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2016 Top-Rated Nonprofit

Hospice by the Bay

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Nonprofit Overview

Causes: Health, Home Health Care, Hospices, Human Services

Mission: Our mission is to be the Bay Area's non-profit, home health care provider, of choice, providing expert care for all seriously and terminally ill adults, children and teens who need us, while providing support and education for their families and caregivers. Our committment to community service also includes grief support for all ages, and education on end-of-life care, advance care planning and coping with grief and loss.

Results: Charitable gifts have supported programs that enhance the quality of life for our patients, their families and the communities we serve. For example, we use charitable funds to meet the additional needs of terminally ill patients that are not covered by Medicare or Medi-Cal. We also host an annual, youth grief support weekend, Camp Erin Oakland/Bay Area. Offered free to ages 6-17 who are grieving the loss of a loved one. Camp provides a healing environment that mixes theapeutic activities and traditional camp fun.

Target demographics: seriously and terminally ill patients eligible for hospice care, their families and the communities we serve.

Direct beneficiaries per year: More than 2000 patients, plus their family members, and offered education and information to the community.

Geographic areas served: Marin, San Francisco, N. San Mateo, Sonoma and S. Napa counties

Programs: A Bay Area, non-profit, home health care provider, Hospice by the Bay cares for seriously and terminally ill adults, children and teens, while providing support and education for their families and caregivers. Our expert clinical teams bring care to hospice patients in the comfort of their homes in Marin, San Francisco, N. San Mateo, Sonoma and S. Napa counties. Our professional grief counselors offer individual and group counseling to our hospice families and community members of all ages. Community education on end-of-life, advance care planning, and grief support is available to groups and individuals. No one who needs hospice care is turned away, regardless of insurance or ability to pay. Charitable funds support terminally ill patients in need. To support Bay Area patients and families too often underserved by hospice care, we provide care in Spanish and Chinese. We have also served the needs of the LGBTQ community since the 1970s.

Community Stories

74 Stories from Volunteers, Donors & Supporters

Donor

Rating: 5

I choose to support Hospice by the Bay because I have had many friends who have been helped by their compassionate services. After I lost my father, even though he was on hospice care in another part of the country, I was able to receive grief support from Hospice by the Bay as a community member. All of the staff that I have had contact with have been warm and helpful. Our community is fortunate to have these services available from a nonprofit that truly cares!

Volunteer

Rating: 5

Hospice is a place where living angels help people every day of the year! It is hard to know anyone who has not been touched personally by the services of Hospice. If it wasn't your family member, it probably was a friend, a co-worker, a friend of a friend who received their services at the most needy time in ones life.

After my mom was helped by Hospice in her last days, I vowed to volunteer to help this organization help others. Hospice not only made my mom as comfortable as possible but gave our family members guidance as to how to comfort her, counseled us, and helped us arrange services. It is now 10 years later and I am still volunteering.

Professional with expertise in this field

Rating: 5

What an amazing organization filled with people who truly care and utilize their resources to ensure every comfort for their patients.

Professional with expertise in this field

Rating: 5

I had been working for this organization since 2009. I find good team work and supportive staff and managers always.

Volunteer

Rating: 5

I have volunteered at Hospice by the Bay for over 10 years. I do this because I believe so strongly in their mission which is to help people at the end of their lives live as best they can while also providing family and caregivers with the support they need as they go through this journey. It has been a joy to work with them. No matter how small my participation has been, I am always overwhelmed by the staff's appreciation and kindness. Their culture of caring and kindness is evident in how they treat everyone associated with their organization -- patients, families, staff and volunteers. Working with Hospice has enriched my life.

Volunteer

Rating: 5

I began volunteering with Hospice a year ago. I got involved because my father had received hospice care when he was dying and it made an immeasurable difference in the end of his life and in the support that my mother and our family received. I knew when I had time I'd like to be able to do that for someone else and their family. What surprised me about Hospice by the Bay was the professionalism with which they treat their volunteers and the respect they convey for their patients and their families. The extensive training emphasized the legal, practical, and emotional requirements for being a hospice volunteer. While every patient experience is different and can be difficult, I feel the training, both initial and ongoing, has prepared me. If I ever have any questions, the administration has been immediately responsive. While the work is not for everyone, if you feel that you would like to make a vital impact in someone's life, Hospice by the Bay could not be a better organization to volunteer with.

Volunteer

Rating: 5

My main job as a volunteer is testing, repairing, and making sure electronic donations are in good working order before being put on sale at the Novato thrift store. I am surrounded by friendly, caring, humorous fellow volunteers and store management. I always feel supported and,of the many volunteer jobs I do,it is by far my favorite.
Our customers appreciate the great cause and service Hospice by the bay provides. They donate high quality merchandise and in turn get to select from a wide array of unique and unusual treasures.

