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2019 Top-Rated Nonprofit

Missoula Aging Services

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Nonprofit Overview

Causes: Human Services, Senior Centers, Seniors

Mission: Missoula Aging Services promotes the independence , dignity and health of older adults and those who care for them.

Target demographics: older adults and people with disabilities

Direct beneficiaries per year: thousands of individuals in Missoula County.

Geographic areas served: Missoula County

Programs: Meals on Wheels, Case Management, Resource Center, Senior Corps and Montana Senior Medical Patrol.

Community Stories

62 Stories from Volunteers, Donors & Supporters

Volunteer

Rating: 5

I started volunteering at MAS about three years ago, after I retired from my job of 30 years and was looking for something to do occasionally. The staff at MAS are all extremely friendly and helpful. It's a wonderful place to be. The programs offered by MAS are exceptional. I have recommended them to several of my friends who were in need of help with their aging parents. Every one of them told me that they were so pleased with the help they got. I have witnessed the staff interacting with clients and seen how caring and respectful they treat the clients that come to see them. MAS is a wonderful organization. They are a great asset to the Missoula community in every respect; from helping people who come to them with various concerns, to helping volunteers feel like a useful part of the community. It's so important for all of us to feel like we still have something to contribute. I am always told how much I am appreciated and thanked for my service. That means the world to me. It gives me a purpose. Thank you to everyone at MAS.

Volunteer

Rating: 5

I starting volunteering with Missoula Aging Services in 2013 after I retired. It is a very rewarding experience! The staff is always friendly, helpful and appreciative. I am thankful to be able to give back to my Missoula community!

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Volunteer

Rating: 5

I love volunteering at Missoula Aging Services! The staff is very friendly and so appreciative!

Comments ( 1 )

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Kathryn2014 08/11/2016

Thank you for your volunteer service, and for your kind words!

Volunteer

Rating: 5

Seven years ago I was newly retired and it didn't take me long to realized how much I missed certain aspects of my previous jobs, all of which entailed interaction with people of the community and public service. I was attracted to an ad for volunteers at MAS to assist with the Medicare D enrollment process. Having worked in the healthcare field, I felt I would be qualified and interested. When I applied, I was told, "sorry, but we have filled all the positions.....but with your experience in the field and clerical skills, we have just the position for you!" I became part of the administrative staff, working at the front desk one to two mornings a week. In that position I interacted with the wonderful professional staff at MAS and also numerous clients, many of whom I had known from previous jobs I had worked in Missoula. I have moved around into other volunteer opportunities at the agency and not only enjoyed but feel personally blessed that I have had the opportunity to help people. It has filled my need for social contact, increased my knowledge about MAS and all the wonderful ways they are here for the senior community in the area. I am amazed at all the variety of not only services but volunteer opportunities MAS provides for the senior community. I am also impressed with their staff! It has been a pleasure to be here and have so many great friends.

Nancy Chandler

Donor

Rating: 5

MAS is an organization that provides a variety of services to those in need. That includes me. I am 80 years old and am comprised by a variety of health problems so not able to volunteer. However, I have a good retirement plan which enables me to contribute money. This allows me to be part of the community and enhances my life as I am helping those in need. The journey is a most joyful one for me and I deeply appreciate MAS for the opportunity to have a small part in the process of giving.

So thank you for sharing and allowing me to help. I love the coupon program at the Farmers market and the Respite program. Thank you for everyone who helps those in need.

Volunteer

Rating: 5

I am volunteering as a math tutor at Chief Charlo Elementary School. It is one of the best things I have ever done. Thanks to Missoula Aging Services for making it easy to do.

Volunteer

Rating: 5

The difference it has made in my life is that the food bank people are like a family. I have worked there for 4 or 5 years and I lost my husband two years ago. They had my back and helped me get through it and having to go there took my mind off of things. Our customers are nice as well and I know several of them after all these years, I know what they like so I don’t bother taking them to things I know they don’t want. At any rate it has been a good experience for me.

Volunteer

Rating: 5

Since retiring 5 years ago, volunteering through the RSVP program at MAS has given me a an opportunity to give back to my community and enabled me to meet a whole new set of friends. The staff at MAX are always kind, helpful and enthusiastic. I have referred many friends to MaSS for help and guidance in their lifes.

