I took my 8 month old male cat to get neutered and micro chipped. Upon picking him up, he was SOAKED in urine and had been in his carrier for hours instead of a clinic kennel. He was shoved roughly into my arms (despite just having had surgery) and nothing was explained, I just received a packet of paperwork. Later, I called on 3 different occasions to access his microchip info. Every time I went on the website, it said his chip # was registered, but not to my email. The same guy (I swear) answered the phone at least 2 of my 3+ calls, and didn't take down any information at all. They didn't get any contact info and didn't even bother getting my cats name! Every time I called back (over a period of a month) they claimed some new issue, even insinuated it was my fault, or the company's fault. So I called the chip company today, gave them the chip # and lo-and-behold, guess who didn't add my email! I'm so frustrated and fed up, HATS was completely unapologetic about the treatment of my cat and the microchip process, it was unreal. I worked at a vet for over a year and a half, and these people DO NOT care about your pet, nor are they experienced enough to safely care for them. I'm happy the microchip company helped me sort things out, were friendly and helpful. Also upset because I've worked hard to get my animals comfortable being in a carrier/going to the vet, and they've completely ruined that training and traumatized my cat. VERY UNPROFESSIONAL. I've heard horror stories from a coworker who worked there previously, and in a mature display of professionalism they blocked her on all social media. DON'T BRING YOUR PET HERE FROM MEDICAL TREATMENT.
(Note: I am by no means discouraging adoption of their animals. No matter how poorly trained, careless and rude the staff is, that doesn't mean the animals there don't deserve kind and loving homes. I implore you, as a former veterinary assistant, animal lover and multi-pet mom, please don't seek medical attention here, but if you're looking for a new companion, adopt!)
There are so many worthwhile charities to support and my husband and I are just now reaching the point where we have expendable income and can give back a little. To be certain our hard earned dollars went for programs versus operational costs, we did quite a bit of research. After two months, we narrowed it down to two charitable organizations - one being H.A.T.S.
We scheduled a meeting with Jill and were made to feel very comfortable. We had a lot of questions about transparency and how funds are used. Jill not only answered all of our questions, but directed us to research GuideStar reports and talk with staff. She even gave us a tour of the shelter!
After we made the donation, Jill called us personally to say thank you and to ask if we would like to receive the HATS newsletter and additional correspondence. We really appreciated the personal touch and since have become volunteers for the organization. We continue to contribute as we can and recommend the organization to anyone wishing to support an organization that extends their customer service beyond the physical doors of their facility. They do great work!
We adopted our both our cat and our dog from the Humane Animal Treatment Society. We had searched and visited many animal welfare facilities prior to traveling from Traverse City to Mt. Pleasant to visit HATS. We walked in to a very clean environment with friendly and knowledgeable employees. The employees answered all of our questions about Max and really worked with us to ensure that this was a good fit for our family. We hadn't planned on adopting Bella too, but my husband fell in love with her. The staff helped us introduce the two and even gave helpful hints on how to handle the first few weeks in our home. They went above and beyond to make sure we were comfortable with our decisions and that the animals would be a part of a healthy and happy home. Since then, we have received kind notes and even taken Max back for a visit. The staff remembered him fondly and he appeared to remember these wonderful people who had given him a second chance at life too. We would (and do!) highly recommend HATS.
Review from Guidestar