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2019 Top-Rated Nonprofit

Maryland New Directions

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Nonprofit Overview

Causes: Employment, Human Services, Job Training

Mission: Our mission is to train and coach people facing career and life transitions to overcome barriers, restore self-belief, and acquire the skills and tools needed to secure employment on a path to living wage.

Results: Since 1973, Maryland New Directions has served nearly 140,000 individuals looking to become self-sustaining through employment. Maryland New Directions (MND) is a 45-year-old award winning non-profit organization offering no-cost employment coaching and specialized career training programs for Baltimore area residents, ages 18-60 years of age. MND works with over 350 motivated job-seekers annually, most of whom face significant obstacles in finding a job or establishing a new career. Our holistic approach and valuable employer partnerships create opportunity for long-term careers and remarkable outcomes that include industry recognized credentials, a livable wage, and an impressive employment retention rate of 82.5% (1 yr) for our graduates. When a person successfully completes Maryland New Directions’ program they are empowered to obtain and retain employment; it’s not just good for the individual and their family, but for the whole community.

Target demographics: Unemployed and Underemployed

Direct beneficiaries per year: 350+ individuals

Geographic areas served: Baltimore

Programs: Career Focus, Maritime Transportation Distribution and Logistics, and Commercial Transportation Careers Training Programs

Community Stories

519 Stories from Volunteers, Donors & Supporters

Volunteer

Rating: 5

I have been around Maryland New Directions off an on since it began. I have always admired the work that they do. But, since I became a volunteer 5 years ago, I am amazed at all that they do, the passion that the staff has for their work and the results that they generate. Work is a basic building block of self esteem and a life well lived for people and the people around them. It strengthens our community and leaves a legacy for the people that follow. Maryland New Directions lifts its clients out of disadvantage and puts them on a path of real accomplishment.

Kensleyand KaydenMom H.

Client Served

Rating: 5

Before coming to Maryland New Directions I felt lost not sure what I wanted to do in life. I had worked numerous of jobs that I didn't like. Finally I knew what I wanted to do and was looking for. Not just another job but a career and one I enjoy coming to. Coming to the program I received all that and more. I'm in the process of becoming a professional operator. The staff have been with me every step of the way even when I wanted to give up on myself. They did not allow that to happen. I thank MND for the life change and would recommend them to everyone I know.

Volunteer

Rating: 5

I've been volunteering for Maryland New Directions for several years, in different capacities (working with clients in the computer lab, serving on committees, helping out at events, etc.) so have seen this organization hard-at-work from several angles. The career programs offered are in-depth and relevant, the job coaching is earnest and effective, and I've personally witnessed countless clients improve their situations, as well as positively shift their self esteem and life-outlook, with MND's support. (MND's support includes targeted career training, assistance with resume writing, soft-skills training, a clothing closet for interview clothes, mock interviews, and job coaching that helps target and support the client's job search while also helping the client remove obstacles to employment, when needed.) I enjoy volunteering here and being part of an organization I know is making a positive difference in Baltimore. (MND is also one of the Baltimore non-profits I confidently donate to every year since I know first-hand that MND runs a lean and efficient organization whose programs are effectively shifting people out of poverty into sustainable career employment. Their success rate is very high.)

Volunteer

Rating: 5

I've had a great experience serving on an advisory committee at MND. I am consistently impressed by the dedication, creativity and passion of the organization's leadership, which gives me confidence that my time and donations will be used productively. MND makes a real difference in the Baltimore community by connecting those in need with high-quality jobs that will lead to a sustainable improvement in their quality of life. This organization has a bright future ahead!

Professional with expertise in this field

Rating: 5

Maryland New Directions takes a comprehensive approach to supporting clients in their journey to success. Their outcomes and impacts are impressive and their staff dedicated and mission focused. This organization is a gem among 'workforce development' nonprofits. If you don't know them, you should!

Client Served

Rating: 5

I came to MND as a client in the summer of 2018. As a SAHM wanting to change careers at 48, I was having a very difficult time finding any promising job leads or training programs for people my age and place in life. I saw an ad for MND on the Baltimore Based Jobs FB page and signed up for the Career Focus Training. After completing my training, I was invited to interview for an internship, was accepted and then in February of 2019, I was officially hired as MND's Project Assistant. I LOVE being part of the MND Team and using my skills and talents to help others find their new direction.

Volunteer

Rating: 5

MND is a phenomenal organization filled with passionate leaders who care tremendously about serving the community. There ability to build a talented, well trained and skilled workforce is exceptional. I strongly recommend this organization for any hiring needs in the areas in which they specialize.

