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2019 Top-Rated Nonprofit

Irving Cares

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Nonprofit Overview

Causes: Emergency Assistance, Financial Counseling, Human Services, Victims Services

Mission: Our Vision To offer efficient and effective human services to Irving residents in need. Our Mission Irving Cares provides focused assistance for Irving residents to address a financial crisis. Our Values Irving Cares will: • Provide clients with services in a respectful and dignified manner without regard to race, color, gender, age, disability, religion or national origin • Identify and address the needs of the Irving community • Partner with clients to develop solutions that lead to self-sufficiency • Work with volunteers, agencies, and organizations for greater impact and effectiveness • Assure donors and supporters of superior management and fiduciary practices • Implement a sound fund development plan in support of commitments to the community

Target demographics: Irving Cares serves Irving, Texas residents in need.

Direct beneficiaries per year: Irving Cares serves 10,000 people annually.

Geographic areas served: Irving, Texas

Programs: Irving Cares meets the community's needs through two primary programs: Emergency Assistance Program (EAP) and Invest in Yourself. Households can receive emergency food provisions based on USDA My Plate guidelines for healthy nutrition. Financial assistance with a housing payment, utilities, bus passes, and/or prescriptions is available to families in a verifiable financial crisis. Recipients of housing and utility assistance are asked to participate in the FDIC’s Money Matters training online. Clients are invited to join the Invest in Yourself Program, which provides a coordinated set of services to help low-income families obtain employment, strengthen their finances, and become self-sufficient.

Community Stories

93 Stories from Volunteers, Donors & Supporters

General Member of the Public

Rating: 5

Irving Cares helps make Irving a great place to live, work, and play. They do not just give a handout to those in need, but they work with them to learn job skills and assist them with finding a job. They provide for basic needs, plus they give hope to those going through dark moments in their life. Thank you Kyle and Team for your concern and hard work that makes Irving an outstanding city.

Volunteer

Rating: 5

Since I know most of the reviews will cover all that they do, I think it is important to also share some background on the community they serve to better understand the value and significance of Irving Cares as an organization. According to the United States Census Bureau’s most recent estimates (2017), the city of Irving is the 13th largest city in Texas and home to the most Fortune 1,000 and 500 global headquarters per capita (www.irvingchamber.com). Another study done by the real estate website Trulia, revealed Irving Care’s zip code to be the single most diverse neighborhood in the country . And yet, the Census Bureau’s 2017 American Community Survey also reports the number of Irving residents living below the poverty line (14.3%) as higher than the national average of 13.4%.

Irving Cares plays a vital role in building economic stability, mobility and community resilience by providing critical services to those in need. No matter how you get involved, your time, dollars and efforts will create invaluable opportunities to develop lifelong relationships and gain rewarding experiences while catalyzing growth and social impact in Irving, Texas.

Npoynter

Volunteer

Rating: 5

As a volunteer, I have seen amazing work done and positive results for the Irving community. Irving Cares is a valuable asset to everyone.

Previous Stories

Volunteer

Rating: 5

Irving Cares is the best for Irving TX! Love what they do for everyone. They are helpful, kind, generous and compassionate for all who they come in contact with.

Board Member

Rating: 5

Irving Cares has been around for over 50 years!!! How many local home grown nonprofits can say that? Irving Cares has an amazing team of volunteers and staff. Every time I walk thru the offices everyone is happy and friendly. Helping others.... that is what comes to mind when I think about Irving Cares. They help our community, families and individuals in need and they do it with pride.

Volunteer

Rating: 5

Had the pleasure of volunteering for this amazing organization during their planning stages of their largest fund raiser of the year. Plus, I’ve been able to send multiple crews from our supportive local employer to volunteer within the food pantry. The work and support that this organization provides to the community is priceless. We are so thankful for Kyle and his entire team. Thank you for being there for our community members in need. God bless.

1

Volunteer

Rating: 5

I Volunteer on Monday afternoons in the Food Pantry and I'm entering my 15th year with Irving Cares. I gladly contribute my time, talent and money to support this caring organization and it's staff. Many good people provide hope and assistance to the many in need in a positive and professional manner. The Irving Cares Motto Is True- - -We Offer A Hand Up NOT A Hand Out.

MBE

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1

Volunteer

Rating: 5

I have been a volunteer at Irving Cares for about 10 years. A strong staff and many many dedicated non paid volunteers who treat clients with dignity and respect. I'm proud to be a small part of this fine organization. I enjoy being both a donor and volunteer.

