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Maryland New Directions

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Nonprofit Overview

Causes: Employment, Human Services, Job Training

Mission: Our mission is to train and coach people facing career and life transitions to overcome barriers, restore self-belief, and acquire the skills and tools needed to secure employment on a path to living wage.

Results: Since 1973, Maryland New Directions has served nearly 140,000 individuals looking to become self-sustaining through employment. Maryland New Directions (MND) is a 45-year-old award winning non-profit organization offering no-cost employment coaching and specialized career training programs for Baltimore area residents, ages 18-60 years of age. MND works with over 350 motivated job-seekers annually, most of whom face significant obstacles in finding a job or establishing a new career. Our holistic approach and valuable employer partnerships create opportunity for long-term careers and remarkable outcomes that include industry recognized credentials, a livable wage, and an impressive employment retention rate of 82.5% (1 yr) for our graduates. When a person successfully completes Maryland New Directions’ program they are empowered to obtain and retain employment; it’s not just good for the individual and their family, but for the whole community.

Target demographics: Unemployed and Underemployed

Direct beneficiaries per year: 350+ individuals

Geographic areas served: Baltimore

Programs: Career Focus, Maritime Transportation Distribution and Logistics, and Commercial Transportation Careers Training Programs

Community Stories

555 Stories from Volunteers, Donors & Supporters

Isaiah S.2

Client Served

Rating: 5

My experience at Maryland new direction is Awesome from day Ms. Sonya ( job coach) Was Very supportive and helpful Towards my career as a CDL driver her Encouraging words help me through every day….. and Instructor (Stephen B.) Really took his time and cared about everybody he Teachers and was very helpful with answering questions I really learned a lot in my class. And if anyone was to take your CDL’s or need help getting him I would encourage taking this three course

Dunlap Kandy E.

Client Served

Rating: 5

My experience at Maryland new directions in Baltimore Maryland has been awesome from day one. Mrs. Sonya Harrison to Mr. Stephen Thomas and Mr. Maurice Good all three of them are excellent professionals ,they get the job done ,assisting me in every area of need .Mrs. Sonia Harrison did a wonderful job with assisting with resumes and any other items that was needed to get into the program. Mrs. Harrison took all of the documentation and made sure that everything was correct for me to start the program on time
Mr. Stephen Thomas does a excellent job with instructing the class he made it fun and exciting i've learned a lot he's an excellent instructor and he makes you feel like family not a student . Mr. Good came in and explain things about the program that we may have over looked or may have question about the program ,he explained everything he makes his self available to the clients served as well as Mrs Harrison and Mr. Thomas . Ms. Grace also came to assist when Mr. Thomas was out.They are professional and all around good people and they are a team . I recommend CTC program to anyone who wants a new start and new Direction in life it is an excellent program and it helped me in such a miraculous way five stars Plus.

Client Served

Rating: 5

Hello I had the pleasure to work with an amazing job coach name Ms.Baker she guided me through every step of the process that resulted in me landing the job of my dreams in record time. You can trust Ms. Baker to be diligent and persistent in connecting you with the job of your dreams as well!!!

Client Served

Rating: 5

MND has been a great program for me I was able to obtain my CDL class b permit within a month times. Ms. Sonya & Stephen encourage me to not give up. I would definitely refer anyone looking for a new career path to come to Maryland New Directions

Client Served

Rating: 5

Love this place. This is my second time around and it’s still the same enthusiastic people working there. Ready and willing to help you succeed and become a better person in the working field. Their job training, mock interviews, and resume building assistance can help grow your career

Client Served

Rating: 5

MND is a great place to get help. They go above and beyond to help their clients and to make sure I had everything I needed. Steve Thomas is a knowledgeable and very informative instructor who really loves teaching.
I learned a lot from him. Thx you Steve. Sonya the job coach is a very loving person who loves to help people. she also goes above,beyond, and further to make sure we,I had everything I needed to point me in the direction of a new and promising career. Thx you Sonya. I would recommend this program Maryland New Direction to anyone who wants a career in CDL driving. Thx you. Artis McDaniel.

Client Served

Rating: 5

Hi, William Coleman here just want to speak on my job training here at Maryland New Directions everyone here are so helpful . I've learned a lot since being here. Mr. Mike Lewis was very helpful i learned so much from him.I will pass this information on to my friends.