Volunteer

Rating: 5

We hired a recent graduate from MND's logistics training program and have enjoyed success from/with this person. She stepped into a difficult situation and has flourished. The training she received from MND has been instrumental in her success with us. I wish that we were in a position to hire more folks from MND.

Professional with expertise in this field

Rating: 5

MND has been an incredible partner in CBP's equity efforts in Central Baltimore. They provide incredibly comprehensive services including resume review, high-quality industry-specific programming leading to living wage and management track positions, great employer relationships, and wonderful follow through 18 months post-employment. They have been an exemplary partner in working to shift the economic conditions of our most distressed neighborhoods and we can't say enough about them!

Client Served

Rating: 4

I am humbly thankful for Maryland New Directions' services and resources. I have truly gained insight on how to effectively communicate verbally and in written form to potential employers. I would recommend this organization to others who are genuinely seeking to enhance their professional skillsets and looking to re-enter the workforce. Maryland New Directions has provided me a new perspective on interviews. My time was well spent, along with added treasures of a committed Staff, Volunteers and the wonderful participants comprised in my assigned cohort.
Thank you Maryland New Directions!

1

Donor

Rating: 5

Best non-profit organization and everyone is good.

Previous Stories
3

Client Served

Rating: 5

It was very nice meeting you all and I want to learn many things in my life. The institute was good, everyone was very good and I love you all. I liked this course because I want to learn new things and get a job toward my future. It was very pleasant that I saw everyone of you. Thank you for everyone. Take care.

1

Client Served

Rating: 5

I must say that this program is incredibly useful! I've learned more than I expected. I have been able to figure out how to categorize my skills, interests and education. The mock interview process contributed to my self confidence. Great speakers contributed to the overall experience. Thanks

Client Served

Rating: 3

I've had the experience of obtaining customer service improvements as well as receiving information on how to present myself as a new employee in the work world. I'm glad to say that the opportunity not only provided on site interviews it also proved to be a good resource for my future careers in Social Work.

1

Client Served

Rating: 5

I really enjoyed my time at MND. it was really informative and indicative of my life and story. Heard about it by word of mouth and i feel like it was meant for me to head in MND directions. The things i have learned and learned hear, hopefully will parallel my life for bigger and better things

1

Client Served

Rating: 5

THIS ORGANIZATION ROCKS!!!!!! You will not find another Nonprofit Organization that shows as much caring, and compassion as this place!!! The workshops are very informative, and up to date to keep you going. I have been motivated so much to get back to my seat the next day i wake up before the alarm clock!!! These folks have the goods! I got help refreshing my Resume' so that it stands out, and am receiving more than one valuable credential to get the job that I need. Highly recommended!! A++++++++! Shout out to my Job Coach Mrs. Sonya Harrison!!!!!

Client Served

Rating: 4

MND provides more information about the jobs market in Maryland and and give to candidates required skills for understanding himself behavior in order to correct it and encourage them to apply for jobs according to the everyone background and available opportunities.
We are not aware about our values but we have many values, and MND is the right moral person to go and seen in order to increase our personal consideration, and integrate a career.

Volunteer

Rating: 5

Here at MND it was a great experience for me to take in the new knowledge provide. This program actually help you see the bigger in picture in life, and getting a career not a job. The exercises here help you to grow as a person and as a interviewer. It was a struggle but it's really worth it. Your weaknesses will become a strength after the program. Mr.Lamont my job coach was a great mentor, him helping me too stay confident everyday and helping me to stay positive.

Client Served

Rating: 5

great experience. wonderful coaches with great teaching methods... i enjoyed all the workshops,as well as the exercises... my job coach was terrific and extremely helpful and shared a wealth of fantastic experience( Sonya HARRIS). ON A SCALE OF 1-10 i give the program a 25...

Client Served

Rating: 5

I learned a lot about the interview process an also about the port of Baltimore. The staff was wonderful and a big help with my resume and with building confidence

Client Served

Rating: 5

Maryland New Direction help other people to become more successful in life by completing Resumes, and building great skills strategies of becoming more comfortable of interviews. Also Maryland New Direction also help us build great mindset of the learning process.

Client Served

Rating: 5

Maryland New Directions helped me with my resume and communication skills but also are giving me opportunities to find good jobs and further my career.

Client Served

Rating: 4

MND is a great program to those who need help in finding their careers. They offer a wide arrangements of tools and programs to help advance clients in being successful. All of the staff is very caring and open to clients situations and are willing to work with them. I will continue to use MND as a resource and will refer others to the program. Thank you for everything MND!

