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Nonprofit Overview

Causes: Children & Youth, Children & Youth Services, Family Services, Senior Centers, Seniors

Mission: Metropolitan Family Services empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857 Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Metropolitan is Illinois’ first comprehensive human services agency and reaches more than 68,000 families and individuals annually through seven community centers in Chicago, Evanston/Skokie, the southwest suburbs and DuPage County. Metropolitan’s services promote education, economic stability, emotional wellness and empowerment.

Target demographics: Individuals and families as diverse as the communities in which they live, with 81% being part of the working poor or lower-middle class.

Direct beneficiaries per year: 68,435 Individuals

Geographic areas served: Chicago, Evanston/Skokie, the Southwest suburbs and DuPage County

Programs: Four key service area in economic stability, education, emotional wellness and empowerment

Community Stories

14 Stories from Volunteers, Donors & Supporters


Rating: 5

Great organization with great outcomes to prove it

General Member of the Public

Rating: 1

This would be a great place to work, if HR would listen to some of the complaints some employees have regarding their (Administrative Staff Manager). Sad that some of us had to quit because of this.


Rating: 5

Metropolitan Family Services is a great place to work. Our goal is make a difference in the lives of children and families. This goal is accomplished through the myriad of services and being deeply rooted in communities. Thank you to my colleagues for making a difference!

Khalid S.

Professional with expertise in this field

Rating: 5

Though I have never worked at MFS, I have been there on a monthly basis and have observed a office of dedicated staff members who are passionate for the work and especially the clients that they serve.


Professional with expertise in this field

Rating: 4

We at Metropolitan Family Services know the right steps to create community impact we set measurable goals and track progress to demonstrate we are changing the odds and building strong communities. Our process to make it work is simple we identify the challenges and needs in more than 5 communities of greatest need.

Professional with expertise in this field

Rating: 5

MFS has a long history of serving families. It has managed to stay solvent for over 150 years, even in the face of ecnonomic recessions in social service agencies. As an employee over 8yrs, I have appreciated the reputation MFS has, especially Calumet site. My ability to positively impact children and families has been great because of the professionalism, concern, and support of MFS. Wasi Young, M.S.H.S.A.

Professional with expertise in this field

Rating: 5

MFS is a great human services agency that is a critical link to the community--and one which embraces the community and is embraced by it! We are a community organizing agency and are sensitive to organizations that are in and of the community!

Board Member

Rating: 5

I have served on the board of this wonderful human service organization for the past 31 years and can personally attest to the wonderful work the agency does in enriching the lives of children, families and the community at large.Their sensitivity to the problems of the disenfranchised and willingness to work with other groups both at the community and local levels to improve the lives of the undeserved is unparalleled. I am proud to be a part of Metropolitan Family Services and congratulate them on the outstanding professionalism and commitment that greatly benefits those they serve.

Client Served

Rating: 5

I am the principal of Gompers Fine Arts Option School located in the West Pullman area. We have a long-standing relationship with the Calumet office of Metropolitan Family Services and I don't know how we would manage the myriad of social issues we encounter on a daily basis without them. Not only are we part of their 21st Century Community School program which provides a quality before and after school program; they have provided support in many ways to families going through life-altering experiences. We're very thankful for their on-going support! Melody L. Seaton

Professional with expertise in this field

Rating: 5

Metropolitan Family Services helps to decrease violence and support at risk youth by providing counseling and engaging them in positive activities. Metropolitan Family Services encourages, educates, empowers and helps to find employment for families in the community.