Writer

Client Served

Rating: 5

In August 2017, I lost my job after 15 years of service. It was a very scary time for me. I was in the midst of homeownership and had some medical issues. I was advised of Maryland New Directions through the Department of Labor, Licensing, and Regulations. Maryland New Directions gave me a whole new way of looking at my situation and gave me hope. I went through a service training program with them and was able to complete the course and became certified in the Service industry. I also learned how to market myself with confidence despite the challenges I faced. All of the coaches were very helpful. They advised me on how to interview effectively and had mock interviews with real employers. This was very helpful because the employers gave immediate feedback for improvement. I have kept in contact with the job coaches and I have referred family, friends, and strangers to Maryland New Directions. The coaches continue to assist you a long as you stay in contact with them. If you need to reinvent yourself, achieve self-esteem, and honest evaluation and critique to assist you in your job search please do yourself a favor and contact Maryand New Directions. Thanks Sonya for the assistance that you and the staff at MND continue to provide to me and my son.

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Client Served

Rating: 5

When I walked into the office of Maryland New Directions I was clueless as to what it really takes to get and keep a job. I learned more about professionalism. I learned how to network. I was able to revise my resume to make it more functional without being too many pages. I found a group of people that genuinely care about helping others excel in life. The greatest part of this is that the course is two weeks but the help continues for a life-time. I don't have a job as of yet but this program gives me hope that I will despite all of the no's I have received thus far. I know now that looking seeing employment takes as much time as having a job. I am extremely grateful for all of the support that I have received here. Sincerely

Client Served

Rating: 5

Had a great experience here at MND with Mr.Stephen being my instructor (CTC) and Ms Sonya as my job coach. The 3 week class was very informative and helpful as I was able to pass my test and obtain my CDL permit and move forward with my career. Thank you so much for everything who would’ve thought I would come this far just from a Facebook post! And its FREE!! MND is doing great things for the city.

Client Served

Rating: 5

MND is hands down the best no -profit. Why? Number one, all the training and benefits they offer and provide are free! Two, each and every last one of the staff members are sincerely committed to the clients success. Doesn’t get any better than that!! # MNDISTHEBEST!!!

Client Served

Rating: 5

First and foremost ,I would like to thank the founder of MND. This program is a lifesaver and free at cost. The staff are exceptional and are very attentive. The classes aren't long but packed with helpful resources thanks to Mr.Stephen. My beautiful job coach Ms.Sonya is more than helpful and always makes sure we're on the same page. MARYLAND NEW DIRECTION IS HIGHLY RECOMMENDED on my behalf and as I said it's of no cost. Why would you not invest in yourself for free?

Client Served

Rating: 5

The team of individuals in Maryland New Directions are truly committed to helping people be successful in not just finding a job and earning certifications, but in every aspect of life.
They really helped me out a lot with updating my resume and learning how to successfully apply myself into getting into a career successfully. For me it was very enjoyable to learn free information in classes and use it to earn a certificate. Thank you guys, for being so committed to helping people reach their goals!

Volunteer

Rating: 5

Good morning I Genese Hubbard starting my new journey when I went to Maryland new connections in 2013 I met some wonderful people that was happy as I was for me to succeed. They gave me the training and skills I needed to make it in our society. I truly would like to think each one who was there when I came threw. I had not worked in 15yrs so I wanted to show I was committed, that's when I started volunteer for Maryland new directions and my sister's place. I said who never hire me first I will give my all. 6 months later my sister's place hire me, I been here ever since. I started off a program assistant. I am now program assistant/peer recovery coach/ community health navigator. Thanks to my job coach Sonya Gibbs who worked since I met her in 2013 and still works with me now 8 years later. She has been a positive force in my life. Maryland New Directions has change my life for the better. I can't think them enough.

