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Matthews Help Center

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Nonprofit Overview

Causes: Counseling, Mental Health

Mission: To care for those in the community by providing programs and services that will meet life's basic needs, and by connecting those in need with resources that improve quality of life.

Results: 30 years of progressively growing in our community and caring for those in need.

Target demographics: Anyone experiencing a financial crisis, living within our service area.

Geographic areas served: 5 mile radius around the center, 10 miles into Stallings & Indian Trail, and anyone with a Matthews residential address.

Programs: Back to School Program - school supplies and backpacks for students in the fall Bounceback Back Pack Program - food for hungry kids on the weekends Holiday Adoption Program - pairing families in need with caring donors of holiday gifts Medical Equipment Lending Program - lending medical equipment to people in need

Community Stories

33 Stories from Volunteers, Donors & Supporters

Nancy127

Volunteer

Rating: 5

Matthews Help Center is a real blessing to some many peop experiencing difficult times. It is also a blessing to those of us who are privileged to volunteer ther.

General Member of the Public

Rating: 5

The Matthews Help Center is a wonderful example of community coming together to help those in need.

Donor

Rating: 5

The Matthews HELP Center is a tremendous asset to the people Matthews. My company contributes to the Bounceback BackPack Program, which provides a backpack of food each weekend to 60 needy children in our local elementary school. The kids really look forward to receiving the backpack at school each Friday, because it means they won't have to worry about finding something to eat that weekend. It is a great way for local companies to get involved in serving their local community.

We also adopt a family at Christmas thru the HELP Center. While the recipients of our donations are grateful for the gifts, we too are grateful for the opportunity to help them.

Without the coordination of the HELP Center, we would not have known that this need exists. Thank you for making us aware of the struggles in our own backyard, so we can assist our neighbors and grow as a community.

Professional with expertise in this field

Rating: 5

I can honestly say that this nonprofit is impeccable in its handling of donor goods and dollars. There is no fluff and the decisions made are always made with the client's best interest at heart. If you have ever donated to an organization and wondered just how much of that donation actually made it into the hands of the clients served, this is the place for you. It is reasonably staffed, and they are not overly paid. It has a board of caring and dedicated people who are committed to oversight, and has internal controls to prevent issues from within. The social workers have a heart for the mission and do what they do because they love helping people. There is a very large volunteer force of people devoted to the mission of "Helping Ease Local Poverty." The staff of Matthews HELP Center are the most creative bunch of people I've ever met and they are constantly trying to address client need in new and different ways. They truly do treat each client with dignity and respect. Wonderful place. Wonderful mission. Wonderful people.

Volunteer

Rating: 5

I volunteered at the Matthews Help Center in 2012-2013. It was the most amazing experience I had ever had. I was a recent college graduate at the time looking for an opportunity to serve my community and volunteering here was the most rewarding experience I could of had. I learned so much. The people at the organization are truly amazing and wonderful. All the wonderful programs they have to offer the community and the kindness of everyone there warms my heart. I am truly blessed to have meet everyone that works or volunteers there.

Susan261

Volunteer

Rating: 5

I volunteered at this wonderful organization from 1986 until I moved from the area in 2010. I served on the Board for many years, and volunteered at least three days a week. Joan Uhrich was the director during most of this time period and was an amazing leader. Tracey Doyle is to be credited for the success of the thrift shop. I will always cherish my time at the Matthews Help Center, and I shop there now with my granddaughter as often as possible.
Susan McDonald

1

Donor

Rating: 5

During fortunate and unfortunate changes in our lives there are always options as to what to do with a surplus of "living essentials & supplies". Through several of these life events we chose to not sell or consign. We donated to the Matthews Help Center. The Leadership, and Volunteers are heart driven and so compassionate with each car-load and truck load of donations. It is often difficult to remove meaningful and valuable items from your home. Knowing the value those items will be to another family while helping an organization to further help others...makes it all worthwhile.

General Member of the Public

Rating: 5

Great place to shop. People are extremely friendly and I never leave without finding something to take home. I always find a toy for my grandson at a low price which he will enjoy for a while and after he has outgrown it, I re-donate it.

Volunteer

Rating: 5

I began volunteering with MHC shortly after moving to the area 3 years ago. Since then I have helped out a bit in the food pantry and have helped with the Christmas program, the Back 2 school program and the Bounceback Backpack program.

Having volunteered with and worked with several nonprofit organizations in the past, I have been extremely impressed with how well MHC is run. The unbelievable staff manage donations and volunteers efficiently and in order to maximize every penny and volunteer hour. They pull off unbelievable service to the Matthews community and do so with such grace, giving each person they encounter dignity and respect. I feel honored to be a small part of this amazing place.