Kitty Register F.

Volunteer

Rating: 5

Without Missoula Aging Services and my volunteering for them I would be at home bored out of my head and just getting fat. I have 4 of the most wonderful clients. I give a lot of my self but my clients do not realize how much the give back to me.

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Volunteer

Rating: 5

I have the honor of being a volunteer for MAS and allowed to work with such wonderful people. I have fantastic clients and when I leave them at the end of my shift I leave feeling so happy and useful. Thank you Missoula Aging Services.

Volunteer

Rating: 5

Mas has been one of the greatest experiences in my life. It has given me the opportunity to help children .mas was there for me at an unbearable time in my life and gave me support friendship and a reason to get up everyday. They are there for so many people and help in so many ways and if they cant help they can direct you to a place that can. Mas has one of the greatest staff of people I have ever dealt with. They are the best resource place in montana

Volunteer

Rating: 5

Missoula Aging Services provides invaluable support to our community and its elderly. I greatly appreciate all they do for those we love. Professional, organized, and thorough - I would recommend seeking their assistance for friends or family, or volunteering with them!

2 Cindy B.5

Volunteer

Rating: 5

I would be sitting around the house doing nothing. I feel needed now.

1 Roberta H.1

Volunteer

Rating: 5

I have a client who lives in a senior residence. I take her shopping and to do errands. She has told me that going out with me is a bright spot in her week. She says she feels more connected to the community and feels that she belongs. She says the time with me gives her perspective on things she is dealing with and that she feels that I treat her as a whole person.
































2 Grace G.1

Volunteer

Rating: 5

fIrst as a Foster Grandparent and now as a Senior Companion my experience has been and continues to be rewarding. Missoula Aging Services is a wonderful, professional organization, providing much needed and appreciated services to a wide community. I truly appreciate all they do and look forward to many more years working together.

3

Volunteer

Rating: 5

"IT's ALL ABOUT SELFLESS SERVICE TO OTHERS!! AMEN."

1

Client Served

Rating: 5

As an older person I appreciate the help with Part D Medicaid for several years now. I appreciate MAS being there like money in the for the time that I may need the many other devices available to older people.

2 terrye

Professional with expertise in this field

Rating: 5

In my work, I collaborate with Missoula Aging Services (MAS) on several projects including Powerful Tools for Caregivers, educational programming, and Dementia Friendly Missoula. MAS is always open and willing to listen to ideas and work on programs that benefit seniors in our communities. MAS provides options for volunteers to assist with programs that spark their interests and talents. I am proud to work with MAS and know there are options for future collaborations.

2

Volunteer

Rating: 5

Being a Senior Companion the last few months has enriched my life and I hope it has also enriched my clients. I have become more focused and organized since I joined the program. I have met so many nice and helpful people and I just hope I am making a difference in their lives also.

2 Kathy U.1

Volunteer

Rating: 5

Missoula Aging Services is an amazing non-profit organization. I first encountered them when I needed help making sense of Medicare. I couldn't believe how helpful and friendly everyone was. A friend at church suggested I take the Stepping On balance/fall prevention class. The instructor, Elaine Carmichael made the class fun & relevant. That lead to my becoming an MAS Volunteer myself. People I know in other states wish they had something like MAS where they live and are jealous of me. MAS is the best!

2

Volunteer

Rating: 5

My daughter and grandson moved 1800 miles away leaving me feeling alone and unneeded. Being welcomed by the people in Missoula Aging Services I once again felt useful. I have become a member of an extended family with friends I look forward to seeing and a way to give back to my community. Some of the nicest people in Missoula are here and you only need to volunteer to meet many more. Thank you Missoula Aging Services for all you do for those seeking your services and those volunteering. You rock!!!!

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Volunteer

Rating: 5

Great people, friendly, upbeat and very helpful. Awesome place to volunteer!!!!!

3

General Member of the Public

Rating: 5

I became involved with Missoula Aging Services approximately 3 1/2 years ago after seeing an ad in the Missoulian for the Foster Grandparents program in the public schools. They worked very diligently to find a school near where I live and so I was placed at Russell Elementary School which turned out to be a perfect fit!! I worked with a kindergarten and second grade teacher. I absolutely loved working with them and their students! The students are definitely so lovable and eager to learn and that is so rewarding! I feel very fortunate to have had this opportunity and would advise anyone who is bored to check out Missoula Aging Services! It's well worth your time!!