Client Served

Rating: 5

I want to say that miss Sonya is wonderful and very help . She is always on point and o. Time. Also I would love to say the instructor for MTdl class Mr. Stephen was awesome i look forward to attending more classes

General Member of the Public

Rating: 5

Hello to all. Let me get started by saying that though there are many at Maryland New Directions who can and do help to assist you with whatever need , there is no one like Ms. Sonya Gibbs Harrison. This lady went out on a limb on the double in helping me acquire a top notch job in working at Shasta Beverages. I make more money than I ever as an employee working for any company and if it wasn't for her I would have never gotten this job. This lady is the best and will do anything to help anyone as long as you are sincere and willing to work. Kudos to the best advocate ever, and without a doubt she will continue to help all those who are willing to do what it takes to become successful in the job market. Thank you Ms. Sonya.

Client Served

Rating: 5

MND is the best resource if you are looking for a new start. I was bless to be part of this organization and everything they say, they do it. Even when the pandemic was in effect they stood by there word, they did not put what they do on hold because of the pandemic, they use the resources they had and allow there program to continue to move forward . I have my own Job Coach, Ms. Sonya and she is phenomenal. Through my job coach I have been offered a position at the University of Maryland and I know I would have never been able to get that position on my own. Thank you "Maryland New Direction" for being so caring, being about your word, and not allowing the pandemic to put your program on hold.



Connie Bridges

Client Served

Rating: 5

Maryland New Directions is the best tool for success. Hard working team,so helpful. I had a very good experience. Thx to my job coach Sonia

Client Served

Rating: 5

When I came to Maryland New Directions I was going through a lot being a mom and struggling through the pandemic and not knowing what direction I want to go in but I wanted to do something and I learned so much through the class and I challenged myself to stay committed to the process and succeeded and I’m very proud of myself. I have a very good team of people from MND like my case worker Ms. Sonia as well as my instructor Stephen. He gave a lot of information about the Port of Baltimore history and the international trade business dealing with material handling and operations. I am grateful for this program and for the opportunity and transportation they gave me to be able to take my forklift certification which I passed. I will receive case management from Ms. Sonia for 2 years and I know that I will find a great job that will give me the experience. I am so pleased with the results from this program that I applied to go back to school. Taking this class prepared me for the future of virtual learning through school until things open back up fully and I am ready. I just want to say thank you and I appreciate being apart of this group of people and program.

Client Served

Rating: 5

I had nothing but an awesome experience with MND. My job coach Ms.Sonya is amazing. She’s very helpful and hands on.

Client Served

Rating: 5

Maryland NewDirection has helped me fix and touch up on my resume, also help me understand presentation is a must.. Maryland New Direction has also taught me things about Baltimore and Maryland that I didn't know

Brandon N.1

Client Served

Rating: 5

My experience with Maryland New Directions was great!!! They challenge my reading, math and comprehension skills to the fullest. I also learned how important the “Port Of Baltimore” is not only to Baltimore City but to the world. I just wanna give thanks to the whole staff for doing a wonderful job on via zoom.

Client Served

Rating: 5

MND has been pivotal to my success in the workforce. My job coach has been ever present in her availability to offer support, encouragement, or suggestions. Her genuine disposition and compassion is rare. I would recommend MND to anyone looking to further their workforce options or start a new career!

Client Served

Rating: 5

MND is a phenomenal blessing during COVID-19! Outside of the engaging virtual trainings and the thoroughness that MND puts into their trainings their job coaches are truly amazing. I had Ms. Sonya and she is surely an earthly angel. Her care for what she does is so transparent and authentically from her heart. I thank you MND and Ms. Sonya, you are greatly appreciated.

Client Served

Rating: 5

Maryland New Directions is truly a one stop goto type place that'll guide you to the direction that's best for you and work with you to make sure you get what you need to move forward #snag a job # new beginning (with the help of M. New Directions ) ....from resumes, coaching, motivation, attire and more
Thanks MND (Ms.Sonia, Mr.Stephen, and the rest of the team players)

1

Client Served

Rating: 5

The job coach I was referred to made things more easy to get in the way of being able to get a job, thanks to Ms Sonia H.

1

Client Served

Rating: 5

Maryland New Direction has helped me build my confidence and motivation to work, They have made me feel like a part of a family. I suffered from many trails and hardship however Maryland New Direction has helped me fight some light and a boost of hope. I appreciate everything that they have done and are continuing to do Thanks guys. Ms Sonya is a great Job Coach. She says shes going to help you if you're ready and want it and she means exactly that. I appreciate it.