It is a great place to shop and an even better place to spend a few hours each week volunteering.

Volunteer

Rating: 5

Hospice by the bay is an incredible organization. Not just in how they care for patients (which is top notch) or in their integrity (which I've witnessed in everything they do), but also in how they run their volunteer organization. As a multi-year volunteer, I feel appreciated, cared for, well prepared and supported.

1

Volunteer

Rating: 5

I have found it deeply gratifying to have been a Patient Care Volunteer with this organization since 1987. At that time I thought my preparation for the role was thorough; and since then, regular in-service trainings have ensured that my knowledge and skills are up-to-date. Not only have there been advances in end-of-life care, but options available to Volunteers have expanded.
It has been a privilege to be affiliated with HBTB, as a recognized and respected member of the team. From gratitude expressed by families and sometimes patients, themselves, I know that I am appreciated. My life has been immeasurably enriched.

Volunteer

Rating: 5

The most fundamentally life-changing aspect of becoming a patient-care volunteer of HBTB was the ability to foster a deep connection to the present. Only when one is truly present with a patient can we recognize and appreciate all of life's gifts. It's such an honor and privilege to work with both the HBTB staff and patients.

Volunteer

Rating: 5

Organized, attentive and very responsive to needs of patients and their caregivers.

Volunteer

Rating: 5

Just being trained as a volunteer was a moving experience at HBTB. The level of commitment, thoughtfulness, and compassion were through the roof. And it's continued like that. I feel so taken care of even as I get the opportunities to care for others. I believe hospice is a great concept, and HBTB is a great example of that concept in action.

1

Professional with expertise in this field

Rating: 5

A wonderful organization! The staff are incredible and well supported by management. They are professional, dedicated and described as angels. I have never worked for an organization that cares some much about the happiness of their employees. In addition, the friends and families of the patients we serve are so appreciated, it feels so rewarding going to work every day. I feel fortunate to work fro Hospice by the Bay.

Volunteer

Rating: 5

The staff are professional, skilled and empathic to patients, families and all those with whom they have contact.

Volunteer

Rating: 5

I am very impressed with how caring and committed the staff is to providing exceptional end of life care for the patients and support for the family members. I constantly hear the patients and their family caregivers say how grateful they are for this service.

Volunteer

Rating: 5

Started volunteering at Hospice in their Sonoma Auxiliary over 15 years ago.......each year has been both a joyful experience in working with staff as well as our fellow volunteers. Our volunteer effort is one of service to patients, their families and the community. We all look forward to each activity, its planning and execution aimed for the benefit of patients and their families served by Hospice of the Bay. If you would like to volunteer and contribute to your community, please choose Hospice by the Bay.....you will love it and feel rewarded.

1 Kenn gavel4good

Client Served

Rating: 5

Thank you - your good thoughts are welcome and comforting. My mom was 94, so this was not completely unexpected, and my brother and I were actually able to be with her at the end. She had the support and comfort of hospice care and they did a wonderful job of keeping her comfortable. Fortunately for us, my parents had prepared health directives and my father had done a wonderful job of getting things all arranged, so basically my brother and I just had to follow the instructions. It certainly inspired me to do the same for my children. So, now I feel even more attachment to Hospice by the Bay and the wonderful support you all are in times of need.

Professional with expertise in this field

Rating: 5

Best place to work. Great Teamwork and Core Values

Volunteer

Rating: 5

I became friends with someone who started on the hospice floor at Laguna Honda Hospital's hospice floor (where I was a volunteer) and "graduated" to an SRO room of his own near the Tenderloin. I visited him weekly to see how he was doing on his own, and he always spoke highly of the support the Hospice By The Bay nurses provided him. After a few months he started to decline significantly, and his frailty made his accommodations difficult and even dangerous. The hospice team worked quickly to get him transferred to Coming Home Hospice, where he was able to thrive until further decline led to his passing. The care and concern offered to him by Hospice By The Bay made his waning days as safe and pain-free as they could be. Such a difference this special kind of care made for him!

Client Served

Rating: 5

We were well served a couple of weeks ago by Jackie, the intake nurse assigned to my dad. As she interviewed us (my dad the patient, my mom, and me) about my dad's needs, she realized that my dad would no longer qualify at the time for hospice care - a gap in medical records provided to her, which would have noted a recent decision to pursue chemotherapy, contributed to the disconnect.
Nevertheless, she continued to interview and take in our information and background (for a probable future re-admission). and then stayed to orient my mom on home care for my dad - home environment assessment, setting up meds regimen, and setup and validation with my mom on use of feeding tube for my dad. We're thankful that she put my mom's mind at ease to care for my dad.