We adopted our last two dogs from this shelter. The staff was very friendly and helpful. They also gave us information on free dog training classes.
I took my cat here, and a rescued cat because they are cheap and location is convenient. I was not happy with the treatment my cat and I received in January.
And I am more upset because I brought a rescued cat to be neutered, from a friend. When I saw the cat, I thought he looked sick, and thought Humane Soc. may not neuter him if he's sick. They not only neutered him, as he tested positive for feline leukemia, they also vaccinated him, after I told the vet tech who came to me in the waiting room to ask if I wanted him tested and vaccinated, not to vaccinate him if he is sick. The woman at front desk was frazzled or acting strange because I wanted to ask questions before I had him seen/treated. She should have asked me those questions.
The cat got worse after this visit. When I addressed both the doctor and the director about them vaccinating him, they said it's policy. I emailed after about same thing twice , and got no replies.
They are high volume and do not give pets and people attentive care.
In October 2012, I submitted an application to adopt a dog. I followed the instructions, gave them all information that they asked for and dutifully faxed it over to them.
When a week passed and no word, I called, and was told that the person handling applications is "very" busy and will get back to me. I left my name and number. She never responded. So I called again. Same story. Left my name and number and explained that this is the second time I am calling. No one ever got back to me. The organization may be humane to animals but they are certainly unprofessional, arrogant and irresponsible towards humans.
Review from CharityNavigator
They made me wait over half an hour for each of my rabbits when I had them spayed. When I spoke to the doctor about whether the pain meds were included in the cost of the spay at the initial check-up I was told yes and when I picked up my first rabbit from getting spayed I got told that it was extra. When I brought my last rabbit in to be spayed, which all of the procedures were paid in full before the date of service, they tried to tell me that I owed money because the procedure is $115, not $100. That afternoon when I went to get my youngest, I was told that the vet needed to move my bunny's intestines to spay her because her uterus was underdeveloped. I had told the vet when he scheduled her spaying she would only be 19 weeks old by the day of the surgery. Then when I tried to actually get her so I can leave it took a very long time. When I asked where she was, I was told first, that they were "looking for her", then I was given the excuse that pick-up for surgery is always busy and takes a few minutes. I waited over twenty minutes. Finally, when I got home I found there was bandaging around my rabbit's back leg. When I called them, they essentially told me, oops, they must have forgotten to remove that when the catheter was removed, if there is no infection she's fine. I had to cut the bandaging out of her fur because it was so stuck to her that not even water was loosening it! My rabbit will not let me touch her now because I hurt her and restrained her trying to get the bandaging off!
Review from CharityNavigator