Fantastic non-profit whose mission aligns with my own personal values and goals. Thank you so much for doing what you do!
This organization is not only helping my friends who are Senior Citizens, Veterans, or both-- now they are going to be driving their initiatives toward the immigrants and refugees in this Great State of Maine! This is incredibly exciting and I really hope that more Mainers recognize the opportunity presented by Information Technology Exchange.
I'm a founder of this organization and worked very hard to help thousands of Maine residents access to technology. I would encourage everyone to utilize this program and take advantage of the computer literacy training videos.
ITE helped me get a couple of computers at a reasonable rate that worked great for my children going through school they did everything they needed them to do and more!
Excellent customer service and fantastic equipment. I've had my gaming machine they built me for years and it's still going strong.
Incredible team! Our clients love us. ITE works for the customer, always doing what's right not what's profitable.
Someone I know walked in there with a $600 Samsung notebook/tab 12.2 that wasn't charging. They sold her a phone charger for this powerful tablet and when it didn't work, told her the computer was junk and would she like to leave it with them and they would credit the $10 they overcharged her, in my opinion, for the charger and would get her a Kindle for $100. They never looked at the notebook or gave it to their repairman for a look over. She sent the notebook to me. I'm in SC and within a day determined it needed a new rapid charger that would work with that particular notebook. If they knew anything about notebooks and tablets, they would know they draw more amps and a simple phone charger and cord, just won't work. They could have at least let the repair person look at it. I wouldn't take a broken child's toy there for new batteries. What amazes me the most is that they offered to recycle it for her! Good scam you got going there. This can be posted in other places like the BBB. Very unprofessional! VERY. Watch out if they tell you it's internally shot. Get a second opinion!
Hello, Ida_2! First, thank you for taking the time to find us on GreatNonprofits. I am so glad that the customer now has a working tablet. Our goal is for everyone, of any age, to have the tools they need to accomplish their tasks- at affordable prices. I would like to address your review and your concerns. I do remember this tablet clearly, as well as the issues. We do our diagnostics out front, with the customer, so they are comfortable with decisions and suggestions. The tablet was looked at by two technicians. After attempting factory resets and data cache clears the tablet was still not turning on. We then moved to examining the charger and the port. When it was plugged in with a powerful charger, the charging light indicated it worked. While we didn't have any of the cables in stock, we ordered one (the $10 cable you referenced). When this choice was made, we let the customer know that there was a chance the cable would not work because of the visible damage within the charging port. Alas, when the cable did arrive, the screen lit up, flickered, and then showed an error screen that signified not only a charging problem, but a graphics problem. We upfront offered to refund the cable and, in addition to that, take a look at the tablet. We also, upfront, let her know that to open up a tablet and check the hardware would be a high cost- higher than the cost of a replacement tablet, Kindle, or iPad 2 (especially if the investigation turned up nothing "good"). This is when the customer decided to go home and send it to a relative with experience in the field. I am sorry that you think we overcharged for the cable and attempted to take advantage. That is not, ever, in how we do things. We will take your review and apply it to our work so that (in the future) no one feels this way when they leave.
What a great program for helping low-income individuals and other Non-Profits! And it has that small town feel helping with educating around "what you need to know about your technology". Great group of people.
I worked for a Non-Profit that needed a Network tech to make all of our technology(computers, printers, scanners, etc.) to work together because we didn't have the expertise. ITE worked with us to accomplish what we needed and showed us how to maintain what we were using at a reasonable price.
friendly staff, fast to average turnaround for repairs, good quality refurbished computers and parts.
They go above and beyond to help. The experiences I've had with amazing non-profit organization has been nothing short of extraordinary.
To be a part of such an inspiring and pivotal project is beyond rewarding. ITE is able to deliver 21st century tools to those who are at a disadvantage from the ever-growing digital divide. The efforts made by the folks at ITE are fantastic- from the idea to the implementation.
I was able to purchase a desktop pc for only $50 due to my financial situation 10 years ago. I needed the computer to help me get through college. This company made the computer just what I would need to do just that. They are an excellent resource for the Maine community!
I went to ite with a problem with my computer. The gentleman that helped me by walking me through the problem right then and there and explained how to avoid this issue again. When I asked how much the charge was, I kindly said that I could donate to any of the causes they were supporting for as much or as little as I'd like. It was so nice to know that they are servicing the public just to benefit others that they are sponsoring.
We support this cause by purchasing equipment for our business from them. The equipment is first rate, the prices are awesome, and knowing that part of what we pay goes towards helping others makes the deal just that much sweeter
The folks at ITE are totally dedicated to their mission and clients. They truly want to help people get access to technology and the knowledge to use them. Just to quantify my support for this organization, for the first 2 years of my retirement I have worked with the ITE team in Belfast 3 days a week on process improvemen and education programs. I live 120 miles away and stay 2 nights a week in a hotel. I would have not invested that much of my time if the team and mission was not dedicated to helping people.
Please support ITE and their programs. Marty Duggan
i am a single dad and i am self employed. i needed a computer but didnt have any money to buy one. pcs for maine raised people to sponsor me and was able to help me pay for my computer. i needed this computer to help run my business. thank you pcs for maine.
I owned an older ibook laptop that i no longer used. I brought it to ITE to see how I could recycle it responsibly. They pointed out to me that I could donate my computer to a family in need that they were sponsoring. I was so happy that I could take something I no longer needed and donate it to people that could actually use it. ITE kindly wrote me a letter after the transaction was done and told me more about the family that I was able to help. It was so nice to know exactly who my computer was going to and made me feel like I was able to make a difference. I love what ITE is doing to connect the community with each other.