Client Served

Rating: 5

Program was very informative and resourceful. They help with resume job search cover letter and anything buisness and proffesional related. The MTDL program was a great program not only did a learn about the port, i learned about other divisions in the MTDL industry. All the staff was supportive and did all they could to make the program as easy as possible. Of all the staff i came across they were all proffesional and courteus. They made sure that you come out of the program with stackable credentials. Was able to network and make connections with people tha can help in the long run.

1

Client Served

Rating: 5

My experience at MND was by far phenomenal. The last three weeks I've been here , it was always good energy from the job coaches, every one was nice and they worked with us to help us succeed. They guided me through a interview process, they gave us tips and pointer on what to do and what not to do during an interview. It was very helpful and I wish I could do it all over just to experience the good vibes and awesome energy that they give off in MND.

Client Served

Rating: 4

I had a great experience here at Maryland new directions. the job coaches are very helpful and have great people skills , i would definitely recommend this program to anyone especially young people in Baltimore city.

1

Client Served

Rating: 5

Coming in the door i was not sure what could they offer me different than any other training program would. I am astonished at all the great resourceful information given to me.The guest speakers bought in were very resourceful with the material given to us. Overall a very educational experience .That i cant wait to share with a friend.

Client Served

Rating: 4

My experience here was very informative, I learned things that I thought was not important in an interview. The do's and don't s about interviewing, networking and having a professional resume.

1

Client Served

Rating: 5

The accessibility and engagement of all the MND staff set them favorably apart from their Workforce Industry peers.

1

Client Served

Rating: 5

Hello my name is Mario. I attend Maryland New Directions for two weeks and in that two weeks I have learned so much about the work field. My job coach, the staff, the person at the front desk and all the volunteers was always so helpful. My classmates of 10/2018 was the best TEAM WORK was our main strong point. We all wanted each other to do better and we didn't only do it by words but by the actions. I would recommend any one who would like to better their self give Maryland New Directions a chance. They will give you all they got to get you where need to be. Just be about your business when you come cause they are about theirs and its all for you. This is a Non-Profit Organization but they work daily like they getting paid to help you get paid. I guess all I'm saying is Maryland New Directions THANK YOU FOR EVERYTHING...

1

Client Served

Rating: 5

The two weeks I've spent at Maryland New Direction has been amazing ! I have gone to many workforce development centers and I have not received the level of preparation and dedication that I've gotten here at MND. The job coaches are genuine about helping us reach our potential and are committed to helping us reach our employment goals after we finish our training course. I will definitely refer other person in need of assistance with their job search.

1

Client Served

Rating: 5

I went to Maryland New Directions to obtain my Forklift Operator Certification and had a wonderful experience there. All the staff members and volunteers were welcoming and very helpful when needed. My classmates were also exceptionally wonderful and well-groomed. It was a wonderful experience for me and in the end i came out with a Guest Service Professional Certificate as well as my Forklift Operator Certification! I would most certainly recommend this program for anyone who is having a hard time or even just a career change to try them out. My job coach Ms. Sonya Harrison was the best coach ever and she made sure i was well prepared for any task at hand that i needed her there for and she gives wonderful advice when needed. Mr. Rick Vallance is the MAN when it comes to job leads and other referrals for job trainings. All in All this programs has all your specific needs to employment and i mean EVERYTHING!!

Client Served

Rating: 5

Please and thank you, see my positive feedback, gentle suggestions for improvement in aforementioned previous monkey survey.

Volunteer

Rating: 5

My volunteer experience at Maryland New Direction (MND) has been superb. I find the program and resources to be comprehensive and relevant; offering students the skills necessary to conduct successful job searches in a variety of industries. MND instructors are passionate and deliver the material with great care. Equally as important are the students who all have consistently appeared eager to learn. MND fosters an environment of inclusion, encouragement and genuine support. You can tell they’re really committed to their students’ success.

1

Client Served

Rating: 5

I came, I saw and I conquered.
it was a very good training that prepared me for my next career.
MND Is the best that ever happened to me. Thanks to MND and Thanks to the amazing people (student) I met yall was awesome. Mr. O.

Client Served

Rating: 5

Excellent! Overall, a very positive experience and an incredible asset to anyone looking for a job in any field. This program is great if you're returning to work and need the confidence boost or if you're looking for a better fit in your current career goals. The instructors, job coaches, and all the staff are passionate about helping you find your confidence, get the job skills, write the resume, fill out the master application, or whatever YOU need to get the job you want. Check it out. You will not be disappointed.