In four decades, I have not been able to receive a single referral of any use. Referrals that they provide, even for emergency services, tend to be outdated or incorrect. The company, which used to be called Infoline, but is now 211, is run by a couple of women, whose annual salaries are nearly a quarter and a fifth of a million dollars, and whose attitudes are condescending at best. To their credit, their new website removed the wallpaper photo of their staff apparently laughing and dancing. But this is a "charity" that sucks roughly $9 million per year from credulous taxpayers, as dolled out by the County Board of Supervisors.