1

Client Served

Rating: 5

First i was fearful of the classroom satting but everyday became more confortable because my job coach and other job coaches made it pleasant the air became so pleasing î show up everyday eager to learn the help me to realize iam gods gift to the world and iam loved and important they made me fill worth all they had to offer oh yes î took advanage of all the service for free that they offer it was fun and exceiting to learn all the free offerings i didnt mind dressing up everyday looking like a lady of business cool î didnt no î had it in me until î met sonya and Stephen everyone was great but those were the to î lean on the most thank you MND

General Member of the Public

Rating: 5

I had nothing but an awesome experience with MND. My job coach Ms.Sonya is amazing. She’s very helpful and hands on.

Volunteer

Rating: 5

47 years of helping some of Baltimore’s best obtain training and employment.
Thanks to some of the most dedicated staff whose care and concern for their clients is outstanding.

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Volunteer

Rating: 5

We hired a recent graduate from MND's logistics training program and have enjoyed success from/with this person. She stepped into a difficult situation and has flourished. The training she received from MND has been instrumental in her success with us. I wish that we were in a position to hire more folks from MND.

Nick S.3

Volunteer

Rating: 5

I am a former business owner recruited to conduct mock interviews with motivated students who have gone through MND's job training. Their trainees go through rigorous training in job application, interviewing, modern computer skills and importantly, job retention. They are also supported throughout the process. I love this organization because they make a real difference, so I have worked with them for over ten years.

Volunteer

Rating: 5

It's great volunteering at MND to help those in need. Clients are really appreciative in the help I provide with their resumes and interviewing preparation. MND provides a vital service to those seeking employment in the Baltimore community.

Brian D.2

Volunteer

Rating: 5

I have participated with MND and they are stellar! The work they do is real and so are the results. I believe it is organizations like this that help make the city a better place to live and give opportunity to folks that may not realize they have potential and better life. I cannot recommend MND more highly!

1

Client Served

Rating: 5

Maryland New Directions helped me to re enter the job market. They helped me gain self confidence ,develop my resume and improve my skill set. Sonya, my job coach was wonderful. She gave me the motivation to put myself out there. I’m extremely thankful for the support and assistance of this program.

1

Client Served

Rating: 5

Maryland new direction is great you get a five star rating you the best job placement I recommend you to everybody the very best work there I like and respect you all you helped me out a lot

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1

Client Served

Rating: 5

I walked in off the street trying to get a job and they me got in class and also got me some job training this class helped me out a lot and it also was a learning experience i would recommend this organization to other people mnd is very helpful to me.

1

Client Served

Rating: 5

I recommend MND to everyone with a criminal background they helped me tremendously

Jeff G.5

Client Served

Rating: 5

My experience with Maryland New Directions was informative and invaluable in the progression of my career goals. I'm continuing to access their knowledge and follow their latest career insights. MND is networking with me to inspire and lead me forward. Maryland New Directions is changing how I look at my life and see my future.

1

Volunteer

Rating: 5

I have been around Maryland New Directions off an on since it began. I have always admired the work that they do. But, since I became a volunteer 5 years ago, I am amazed at all that they do, the passion that the staff has for their work and the results that they generate. Work is a basic building block of self esteem and a life well lived for people and the people around them. It strengthens our community and leaves a legacy for the people that follow. Maryland New Directions lifts its clients out of disadvantage and puts them on a path of real accomplishment.

Kensleyand KaydenMom H.

Client Served

Rating: 5

Before coming to Maryland New Directions I felt lost not sure what I wanted to do in life. I had worked numerous of jobs that I didn't like. Finally I knew what I wanted to do and was looking for. Not just another job but a career and one I enjoy coming to. Coming to the program I received all that and more. I'm in the process of becoming a professional operator. The staff have been with me every step of the way even when I wanted to give up on myself. They did not allow that to happen. I thank MND for the life change and would recommend them to everyone I know.