Mike E

Volunteer

Rating: 5

Irving Cares has been an amazing organization to volunteer with! Participants of Irving really do appreciate the help up from their programs. In fact, I was at Tom Thumb last night and was confirming my Tom Thumb card was giving back to the Irving Cares through their Good Neighbor Program and the customer service staff member helping me was a previous participant in their programs. The programs helped her get back on her feet and helped her get a full time position that could pay all the bills. Thanks you Irving Cares for all your great work in the community!

Sarah Darnell D.

Volunteer

Rating: 5

My company has been a long-time partner of this organization and encouraged me to get involved in various ways; food drives, fundraising, virtual drives and assisting with training on any professional skills that are related to their services. I love that I can help with time as well as donations. I will continue to be an advocate for this charity when I learn someone is need and lives in Irving.

Donor

Rating: 5

I work in Irving and am a contributor to Irving Cares because not only do they feed the hungry in this community, they provide much needed training and other help to give their clients what they need to land a job, or an even better one so they can support themselves and their families.

Connie Stinson B.

Volunteer

Rating: 5

I had the pleasure of volunteering at Irving Cares and left with an amazing perspective of what they do for the community. Everyone who came there for food was so grateful. Irving Cares does an OUTSTANDING job and is crucial to the Irving community. I look forward to volunteering there again in the future!

Gretchen M. D.

Board Member

Rating: 5

The new program established by Irving Cares is focused on those who need assistance becoming empowered to reach self-sufficiency. They coach clients on things like resume writing, job searches, credit and budgeting and more. Their food pantry helps folks who might not otherwise be able to feed their family.
They also host a terrific community event with a dinner and auction to raise funds to continue helping those who need it.

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1

Board Member

Rating: 5

Quite simply, this group does incredible work for the Irving community. They offer a hand up to those in need whether it be groceries from the food pantry, interview & application help for those looking for employment with a livable wage, rental assistance when the unexpected happens - and more. I cannot express in words the care they take with each family who goes to them for help. We have chosen to support this charity because, as stated in their name, they care. They care a great deal. And it makes the Irving community a better place for it. If you’re looking for a non-profit to support with donations of time and/or money, this is a most deserving organization.

Board Member

Rating: 5

I have been volunteering at Irving Cares for over 3 years now and am very proud to work with this organization. Customers are treated with respect and compassion. I have seen people come in looking very stressed and when they leave they look relaxed and hopeful. Irving Cares serves a real need in our community helping people get back on their feet.

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2

Board Member

Rating: 5

While volunteering at Irving Cares, I noticed a woman come in who was visibly upset. She came in and spoke to a case manager for some time. The case manager was very kind and took her time with the conversation. I saw the woman leaving after their visit and she was smiling and obviously relieved.
Irving Cares offers a valuable service to the citizens of Irving who need a little help. I'm very proud to be associated with this wonderful organization.

Donor

Rating: 5

The Irving Cares team provides such an awesome service to our community. I've donated, attended the Great Harvest and volunteered many times and I always come away with thinking "wow, these people do great things here." The best thing I feel is what their slogan says - "Hand up, not a hand out". Irving Cares not only gives their clients help with immediate needs but also tools to help provide for a better future. Additionally when there is a crisis such as a hurricane, they rally and act as a funnel for a lot of the relief efforts in the community. I'm proud to continue to support Irving Cares and the great work they do for our people.

General Member of the Public

Rating: 5

I am the administrative assistant at one of the middle schools here in Irving. I had a parent come into my office last week seeking any and all assistance for her children and herself. I called Julia Black at Irving Cares and Julia not only had groceries and diapers pulled and ready for pick up, she had information gathered for me to give to the mom and had me give the mom her name to offer any additional counsel she could. I am humbled by the generosity of my fellow Irvingites and people like Julia who give of themselves daily. Thank you Irving Cares - you do!

Julia28

Professional with expertise in this field

Rating: 5

I first became involved at Irving Cares as a volunteer in the food pantry. It felt so great to help people in my home town. As I became more familiar with the agency, I learned that Irving Cares is more than a food pantry. They offer help with rent, utilities, employment and other services. The staff and volunteers are knowledgeable and caring. They provide services in an atmosphere of dignity and respect know that it's hard to ask for help.

1 Amanda Star C.

General Member of the Public

Rating: 5

Irving Cares stays very active in the local community. All members are committed to making a difference and care about their work. This non-profit is unique in that they successfully create relationships with businesses and, besides fulfilling their mission, bring the community together.