2

Volunteer

Rating: 5

Working in the Missoula Senior Center was a wonderful experience. I met so many people and shared so many experiences. They are a great group to work with. Since my husband passed away I have been thinking about going back to work again. I know I need the support of the friends that I met at the Center. They do a great service to the many seniors that utilize the Center.

1

Client Served

Rating: 5

Missoula Aging Service offered us assistance in various ways including help with navigating the health insurance programs, meals on wheels and senior companion. All of these services were offered to us by different individuals within the program. All of them were fantastic to work with and the services were much needed at the time. MAS is a fantastic program and I hope they continue to do their great work for many years!

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Client Served

Rating: 5

Missoula Aging Service (MAS) has been extremely helpful to my mother and my family. Having them available to offer support, knowledge, and to provide resources and guidance to other available resources has been instrumental in our ability to help our mother as she ages. Without the help and assistance of MAS, I believe my mother and our family would have struggled greatly through many of the challenges we have faced in the last couple of years.

Thank you MAS!

Comments ( 1 )

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Kathryn2014 08/10/2017

So glad to help you, your mom, and family! Thanks for your support.

1

Client Served

Rating: 5

As I approached age 65, I didn't know much about the options and choices I'd need to make regarding Medicare. What I did know was confusing. I signed up for Missoula Aging Services' New to Medicare workshop because I knew they would present thorough, unbiased information in a way I could understand. After the sessions, when I had more questions as I worked through the information, I was able to talk to a Resource Specialist there who knew the information inside and out. What a relief to be able to access such knowledgeable support when one is dealing with important decisions like this! The professional staff at MAS are really topnotch--such an asset to our community!

1

Donor

Rating: 5

MAS not only provides much-needed services for older adults and caregivers, they also offer volunteer opportunities and ways to engage with their community. It's a wonderful and reciprocal exchange of assistance that utilizes the gifts and abilities of older adults while also connecting them to resources that help them age with grace, independence and dignity.

1 Erin N.1

General Member of the Public

Rating: 5

Though I personally have never needed Missoula Aging Services (MAS) programs, my mother has been deeply involved with the organization since she retired a few years back. She attends workshops such as MAS' New to Medicare, she eats at congregate meals so she doesn't have to cook for herself, and she'll be attending a Life Reimagined workshop later this month. In fact, she's so committed to the organization, that she's also been volunteering with MAS to keep herself busy and stimulated. Not only is MAS a place for her to learn, but it's also a social outlet where she can meet other older adults. MAS has been integral in helping her navigate aging and growing older and as her daughter, I am truly grateful for this wonderful community resource!

1

Volunteer

Rating: 5

I had heard that "Aging Services" gave help to seniors with issues, but didn't consider mine to be one..I was simply grieving, but couldn't stop. I could not stop crying. On the recommendation of my sister, I finally went and asked for some "Grief Counselling"
Within a short visit the counselor straightened me out. She taught me about grief and grieving and how it works. It made all the difference in the world. What a relief! It sounds minimal, but it was monumental. And it was "no charge". !

1

Volunteer

Rating: 5

I truely appreciate the unique volunteer opportunities that have been presented to me. It is always fun to meet new people who have the same interest. Also, there is no pressure to volunteer other than what you place on yourself. The heartfelt thank you that you receive from Missoula Aging Services really comes from their hearts.

5

Client Served

Rating: 5

Missoula Aging Services is a solid organization that offers important help for older adults just when it is needed. The staff helped me file a report when my mom's insurance company was giving her a difficult time. Fast, efficient - and compassionate.

3

Volunteer

Rating: 5

MAS was awesome in matching me with a volunteer site. I have been with the Police Department and St. Pat's Hospital for almost 17 years. With all the services that they provide, I was able to contact my daughter, power of attorney for my mom, and she was able to check in Billings to see if they had the same services. I am always telling others about going to MAS to sign up to volunteer and what services they offer and which services are free. MAS is compassionate about their role to the seniors, helpful to find volunteer sites or to suggest the different services they provide. You are wonderful!!