1

Volunteer

Rating: 5

I've been volunteering for Maryland New Directions for several years, in different capacities (working with clients in the computer lab, serving on committees, helping out at events, etc.) so have seen this organization hard-at-work from several angles. The career programs offered are in-depth and relevant, the job coaching is earnest and effective, and I've personally witnessed countless clients improve their situations, as well as positively shift their self esteem and life-outlook, with MND's support. (MND's support includes targeted career training, assistance with resume writing, soft-skills training, a clothing closet for interview clothes, mock interviews, and job coaching that helps target and support the client's job search while also helping the client remove obstacles to employment, when needed.) I enjoy volunteering here and being part of an organization I know is making a positive difference in Baltimore. (MND is also one of the Baltimore non-profits I confidently donate to every year since I know first-hand that MND runs a lean and efficient organization whose programs are effectively shifting people out of poverty into sustainable career employment. Their success rate is very high.)

Volunteer

Rating: 5

I've had a great experience serving on an advisory committee at MND. I am consistently impressed by the dedication, creativity and passion of the organization's leadership, which gives me confidence that my time and donations will be used productively. MND makes a real difference in the Baltimore community by connecting those in need with high-quality jobs that will lead to a sustainable improvement in their quality of life. This organization has a bright future ahead!

Professional with expertise in this field

Rating: 5

Maryland New Directions takes a comprehensive approach to supporting clients in their journey to success. Their outcomes and impacts are impressive and their staff dedicated and mission focused. This organization is a gem among 'workforce development' nonprofits. If you don't know them, you should!

1

Client Served

Rating: 5

I came to MND as a client in the summer of 2018. As a SAHM wanting to change careers at 48, I was having a very difficult time finding any promising job leads or training programs for people my age and place in life. I saw an ad for MND on the Baltimore Based Jobs FB page and signed up for the Career Focus Training. After completing my training, I was invited to interview for an internship, was accepted and then in February of 2019, I was officially hired as MND's Project Assistant. I LOVE being part of the MND Team and using my skills and talents to help others find their new direction.

Volunteer

Rating: 5

MND is a phenomenal organization filled with passionate leaders who care tremendously about serving the community. There ability to build a talented, well trained and skilled workforce is exceptional. I strongly recommend this organization for any hiring needs in the areas in which they specialize.

Professional with expertise in this field

Rating: 5

MND has been an incredible partner in CBP's equity efforts in Central Baltimore. They provide incredibly comprehensive services including resume review, high-quality industry-specific programming leading to living wage and management track positions, great employer relationships, and wonderful follow through 18 months post-employment. They have been an exemplary partner in working to shift the economic conditions of our most distressed neighborhoods and we can't say enough about them!

Client Served

Rating: 4

I am humbly thankful for Maryland New Directions' services and resources. I have truly gained insight on how to effectively communicate verbally and in written form to potential employers. I would recommend this organization to others who are genuinely seeking to enhance their professional skillsets and looking to re-enter the workforce. Maryland New Directions has provided me a new perspective on interviews. My time was well spent, along with added treasures of a committed Staff, Volunteers and the wonderful participants comprised in my assigned cohort.
Thank you Maryland New Directions!

1

Donor

Rating: 5

Best non-profit organization and everyone is good.

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Client Served

Rating: 5

It was very nice meeting you all and I want to learn many things in my life. The institute was good, everyone was very good and I love you all. I liked this course because I want to learn new things and get a job toward my future. It was very pleasant that I saw everyone of you. Thank you for everyone. Take care.

1

Client Served

Rating: 5

I must say that this program is incredibly useful! I've learned more than I expected. I have been able to figure out how to categorize my skills, interests and education. The mock interview process contributed to my self confidence. Great speakers contributed to the overall experience. Thanks

Client Served

Rating: 3

I've had the experience of obtaining customer service improvements as well as receiving information on how to present myself as a new employee in the work world. I'm glad to say that the opportunity not only provided on site interviews it also proved to be a good resource for my future careers in Social Work.

1

Client Served

Rating: 5

I really enjoyed my time at MND. it was really informative and indicative of my life and story. Heard about it by word of mouth and i feel like it was meant for me to head in MND directions. The things i have learned and learned hear, hopefully will parallel my life for bigger and better things

1

Client Served

Rating: 5

THIS ORGANIZATION ROCKS!!!!!! You will not find another Nonprofit Organization that shows as much caring, and compassion as this place!!! The workshops are very informative, and up to date to keep you going. I have been motivated so much to get back to my seat the next day i wake up before the alarm clock!!! These folks have the goods! I got help refreshing my Resume' so that it stands out, and am receiving more than one valuable credential to get the job that I need. Highly recommended!! A++++++++! Shout out to my Job Coach Mrs. Sonya Harrison!!!!!

