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2011 Top-Rated Nonprofit

Joy Junction

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Nonprofit Overview

Causes: Homeless & Housing, Homeless Shelters, Religion, Religion-Related

Mission: To share the spiritual and tangible love of Jesus to the homeless, hungry, marginalized and disenfranchised.

Target demographics: Joy Junction is the largest emergency shelter in New Mexico and the only emergency shelter in the state that accepts families, keeping them together. We help as many as 300 guests a night, of which 70-80 are children. Including our Lifeline of Hope outreach to Albuquerque's most vulnerable, our kitchen produces around 16,000 meals a month.

Geographic areas served: Albuquerque Metro Area, New Mexico State, Nation

Community Stories

19 Stories from Volunteers, Donors & Supporters

Client Served

Rating: 1

Gracie & Aubrey....We moved here from KCMO and contacted the homeless shelter prior to our arrival to confirm if they would be able to accommodate my fiance and myself. We we're impressed with the online photos and the conversations we had with the staff. Unfortunately we we're greatly disappointed once we arrived, what a disaster..The food they served was outdated and once prepared it's had to determine what you are eating, mystery meal...Housing was even worse.. you're given a thin mat, no pillows,and housed like animals in a multi purpose room and even men and women are almost sleeping on top of each other because of how they staff does the sleeping arrangements. Please explain to me how a non profit organization can receive donated vehicles then turn around and sell them... The shelter received brand new vehicles never to be seen on the property we we're informed Mr Reynolds the owner sold them. Can you imagine riding in a van that had no ac and/or exhaust system needs to be repaired, solution just keep the windows open...also vehicles that have been donated to be given to residents there are sold and not given away...the list goes on and on...my fiance was shot in the face stayed in ICU 3 weeks I was shot in the back we we're told due to our ongoing medical conditions we would be placed in a room special house to continue our recovery only to be told by the director we didn't qualify for this program...what the heck...we are trying to recover and get back be on track with our health...oh the B'S doesn't stop there our personal belongings was stolen by staff confirmed by another staff ,a sercurity name Andy member...several attempts to get this issue resolved didn't happen. We spoke with the director and he said there was nothing he could do..now I understand why people would rather sleep in the streets and not go to this shelter..

1

Volunteer

Rating: 5

I HAVE STAYED here as WELL as VOLUNTEERED for MANY YEARS! At THANKSGIVING JOY JUNCTION makes us clear the the NEW FULL PANTRY SHELVES for KOAT7 to ASK FOR MORE! KIDS are TAKEN FROM WEAK PARENTS. ITS FILTHY! BED BUGS ALL THE TIME. I WAS OFFERED CONDOMS when I STAYED! FORMER EMPLOYEE WHO went through the WHOLE PROGRAM QUIT because SEX in the HALLS was RIDICULOUS! JEREMY REYNOLDS OWNS MULTIPLE MILLION DOLLAR HOMES. TRAVELS OVERSEAS CONSTANTLY & CANT EVEN GIVE HOMES to the 157,000 DOCUMENTED HOMELESS! PLEASE DONT WASTE YOUR MONEY! STAY UNDERCOVER YOURSELF! I THREW AWAY about 35 UNUSED FROZEN TURKEYS in 2010 to MAKE ROOM for MORE! THE HOMELESS NEED HELP! I WILL GIVE MY MONEY DIRECTLY to the HOMELESS EVERYTIME. PLEASE BE SAFE if U NEED A HOME! THERE ARE plenty of PLACES in ABQ that will HELP. THIS PLACE JUST RAKES IN CASH & PUSHES MEDIA ATTENTION! DO YOUR RESEARCH!

General Member of the Public

Rating: 5

I donate and like to give even if I have not much. I believe no matter what we are all human and deserve to be treated like one, it hurts my heart for people who have nothing, we don't know their story but that doesn't mean they don't feel. Nobody should go hungry, or cold or homeless.i know what it's like to be without and I have had people do the same for me, we are all equal on this earth we all bleed the same, so I give from my heart because everybody deserves the basics on life and it might not mean much to some but to those it does. I give because that's how it should be togetherness.