2

Volunteer

Rating: 5

My Mom, DonnaRae Iverson, so loved volunteering as a Foster Grandma. She was at Russell for six years I believe and only like a month or so at Hellgate Elementary. She had fun reading to the kids and helping the teachers with special projects. She had a stroke in November 2015 and she has continued to spiral downward. She developed Parkinsonism with Lewy Bodies Dementia along the way also. She's also had a couple of mini strokes recently. She is currently on Partners in Hospice and in the first stages of dying. She's ready to go home, her body is tired...

Comments ( 1 )

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Kathryn2014 08/10/2017

Oh, I am so sorry to hear of her health. We are so grateful for Donna Rae's service as a Foster Grandma, and I'm sure the students remember her care and attention in the classroom. Thank you for the update, and let us know if we can help in any way. Our phone number is 728-7682.

2

Volunteer

Rating: 4

I volunteer on a daily basis when I find the time. What a great agency that has helped ME many times as needed. I also have included MSA as a donation site upon my death.
Nyla Sterner

Comments ( 1 )

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Kathryn2014 08/10/2017

Wow--that's wonderful, Nyla! Thanks so much for making a difference in our community as a volunteer.

2

Volunteer

Rating: 5

Missoula Aging Services is a wonderful resource in many different ways. I personally am familiar with two of them. Each year I make an appointment to discuss and update my Medicare supplementary insurance. This not only saves me money with healthcare expenses, but also ensures that I am aware of any changes in coverage of medical care or prescription drugs by my insurance company. This wouldn't be possible without the advice and guidance of the professionals and volunteers at Missoula Aging Services.
In addition to seeking personal help from the agency, I also volunteer several hours a week as a Senior Companion. This involves spending time with seniors who are in need of human camaraderie or transportation to grocery stores or doctor's appointments. Some clients are active and love to get out; others are lonely or isolated and just need someone to talk to. Often, the time that a volunteer gives to these individuals means the difference between staying in the comfort and familiarity of their homes and moving to assisted living facilities. In some cases it gives family members respite from the daily stress of caring for a loved one living in their home. It is tremendously satisfying to know that a few hours a week can make such an important difference in the lives of others.

1

Board Member

Rating: 5

This organization is essential to our community, providing a light in the darkness for so many seniors and caregivers, MAS allows our citizens to live the lives that they want. I believe that the strength of their staff and volunteer force, is their passion and belief in the MAS mission. They arrive to work each day knowing that they will make a difference, and this community is so much stronger because of their involvement. I recommend them as the first and most complete resource for elder care, connection, health, and financial and mental well being.

1

Volunteer

Rating: 5

Missoula Aging Services enabled me to spend 12 years of retirement teaching weekly science classes for all the third grade classes at Rattlesnake Elementary School. I thoroughly enjoyed this time with the kids and the teachers, and judging by the Thank You's I got every year, they enjoyed it too. A few of the topics we covered were Newton's Three Laws of Motion. Astronomy, Earth science, evolution of life on earth, black holes, and many more topics.

Bob Burgan

Comments ( 1 )

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Kathryn2014 08/15/2016

Bob, what a great way to spend retirement! Thanks for sharing your story and passion for teaching.

1

Client Served

Rating: 5

I became a caregiver for both parents at the young age of 62, having no idea how difficult it would become. Ageing services helped tremendously providing a care-giving class and support group. It was great to get tips and with being around others that could relate to my situation. I wasn't alone! Ageing services was also a great help with respite resources which I discovered was sanity (and physically) saving for me! i really appreciate all the help I received during a difficult 4 1/2 years of care-giving.

Comments ( 1 )

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Kathryn2014 08/11/2016

We're so glad you were able to find a community of caregivers by attending Powerful Tools for Caregivers and the monthly support group. Thanks for sharing your story!

1

General Member of the Public

Rating: 5

Since my wife and I first signed up as clients with Missoula Aging Services a few years ago their help to us as an elderly couple has been a godsend to us.We first started as 1 hour a week clients for help with cleaning our apartment. Since that time we have been privledged to have participated in Meals On Wheels and recently the Respite Services Program both of which have significantly contributed to our well being.My wife is 73 years old and an amputee (left leg) since age 17.I am 78 years old and also have significant health problems such as MS , open heart surgery,and diabetes.My wife is also diabetic,has stents in her left carotid artery,and also had a stroke a few years ago.As you can well see Missoula aging Services has, and continues to be, a significant contributor along with excellent medical care here in Missoula, MT, to our continued well being.
Sincerely , Joseph A. Pietro

Comments ( 1 )

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Kathryn2014 08/11/2016

We appreciate your kind words, Joseph.

