So I had unfortunate luck to be hired and assigned to 'Team B" as Insurance Representative. Had 1 week training class of overview of insurance and BRIEF overview of their system. After sitting with someone for a couple days - thrown out on floor and expected to produce maximum quantity of accounts. The manager is clueless emailing an account spreadsheet someone else had already worked! Plus passwords are shared for multiple accounts with multiple people - Isn't that a HIPAA violation??????? People who work here are absolutely miserable and nasty. Don't waste your time with this agency - as customer or employee!
I was a patient at one of HBCS' clients (Newton-Wellesley Hospital aka NWH) in March 2009. I went to the ER one Saturday afternoon with a kidney stone. Because it appeared as only 4 mm wide, the hospital told me to go home, but return if I felt bad again. Within 36 hours the stone was 6 mm wide and wedged in my left urethra. I developed a fever and infection that required a cystoscopy. The hospital charged me $50 for the first ER and then another $250 for the inpatient visit. I refused to pay the $50 because I had to wait in line on a first-come/first-served basis. All calls to NWH's billing department automatically go to HBCS. The staff at HBCS are high-pressured, intransigent, and patronizing/matronizing. Several threatened to send my account to a collection agency (as if HBCS weren't a collection agency). Through Guidestar I discovered just how two-faced the section 501 legislation is. How is it that the State of Delaware provides tax-exempt funding for HBCS? How is it that an officer of one of its clients gets $30,000 annually to be on the board of directors? I have written a brief document that I'm sending not only to a staff-person at NWH describing HBCS' rude and intransigent behavior, but also to one of the supervisors at HBCS. One might think I'm making a $50 molehill into a mountain; however, I believe I have scratched the surface of a larger problem. I briefly reviewed recent form 990s. I have worked in clinical and financial hospital systems most of my professional life. I even worked at Partners Healthcare (parent of NWH).