Review from #MyGivingStory

2

General Member of the Public

Rating: 5

In 2009 my world came crashing down. The recession hit and I lost my job, my home and I was living in New Mexico with no family (I'm originally from Ohio) and had barely any friends. My Pastor taught a sermon about giving even when you need the most help. So i intentionally thought what did I have to give in order to be a blessing to someone else. I originally called them because I had a peach tree and before I surrendered my home I want to give all the fruit but unfortunately one day i came home asnd allmy peaches were stolen. At that point of frustration I came up with another plan. I wasn't getting nearly as much unemployment compared to what I was making working but I decided every week out of my unemployment check I would take $20 and bought groceries and dropped them off at Joy Junction. I didn't get generic stuff but i did shop sales so that I could get more. I believe that just because you are in need doesn't mean you cant have the best stuff. I learned that God has still blessed me even though I too was in need so i am blessed enough to help others during this time. When we all fall its our responsibility to lift each other up. I continued to give not asking for a receipt and being anonymous until I moved out of the county. I chose Joy Junction because they weren't just trying to give people food but they care about people's lively They are very active about making sure families aren't on the streets. I love the fact they are Christian based and believe in showing love like Jesus showed for the homeless in His time. I have volunteered at a few places but I love the story behind Joy Junction and this is how I gave back and supported this non-profit agency in away that was meaningful to me. Thank You

Review from #MyGivingStory

Client Served

Rating: 4

I have stayed at Joy Junction probably around twenty times over the course of several months. I have aleays found Carol and Sophie who assign beds very sensitive and competent; Sandi helpful; Charlitte and Kim and many others there (including the make security guards) to be constantly working (no slouches) and always getting stuff done to make things better for the rest of us. For the most part, I gave found the food to be pretty good - some made with organic ingredients. I have found the sleeping mats, sheets and blankets to be very clean (I have never seen one cockroach anywhere!). My only complaint is that the mats are placed too close together for comfort and even hygiene purposes. The bathrooms are spotless; the area is always patrolled by security so it seems ultra safe. Thank you Jeremy Raynalds for your immense contribution to society!

2

Client Served

Rating: 1

I had to spend the night at joy junction one night last year...it was horrible. The mat they gave me was very thin...I am a diabetic and had a low glucose crisis and they couldn't give me any juice..They did drive me to the hospital the next morning. Also, Jeramy Reynalds is prejudice. The news reported that a gay and lesbian organization collected 5000 dollars to donate but Reynalds refused to take it because it was from a G & L organization...I will never donate there...

2

Volunteer

Rating: 3

I volunteer at the shelter weekly, helping serve lunch. My contacts with staff, i.e. Diana, Blythe, and Barbara in the office have been so warm and positive. They truly care about the homeless under their care and guidance and treat everyone with kindness. Helping the less fortunate than myself has truly opened my eyes to the struggles the homeless face daily. Joy Junction gives them a roof over their heads, a place to clean up, food in their stomachs and a hope for the future.

2

Volunteer

Rating: 1

I did volunteer work at Joy Junction, and had an unpleasant experience. The lady supervising me, Joy, was extremely rude and critical. I stayed busy the whole time, and yet she still criticized the order I was doing things-why does it matter what order I do the tasks in, as long as I am staying busy? There was also paint in the sinks that would simply not come all the way off, and she attacked me for not being able to get the sinks spotless. I was also given a rude look because I declined to lead the prayer when asked, but I am shy and it was my first time there, so I simply did not feel comfortable. I am appalled that a place like a homeless shelter, which is supposed to be compassionate, would treat its VOLUNTEERS this way. People who are freely giving their time, keeping its doors open. The front office was also not warm or friendly. Joy was also rude to the homeless people. I am shocked. I give my time freely and I am attacked by this woman multiple times in a 3 hour period.

Angela2345

General Member of the Public

Rating: 5

When I worked in the downtown Albuquerque area, I encountered many homeless men, women and whole families. When I referred these people to Joy Junction, I knew they would be taken care of. Winter in Albuquerque is very harsh, the homeless are cared for and given the respect and aid they need.

Donor

Rating: 4

Joy Junction has helpful volunteers that help you to know what the specific needs of the homeless here in the area. I appreciate that they give the homeless the opportunity to work for the shelter as well.