1

Volunteer

Rating: 5

I have been volunteering at the Help Center in an administrative capacity for a little over a year. The organization is highly professional and efficient. They use the monies raised to help the clients and are constantly thinking of innovative ways to do so. I started volunteering because I saw some of their "Bounce Back Backpacks" in my kids' elementary school. These are backpacks filled with food that children who would otherwise go hungry over the weekend without their school meals can take home and eat. This program is just one of the many that truly impact people who live in our community. They serve Matthews and nearly surrounding areas - if charity starts at home this is the place to begin your efforts.

Volunteer

Rating: 5

I have been volunteering at Matthews Help Center for 2 years, and in all of the organizations that I've ever been a part of and volunteered with, I've never felt so honored or so part of a "family" as I do here. All of the volunteers and employees pull together and work hard to ensure that the store looks great and most importantly, the client's needs are met. I'm proud to a part of the Matthews Help Center and will continue to volunteer my time there.

Comments ( 1 )

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nancy 06/25/2013

Thank you for your very kind words! We certainly do appreciate you and every other wonderful volunteer at Matthews HELP Center. Without you and the others, we couldn't do what we do!

Volunteer

Rating: 5

I began my volunteer partnership in 2008 with the Matthews Help Center. In this case, the HELP is an acronym for help ease local poverty. I was invited by a friend who told me she volunteered there and how much she liked it. I guess you could say she recruited me. I am thankful for her persistence because not only is the Matthews Help Center an outstanding organization for the Matthews community but also because the staff treats their volunteers like royalty. Though not federally funded, the Matthews Help Center is supported by generous people who give contributions as well as from the proceeds of the Backporch Treasures Thrift Shop. As a result, many people are assisted with financial needs including but not limited to payment of rent, utility bills, Christmas gifts for the needy and a whole range of other services. Depending upon the need, clients may be eligible for food from their food pantry and/or clothes from the thrift shop all for FREE. The staff is very congenial and lovely to work with. Though I like to sort the clothing as the donations come in, I'm privileged to provide assistance in whatever is asked of me. The Backporch Treasures Thrift Shop has clothing and housewares for the entire family. The clothes sorters get first dibs (yes, we pay for the merchandise) on the donations and the deals are spectacular. The staff honor the volunteers in several ways in the month of April during National Volunteer month. All in all, volunteering at the Matthews Help Center is a win-win success story. Brandy M.

Previous Stories

Volunteer

Rating: 5

Volunteering at the Matthews Help Center on Fridays is my favorite day of the week for that very reason. I look forward to spending my day with like minded women who are congenial and thorough in their duties.
I can't begin to tell what a blessing this organization has been to my life and that of my family. Tracy Doyle and Bonita Summers treat their volunteers like kings and queens in their overall demeanor as well as with events to honor us and discount coupons for shopping at the Backporch Treasures Thrift Store. They also encourage us to give suggestions and feedback at various times.
Kim,, their director, sporadically gives us updated reports concerning the number of clients they serve and how our work as volunteers directly impacts their mission. I consider it an honor to be part of such a kind and compassionate group.

Review from Guidestar

Volunteer

Rating: 5

I've been a volunteer here since 2008 and am repeatedly impressed by the way the Help Center keeps finding new and better ways to serve the community. The thrift shop maintains a high standard of quality merchandise, imaginatively displayed. Plans for future expansion show a continuing commitment to helping the people of Matthews and beyond. Backporch Treasures is a great place to shop and a wonderful place to be a volunteer.

Previous Stories

Volunteer

Rating: 4

After moving to Matthews I looked around for a place to volunteer in my new community. I began volunteering in the thrift shop at the Matthews Help Center in 2008 and have found it a wonderful place to work. From sorting donations behind the scenes to working in the thrift shop itself, I feel my donated hours go toward making an important difference for those in need. I can see people being helped each time I am there. I recommend it to my friends as a place to donate and a place to shop.

Recently I've also been able to volunteer at ESL classes held at the Help Center in the evening. Students come from many countries speaking many languages ready to work hard to improve their English-speaking skills. They appreciate this class very much and it is a welcome opportunity for them.

Matthews Help Center gives to our community in so many ways. I'm glad that it exists, is so well-managed and that I can be a small part of it.