1 JoAnn19

Volunteer

Rating: 5

When I lost my job at 59 I spent a long time searching for another. I applied for every kind of job but had no luck at getting one. One day my friend said she had heard on the public radio station that Missoula Aging Services needed volunteers. I was getting close to my 60th birthday so I decided to check it out. I talked to Alicia and was told about the Senior Companion program. I applied and was accepted and went to training soon after my intake. It was a life saver for me. That was 6 years ago. I switched to the Foster Grandparent Program and for the last few years worked at Franklin School. I have made good friends with other seniors. I appreciate all contact I have had with Missoula Aging Services.

Comments ( 1 )

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Kathryn2014 08/11/2016

JoAnn, we've been so grateful to have you as a Senior Corps volunteer! Thank you for your service and your encouraging words.

3

Professional with expertise in this field

Rating: 5

I am a service coordinator in an independent living nonprofit retirement home. Many people here do not have much money to pay for services. Through the Senior Companion program at Missoula Aging Services several of the elderly residents here have a friend that really makes a difference in their lives. In a few hours weekly with each client good things happen. Errands are done, trips to medical appointments take place and friendships flourish. These helpers bring continued independence with their visits. They receive thanks from their clients, and a small stipend from MAS. This works well for everyone involved.

Comments ( 1 )

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Kathryn2014 08/11/2016

What a great perspective on our Senior Companion program! Thank you for sharing.

2 Ericka3

Volunteer

Rating: 5

I am a foster grandparent at Hawthorn school, I enjoy helping in the classroom setting I am going on 8 years, this gives me something do every day and it, in riches both the children's lives as well as mine, I enjoy what I do and I would recommend any person that is retired to come and volenteer you will be happy you did.

Comments ( 1 )

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Kathryn2014 08/11/2016

Ericka, we're so glad you've found your perfect volunteer opportunity. Thank you for sharing about your experience as a Foster Grandparent!

2

Client Served

Rating: 5

At Missoula Aging Services in Missoula, MT, counselors assist clients in (a) becoming aware of, (b) understanding, (c) applying for, and (d) following through on a wide variety of governmetally- and privately-funded assistance programs. Speaking only for mtself, their expertise has helped me to successfully apply for and receive benefits from ~

~ Social Security Disability (and subsequently simple SS Retirement)

~ food stamps (SNAP)

~ Low Income Energy Assistance Program (LIEAP)

~ State of Montana Elderly Homeowner/Renter Tax Credits (2-EC) for several past years plus the most recent year

~ State of Montana assistance in paying for Medicare monthly premiums

~ and probably a few other's I'm forgetting.

The counselors at M.A.S. are uniformly well-trained, wel-informed, know the appropriate agency and its contact people (including all pertinent phone/FAX numbers, as well as any needed email, postal, and physical addresses.

They are also cordial, professional, respectful, and a pleasure to work with.

My only quibble (and it is a small one) is that among the M.A.S. counselors there is one who is very, very slow in responding to phone messages or email inquiries. This is the only exception I know of in an otherwise universally successful organization ~ one which deservedly enjoys a high reputation within the Missoula communities of service providers and service users alike.

In the opinion of this 69-year-old retired man whose life is burdened by Parkinson's and a dozen other conditions (for which I am far too young, if you were to ask me), M.A.S. should serve as a national model for prompt, courteous, efficient, thorough, empathic, reliable and professional non-profit community service. I never walk out of their offices without feeling accomplished and in better spirits.

Thank you.
Richard Lamma
Missoula, MT

Comments ( 1 )

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Kathryn2014 08/11/2016

Richard, we really appreciate your feedback! We're working on a solution to improve response times from our busy Resource Specialists to ensure our clients receive a prompt reply. Thanks for sharing about your experience with the Resource Center.

1 Janet141

Client Served

Rating: 5

Missoula aging Service was so helpful as we engineered turning 65 and learning about Medicare and associated medical coverage. Thanks!