Client Served

Rating: 4

MND provides more information about the jobs market in Maryland and and give to candidates required skills for understanding himself behavior in order to correct it and encourage them to apply for jobs according to the everyone background and available opportunities.
We are not aware about our values but we have many values, and MND is the right moral person to go and seen in order to increase our personal consideration, and integrate a career.

Volunteer

Rating: 5

Here at MND it was a great experience for me to take in the new knowledge provide. This program actually help you see the bigger in picture in life, and getting a career not a job. The exercises here help you to grow as a person and as a interviewer. It was a struggle but it's really worth it. Your weaknesses will become a strength after the program. Mr.Lamont my job coach was a great mentor, him helping me too stay confident everyday and helping me to stay positive.

Client Served

Rating: 5

great experience. wonderful coaches with great teaching methods... i enjoyed all the workshops,as well as the exercises... my job coach was terrific and extremely helpful and shared a wealth of fantastic experience( Sonya HARRIS). ON A SCALE OF 1-10 i give the program a 25...

Client Served

Rating: 5

I learned a lot about the interview process an also about the port of Baltimore. The staff was wonderful and a big help with my resume and with building confidence

Client Served

Rating: 5

Maryland New Direction help other people to become more successful in life by completing Resumes, and building great skills strategies of becoming more comfortable of interviews. Also Maryland New Direction also help us build great mindset of the learning process.

Client Served

Rating: 5

Maryland New Directions helped me with my resume and communication skills but also are giving me opportunities to find good jobs and further my career.

Client Served

Rating: 4

MND is a great program to those who need help in finding their careers. They offer a wide arrangements of tools and programs to help advance clients in being successful. All of the staff is very caring and open to clients situations and are willing to work with them. I will continue to use MND as a resource and will refer others to the program. Thank you for everything MND!

Client Served

Rating: 5

Program was very informative and resourceful. They help with resume job search cover letter and anything buisness and proffesional related. The MTDL program was a great program not only did a learn about the port, i learned about other divisions in the MTDL industry. All the staff was supportive and did all they could to make the program as easy as possible. Of all the staff i came across they were all proffesional and courteus. They made sure that you come out of the program with stackable credentials. Was able to network and make connections with people tha can help in the long run.

1

Client Served

Rating: 5

My experience at MND was by far phenomenal. The last three weeks I've been here , it was always good energy from the job coaches, every one was nice and they worked with us to help us succeed. They guided me through a interview process, they gave us tips and pointer on what to do and what not to do during an interview. It was very helpful and I wish I could do it all over just to experience the good vibes and awesome energy that they give off in MND.

Client Served

Rating: 4

I had a great experience here at Maryland new directions. the job coaches are very helpful and have great people skills , i would definitely recommend this program to anyone especially young people in Baltimore city.

1

Client Served

Rating: 5

Coming in the door i was not sure what could they offer me different than any other training program would. I am astonished at all the great resourceful information given to me.The guest speakers bought in were very resourceful with the material given to us. Overall a very educational experience .That i cant wait to share with a friend.

Client Served

Rating: 4

My experience here was very informative, I learned things that I thought was not important in an interview. The do's and don't s about interviewing, networking and having a professional resume.

1

Client Served

Rating: 5

The accessibility and engagement of all the MND staff set them favorably apart from their Workforce Industry peers.

1

Client Served

Rating: 5

Hello my name is Mario. I attend Maryland New Directions for two weeks and in that two weeks I have learned so much about the work field. My job coach, the staff, the person at the front desk and all the volunteers was always so helpful. My classmates of 10/2018 was the best TEAM WORK was our main strong point. We all wanted each other to do better and we didn't only do it by words but by the actions. I would recommend any one who would like to better their self give Maryland New Directions a chance. They will give you all they got to get you where need to be. Just be about your business when you come cause they are about theirs and its all for you. This is a Non-Profit Organization but they work daily like they getting paid to help you get paid. I guess all I'm saying is Maryland New Directions THANK YOU FOR EVERYTHING...