Review from Guidestar

Client Served

Rating: 5

Matthews Help Center is a great organization helping 100's of people every year. In todays economy, its also a fantastic place to shop. You can get Brand name clothing for a fraction of the cost of regular retail stores and the selection and quality is remarkable. When I am tired of my clothing then I donate it back to them. Where else can you get a shirt from Lands End or Talbots for $3. and when they have a sale Ive paid as little as $1. for a shirt. Its fun to shop for other things too. They always have alot of books both hardback and paperback, housewares, shoes.purses, and seasonal decorations. When you shop there not only are you getting a great deal but you are also helping the community as well.
Back Porch Treasures, as it is appropriately named, is a large,clean, well lite facility as well as beautifully decorated and laid out so it makes sense. Matthews Help Center is always my first stop to shop when I am looking to add to my wardrobe, looking for something special, or in need of seasonal decorations.

Previous Stories
7

General Member of the Public

Rating: 5

I have been going to Matthews Help Center for 15 yrs. I absolutely love this little hidden away thrift shop. There are so many great buys and in this days economy its nice to find quality clothing,books and household items at such reasonable prices. Ive gotten my 2 daughters to shop here as well. You cant beat the selection or the price when it comes to childrens clothing especially since they out grow clothes so fast. When they out grow these clothes we just re-donate them back. The volunteers do a bang up job and work very hard to keep up with the changing seasons. Everyone there is so nice and helpful. I go there at least once a week and when people comment on how cute my clothes are I just say.. Matthews Help Center (Back Porch Treasures).

Donor

Rating: 5

We provide cash donations monthly through our church missions offering. We donate in the monthly 'urgent needs' of food, toiltries and office supplies; and seasonal oppertunities...back to school backpacks and adopt a family for christmas. During spring cleaning we take our gently used clothing, house hold items and toys the children have out grown to the thrift store. By attending events at the MHC I have had oppertunity to speak with staff members and board members. The board, staff and volenteers utilize resouces wisely. I know people that have received assistane from the MHC. By providing food, clothing and house hold items, the parents were able to use thier money for the house payment and remain in thier home.

Volunteer

Rating: 5

Besides having totally enjoyable and fulfilling experiences volunteering once a week, the employees of the Matthews Help Center are top-notch people and dedicated workers. The volume of people served financially, and the volume of food, school supplies and Christmas toys distributed has tripled and quadrupled in the last few years, and the staff has been stretched, yet they have remained steadfast to the mission of helping families in our community. Our thrift boutique is a popular place to shop for clients and the public, donations are constantly coming in, and the sales from the shop have dramatically increased each year recently. The center is making a great impact for the community and the volunteers. I cannot say enough good things about the Matthews Help Center!

Review from Guidestar

Volunteer

Rating: 5

I volunteer in the Thrift Store...I am so impressed with this organization and the work that it does. The Store is more like a boutique than a thrift shop and people are waiting at the door on Saturday for us to open. I am also impressed with the amt of money the store brings in. The volunteers are truly dedicated to the help this center provides and all share a common goal for the Help Center to be successful. It is the most cheerful place I have ever worked...the volunteers, staff and shoppers always seem happy. I wouldn't change a thing about this experience.

Review from Guidestar

Volunteer

Rating: 5

Since I graduated high school early and didn't have a job, I decided to volunteer my time. I love shopping at the Matthews Help Center so I decided to volunteer there. I have greatly enjoyed working with the kind staff and other volunteers. I am critical of charities because I only want to give my time and money to those who directly benefit the community. The Matthews Help Center's services are invaluable to the large amount citizens who need their assistance.

Review from Guidestar

Volunteer

Rating: 5

I love volunteering at the Matthews HELP Center. The staff and volunteers are always so generous and welcoming - it's like a family. We cannot thank our loyal donors enough for their constant support which helps us to provide assistance to our neighbors in need. And our clients are cheerful and appreciative of not only the crisis assistance we provide, but the "treasures" that are available in our thrift boutique at affordable prices for those on a tight budget. My husband and I are so impressed with how efficiently the HELP Center is managed and with all the assistance they are able to provide through creative and effective programs (e.g. backpacks, partnership with the local farmers' market to provide fresh produce for the food pantry, and holiday family adoptions) that it has become our top priority charitable cause to support both financially and with our time.

Review from Guidestar

Volunteer

Rating: 5

I been at the Matthews Help Center for over 20 years. As times change so has the Matthews Help Center. The MHC serves more clients everyyear and is always innovative with new ways to serve in the community. What started as a way to raise money to assist local persons in need is now a bundle of services. Example: In the beginning it was Meals on Wheels-now School Back Packs have been added to help feed children in need over the weekend. I stay volunteering because I see the staff being prudent with funds but not stingy with those in need. Everyone is willing to go an extra mile to find the appropriate assistance for the clients that continue to come through the door.

Review from Guidestar