Comments ( 1 )

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Kathryn2014 08/11/2016

Janet, it's good to hear we were able to help with that transition! Thanks for sharing your story.

1

Client Served

Rating: 4

The counsel and information Missoula Aging Services afforded me when I was enrolling in Social Security and Medicare was invaluable. There are so many little ins-and-outs to be aware of, and I don't know where I would have ended up with the help of the MAS staff. I am greatly relieved to have had their assistance in the process.

Comments ( 1 )

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Kathryn2014 08/11/2016

We're glad to have been able to help you with Social Security and Medicare counseling! Thanks for sharing about your experience with the Resource Center.

1 Jana P.

Professional with expertise in this field

Rating: 5

I am a social worker at a local medical clinic and I often call upon Missoula Aging Services for their expertise. They are especially helpful when it comes to answering Medicare questions. I refer patients to them several times a week. The staff is very knowledgeable and is always willing to help.

Comments ( 1 )

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Kathryn2014 08/11/2016

Jana, thanks for sharing your perspective! We really appreciate the work you do and are always glad to answer any questions.

1

Professional with expertise in this field

Rating: 5

MAS is a top-notch organization with a great cause, great volunteers, great Board, great staff. So glad MAS is here to help older adults in Missoula County!

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Donor

Rating: 5

Awesome organization! What great resources for everyone in the county- so appreciate the Meals on Wheels Program, Resource Center for help with Medicaid, Respite and Home Care and so much more!

1

Volunteer

Rating: 5

My involvement is as a volunteer with the Meals On Wheels Program which provides nutritious meals for seniors and others with major health issues allowing them to retain independence. It also so provides a contact with the volunteer who delivers the meals, many times the only personal contact many have.

1

Client Served

Rating: 5

What a great organization! My father-in-law was able to stay in his own home and live independently for so much longer than he would have without the support of MAS!

1

Professional with expertise in this field

Rating: 5

Missoula Aging Services (MAS) is a five star organization any way you look at it. I have found great people, helpful information, wonderful programs, and more all under one roof. Keep up the great work!

1

Professional with expertise in this field

Rating: 5

Missoula Aging Services consistently strives to be better than the day before. Often they are providing services not found in other AAA's across the state, and are always looking for new ways to help the community. I am thankful to have such a wonderful service in the community.

1

Professional with expertise in this field

Rating: 5

It is such a relief to be able to get good reliable information from knowledgeable staff and volunteers when applying for Social Security. It can be a daunting process when you need extra help. Thanks to Missoula Aging Services for being that one-stop-shop for every issue related to getting older.

1

General Member of the Public

Rating: 5

I have been involved with Missoula Aging Services as a volunteer, client and donor because of the integrity of the organization and its employees. Stellar.

3

Client Served

Rating: 5

This organization consistently exceeds my expectations. I have turned to them time and again for assistance with a wide variety of issues and have always received kind, compassionate, expert help.

2

Professional with expertise in this field

Rating: 5

Missoula Aging Services provides excellent information and support to older adults and people with disabilities who are in need of resources. Everyone at Missoula Aging Services is extremely knowledgeable and helpful. A+ organization!

1

Professional with expertise in this field

Rating: 4

The staff of Missoula Aging Services are professional and caring, a combination that provides excellent customer service to clients in need of help. My mother in law, an 84 year old homebound recipient of their Meals on wheels service often comments how much she appreciates the meals and the personal touch provided by Aging services' staff and volunteers. Each day she receives her meal, she is also asked how she is doing and there are times she asks for help or information on something that may be bothering her - like recent changes to her insurance plan - and the volunteer always makes sure a staff person follows up so she gets the answers and peace of mind she needs. Great people.

1

Donor

Rating: 5

Missoula Aging Services offers a wonderful source of infomation for those in need and they work hard to take care of those they serve.

1

Client Served

Rating: 5

Missoula Aging Services has been extremely helpful when we had questions and concerns about our mothers. They helped us get respite help for both of them and helped me get extra help for my Medicare Part D.

Thank you MAS

1

Donor

Rating: 5

What an awesome organization! I appreciate the Meals on Wheels Program and help with Medicaid through the Resource Center!

1

Volunteer

Rating: 5

Missoula Aging Services is a wonderful organization and I highly recommend that others get involved!

Review from Guidestar