I was a patient at one of HBCS' clients (Newton-Wellesley Hospital aka NWH) in March 2009. I went to the ER one Saturday afternoon with a kidney stone. Because it appeared as only 4 mm wide, the hospital told me to go home, but return if I felt bad again. Within 36 hours the stone was 6 mm wide and wedged in my left urethra. I developed a fever and infection that required a cystoscopy. The hospital charged me $50 for the first ER and then another $250 for the inpatient visit. I refused to pay the $50 because I had to wait in line on a first-come/first-served basis. All calls to NWH's billing department automatically go to HBCS. The staff at HBCS are high-pressured, intransigent, and patronizing/matronizing. Several threatened to send my account to a collection agency (as if HBCS weren't a collection agency). Through Guidestar I discovered just how two-faced the section 501 legislation is. How is it that the State of Delaware provides tax-exempt funding for HBCS? How is it that an officer of one of its clients gets $30,000 annually to be on the board of directors? I have written a brief document that I'm sending not only to a staff-person at NWH describing HBCS' rude and intransigent behavior, but also to one of the supervisors at HBCS. One might think I'm making a $50 molehill into a mountain; however, I believe I have scratched the surface of a larger problem. I briefly reviewed recent form 990s. I have worked in clinical and financial hospital systems most of my professional life. I even worked at Partners Healthcare (parent of NWH).