MrsG

Volunteer

Rating: 5

Irving Cares is both a great volunteer opportunity and community services organization. I feel privileged to have given 4-6 hours per week for six years at this well-run food pantry and social services provider in my city. There are so many volunteers who have worked longer and harder than I, and their dedication is contagious! I have met so many caring people, and I plan to stay at IC as long as I can.
The staff is extremely dedicated to the clients - our neighbors - and show appreciation for me each time I am there. I am totally impressed by the Case Managers who lovingly assist an average of 45-65 clients per day, five days a week, exhibiting patience and professionalism. They refer clients to other organizations in our area for special or additional help. The job-help program and weekly employment seminar is important to our people and managed beautifully. Our CEO and her small administrative staff are friendly, dedicated, and adept at keeping all the parts of the machine functioning expertly. Thank you all for the huge job you do so well and for including me. ~~ S. Gans, Irving resident.

Previous Stories
4

Volunteer

Rating: 5

I've only been acquainted with Irving Cares in my city for five years. I retired and needed a new mission, a re-purposing of my everyday activities. I chose Irving Cares at first because it is local and close to my home, but now I have found a place, new friends, and a worthwhile volunteer activity. Working with the clients who are my fellow citizens is both rewarding and challenging. IC is small enough for me to know almost everyone. I can participate in the procedures from beginning to end. Getting to assist the dedicated staff members and working side by side with fellow volunteers is a joy.

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2 Yolanda C.1

Board Member

Rating: 5

Irving Cares is truly an agency that embraces the community it operates in and provides valuable services to its clients who are in need or facing a short term emergency. The staff does it with compassion and with care to all. This year the agency celebrated it's 60th year serving the residents of Irving, TX and that longevity is further testament to the great work of Irving Cares!

2 Jennifer Witmer Z.

Volunteer

Rating: 5

Healthcare Associates has worked with Irving Care now for 5 years. We host a casino night every year and they are the best to work with. They are so helpful with helping me put this on. They are always there and willing to do whatever is needed to make this night the best night possible and to make it raise the most money for their organization. They always go above and beyond to make things happen. I really appreciate all they do for our community. Glad we connected with them and will always be willing to help Irving Cares.

2

Volunteer

Rating: 5

I have now worked at Irving Cares for 10 plus years. I use the term work rather than just volunteer as it a pleasure to work and to serve those families who need a hand up. It really is like work because I enjoy it and despite not being paid for it, it gives me as much satisfaction as work used to.

3

Volunteer

Rating: 5

Irving Cares provides great service to the community whether it is providing emergency food assistance, employment search guidance, or referral services. I walk out the door after volunteering feeling uplifted, that somehow we are able to help each other. I'm honored to be a part of this organization.

2

General Member of the Public

Rating: 5


To the Staff and Volunteers at Irving Cares:

Moved. Touched. Inspired! Those are the feelings I came away with after a morning spent at Irving Cares this week. I am so amazed by not only the many and varied resources available here, but also by the active participation of your community, businesses and individuals alike, working together to bring a ray of light and hope into the lives of your Irving neighbors who might find themselves in need of a helping hand.

After a quick tour of the facility, I had the privilege of seeing the impressive food bank in action, attending one of the Wednesday Job Search workshops, and sitting in on a case interview. I met some of the wonderful, dedicated people of Irving Cares who make this non profit organization such a growing success, and whose spirit of genuine care, concern, and respect, is positively uplifting.

Irving Cares, thank you for sharing your morning -- and your vision with me. Keep up the good work!

Warm regards,
Susan Shrum

2

Volunteer

Rating: 5

I have been a volunteer for only a few years but it is very fulfilling. They are very caring and work hard to supply for the needs of our clients.

2

Volunteer

Rating: 5

I have been a volunteer in the food pantry since 2008. It was a great organization at that time, and I was honored to be a part of it. Since then, it's gotten even better. Under Teddy Story's careful and thoughtful management, and Kyle Taylor's ability to squeeze water from a stone, (i.e. wrangle and organize many more retail contributors, line up more volunteer groups), it has gained greater efficiency and served hundreds more each year since I started. The staff and office volunteers are hard working and dedicated. Irving Cares IS a Great Nonprofit!

2

Volunteer

Rating: 5

Having worked for several years at Irving Cares I am so happy with the support given to families by filling baskets of food with both fresh and canned meat and fresh and canned vegetables. We also brighten the faces of many children with desserts such as brightly decorated cupcakes and other desserts. Fresh bread and dairy products round out the nutritional food we give. Irving Texas is the community that makes this all possible with volunteers that both live and work in the city. Great Harvest is the yearly fundraiser that helps fund the non-profit with many Irvingites giving generously to make it happen.Teddie Story and her staff make all of this possible with their leadership. Great place to volunteer!

2

Volunteer

Rating: 5

I very much enjoy the time I spend here volunteering. The people are wonderful and very caring.