3

Client Served

Rating: 1

Joy Junction is a very disgusting place, My wife and I stayed there last week and we were given 2 mats to sleep on and 1 blanket, no pillows or towels! We were assigned mats 22 and 23 right next to the coffee machine table and under the tray return window, this is the most disgusting place to be in any restaurant and we had to sleep there! As soon as the lights went off the cockroaches came out by the hundreds! The back of the coffee machine was covered with roaches, the walls were crawling and we were pushing ourselves away from the wall as far as possible! We didn't get much sleep either between the constant coughing and snoring we were watching the wall for roaches and just feeling creeped out, did I mention how disgusting this place is? I was wide awake at 4am and wanted a shower, in part 'cause I was feeling kind of crawly and I just plain needed a shower, the attendant told me they didn't have any towels and I should come back at 6am when the next shift came in "they have the towels" ok I sit patiently till 6am and go back up and asked the new shift for a towel "their all dirty, we wont have any till after 9 or 10am". So I cant even take a shower, No sleep, No diner, No shower and I was ready to go at 7am when breakfast was served, 1 packet of flavored oatmeal and a strawberry, I had to wait in line to get milk for my oatmeal and a carton of OJ, I have to admit I drank the coffee and all I could think of was how many roach legs and arms and bodies my coffee had been filtered threw. While I was having breakfast I told the people at the table about our experience and everyone had already known about the coffee machine they told us that the woman sitting beside the machine is paid $25 per week to guard it, they charge $1.00 per cup for roach infested coffee. Thank God the cup I was drinking didn't come out of that machine!

1 Erica S.

Donor

Rating: 5

I recently donated some baby formula after I saw a request on Facebook. I'm glad that they accept material donations instead of just monetary because I have two kids so I always have things to give away. I would rather put my items to good use instead of just throwing them out. Not long after I sent my donation there was another request for baby formula, so I know that my donation was used for someone who needed it. I've got boxes of clothes and I will be using this organization again to put them to good use.

Cassandra2

Donor

Rating: 4

I have chosen to support Joy Junction for one simple reason. They care! I have been donating my efforts to many different charities for years and I know when people are sincere and want to help. I feel comfortable contributing to such a great organization.

1 Bob_23456

Volunteer

Rating: 5

Joy Junction is such a blessing to the Albuquerque community! They do so much with so little, and they have made the difference in thousands of people's lives over the years. The more I learn about Joy Junction, the more I want to help. I have attended their events and am finally going to get out with them in the community to help feed the homeless and the hungry. Joy Junction is one of the best organizations I have ever come into contact with. God bless them and their work in our community!

1

General Member of the Public

Rating: 5

I have a family member who has benefited from the services that Joy Junction provides. They are an outstanding asset to our community.

1

General Member of the Public

Rating: 5

I worked at Joy Junction 9 years ago and know that not only do they serve a need, but they help people improve their circumstances.

1 Jeanneth L.

Donor

Rating: 5

As the sister of a homeless man, I can appreciate Joy Junction for their dedication and compassion. I have seen the children that call this place a home, where they can stay with their family and not worry about being separated. This year, we brought our church's teens to serve dinner and I was glad the teens were impacted by what they saw at Joy Junction. I can tell you that my own children have learned to appreciate what they have just by seeing first hand what homeless people suffer. Thank you Joy Junction!

PollyAnna777

General Member of the Public

Rating: 5

What an awesome facility. Kudo's to Jeremy Reynalds and the staff and volunteers, and may their cup runneth over with donors and supporters.

Donor

Rating: 5

Joy Junction serves men, women and families with shelter, food and training when they are in desperate need. Its van picks up people throughout the Albuquerque area, especially downtown. Others come on their own -- sometimes in beat-up cars and some with no car at all -- because they have lost their jobs, lost their apartment lease, one adult has moved out, etc. Joy Junction also has a large clothing store where people in need can receive necessary clothing items, while others can pay to buy and thus support the work. VERY reputable organization admired throughout central New Mexico. EXCELLENT reputation in every way. Well known in Albuquerque.

Review from Guidestar