volunteer program was introduced this year into the pediatrics ed waiting room at niswonger children's hospital (nich). A front desk volunteer program at nich was reinstated to be of service, particularly to st. Jude patients and their families, to give them a comfort level with the facility and help alleviate anxiety. Indian path medical center (ipmc) is engaging volunteers in three new service areas: 1. Fall prevention prep/distribution packets 2. Medical records pickup 3. Patient medical binder organization, ensuring binders are indexed and in proper order ipmc's emergency ambassador program is still going strong with donations given by many area churches and now by the wadlow gap ruritan club and area knitters and quilters. All the donated items are given to ipmc's ed patients, who are always appreciative. A patient utilizing the services of ipmc's emergency department (ed) will unlikely go away empty handed. For example, a patient uncomfortably cold may be given a quilt to use in the ed and to take home when discharged. There are times when a child may accompany a patient to the ed and the child has not eaten. The ambassador keeps an assortment of snacks, many donated by area churches, for occasions when a child or other family member needs nourishment. The wadlow gap ruritan club provides coloring and puzzle books for patients and their families, providing diversionary activities during stressful times. Another group of volunteers, including ipmc employees on their lunch breaks, schedule time to make lovely dolls to give out to patients, as needed. The dolls are comforting to not only children but to the young at heart in their ninety's. Mended hearts program (jcmc and ipmc). Mended hearts is affiliated with the american college of cardiologists. The program's mission is dedicated to "inspiring hope and improving the quality of life for heart patients and their families through ongoing peer-to-peer support". Free monthly programs with relevant speakers, usually with a heart-healthy meal provided, are available for persons with a history of heart problems. The program supports the patient and family through hospitalization, rehabilitation and beyond. The program has 25 trained and accredited volunteers, referred to as "heart visitors". The heart visitors are present every day to answer questions for cardiac patients and their families, relieving some of their anxiety. They also visit patients having heart catheterizations, distributing a packet of information provided by the national organization. Our program has gained recognition - our board chair has been selected to be on national committees and serves as an officer. Fresh baked cookies are served at jcmc, nich, fwch, ipmc, and sycamore shoals hospital (ssh). Members of the local arts guild assisted in preparing areas for art displays in the jcmc cafeteria. Exhibits are continuously being rotated for everyone's enjoyment and diversion. Auxiliary-operated gift shops (all msha hospitals) provide merchandise for patients, visitors and team members. The gift shop volunteers not only sell merchandise; but, more often than not, provide a listening ear to family members needing to verbalize concerns about their hospitalized family members. The junior volunteer program at jcmc, fwch, ipmc, ssh, and unicoi county memorial hospital (ucmh)is a summer educational/volunteer program for high school students to assist them in determining if they have an interest in a healthcare career. Volunteers continue to assist in the cancer treatment centers (at ipmc and jcmc) by providing diversionary activities for chemo patients such as art therapy, games, etc. , or just providing company for them. The auxiliary provides weekly assistance for the healthcare resource center (hrc) in the kingsport town center. The hrc is an outreach service of msha that offers health programs and screenings designed to help individuals live healthier lives. The hrc staffs experienced registered nurses and other health professionals to answer medical questions and distribute literature with up-to-date health information. In 2017, mountain states health alliance (msha) awarded one of the auxiliary's volunteers with the coveted 'servants heart award' for his outstanding service to norton community hospital patients and their families. He also serves on the nch community board. Nominations submitted for this award go through an extensive review process with a msha multidisciplinary team selecting winners using a points system. Volunteer chaplains: the staff of the spiritual and pastoral care department endeavors to affirm and respect each person, to be inclusive of all, and to approach diverse religious convictions with sensitivity. Our employed chaplains are supplemented by a high-quality corp of volunteer chaplains composed of representatives of various denominations in our area. In selecting these persons, we seek people who will adhere to our code of ethics and will attempt to relate to each patient's particular religious/spiritual understanding and not proselytize or coerce. Each volunteer chaplain participating in the msha spiritual and pastoral care department goes through a rigorous interview and training regimen found in our guide to clinical practice. This 57-page document orients individuals to pastoral care at mountain states health alliance facilities. Volunteer chaplains work in the hospitals throughout msha. They provide pastoral care visitation and support to patients, families of patients and team members. Where implemented, our chaplain programs are on-call, 24 hours a day, 7 days a week. At our larger hospitals, we have spiritual care volunteers who provide scheduled coverage and daily visitations for added support and presence. In addition to the many volunteer hours provided to the hospitals, the auxiliary raises money for the hospitals to help fund needed projects. Individual msha hospitals make a donation request to the auxiliary. Funding is made to a hospital only after the auxiliary board has reviewed and approved a request. Most often, donations fund small capital items such as a piece of medical equipment or items directed toward improved patient care or comfort. During fy17, mountain states auxiliary donated over 90,000 to help fund an ed trauma area renovation, medical equipment, and recliners for patient rooms.