2

Volunteer

Rating: 5

It has been a pleasure to be a volunteer at Irving Cares for the past 10 years. The staff is
kind and compassionate and treats clients with dignity and respect. I volunteer in the
food pantry and it is deeply satisfying to make sure that those who come will leave
with bags of nutritious food for their families. Several years ago I filled an order for a
homeless man who had immigrated to the United States. He didn't have any place to
cook so the request was for "picnic items" only. I did my best to find canned meats,
fruits and vegetables with flip tops but was dismayed that there was so much more
I wished I could give him. When I handed him the sacks, he looked inside and then up
at me. He said, "This is beautiful food. Today I will eat beautiful food. Thank you." It is
a blessing to meet the people who come to Irving Cares for assistance and a joy to serve them.

2 Mia R.

Volunteer

Rating: 5

I have been a volunteer since 2011. It is very rewarding to serve the people and to work with the great staff. Irving Cares is meeting the needs of families in Irving and helping them in many ways to move forward. I am proud to be a part of this great organization!

2 Rosemary16

Volunteer

Rating: 5

It has been my pleasure to volunteer at Irving Cares for almost three years. I am a case manager and also do intake a few days a week. It is rewarding to be part of this nonprofit which provides the basic needs to so many in the community. It is a very supportive environment with an extremely dedicated staff. All good!!

1

Volunteer

Rating: 4

I have been contributing to Irving Cares for over 15 years because I believe in their mission of helping people in our community and have been impressed with how they carry it out. I started volunteering as an Intake Greeter about 8 years ago and feel that I'm helping to give back to our community. Our clients seem to sincerely appreciate the help we offer which shows them others care and gives them a reason to be thankful and continue their efforts towards improving their lives.

1 Nancy270

Volunteer

Rating: 5

I spent 4 years as a volunteer at Irving Cares. It has been one of the most rewarding experiences of my life. In my role as Case Manager, I was able to interact face to face with our clients. It was enlightening and heartbreaking; courage and strength became a two way street; shared laughter and tears were a common occurrence; mutual respect was given and received. And yes, we also have a great food pantry which often includes fresh fruit and vegetables, a job bank and many resources to help clients get back on their feet. Often, encouragement, a warm smile and a kind word helped ease us to the next step. Thank you Irving Cares for the great work you do.

1 Yolanda C

Board Member

Rating: 5

I have served on the board of Irving Cares for more than 10 years. The agency has an amazing staff that truly cares for its clients, the residents of Irving, TX. Everyone is treated fairly and with dignity. As a board member I can attest to the fact that every dollar donated is handled fiscally conservatively and responsibly. This enables the agency to help more people with continuously decreasing amounts of donations and funding.

Previous Stories
1

Board Member

Rating: 5

I have been honored to serve on the board of Irving Cares for 9 years. The CEO, Teddie Story, and the small yet effective staff at IRving Cares are doing yeoman's work serving the community. The organization is run professionally and efficiently, but the clients always receive a dignified and personal touch relative to their specific and unique needs from the staff and volunteers. Irving Cares truly makes a positive impact to the residents of Irving, TX who need a lifeline or some temporary assistance.

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1

Volunteer

Rating: 5

Irving Cares employees and volunteers go above and beyond for their community. They may not always be able to help everyone in the way they've asked, but they are on mission to give a hand up to provide help in any way that they possibly can for those facing crisis in Irving. I love the heart of this agency!

Previous Stories
3

Board Member

Rating: 5

Irving Cares continues to provide nutritious food and helpful services with compassion and dignity for Irving residents facing crisis. They truly are a lifeline for the working poor, and have been for over 50 years. I am proud to work with the wonderful staff and volunteers.

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1

Board Member

Rating: 5

I have served on the board of this agency for 4 years. Each year I see how Irving Cares continues to improve by consistently helping clients, being fiscally responsible, and maintaining a solid reputation for the City of Irving and the people they serve. This organization is well respected and plays a vital role in the lives of Irving's citizens. How the client feels when they leave Irving Cares is 100 times different from when they first walked in - that's what a hand up does for someone who needs it.

2

General Member of the Public

Rating: 1

Sorry to see so many excellent reviews when I had such a lousy experience with this place. I was in the Irving hospital, missed a few weeks of work at my Irving-based job, and needed help paying bills for the Irving house that I rent. Just for one month. It didn't matter that I've lived in Irving all my life (over 50 years). It didn't matter than my family has been here since the 1940s. They refused to help me because I don't have a lease.
Helping Irving residents in need? I don't think so. I won't ask them for help again and I certainly won't be recommending them to anyone else.