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Hope Foundation Of Indian River County Inc

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  • EIN 26-0233145
  • (203) 637-3060
  • 5070 Highway A1a Ste 205 Vero Beach FL 32963 USA

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1 Story from Volunteers, Donors & Supporters

General Member of the Public

Rating: 1

My wife had already spent nearly $800 in the prior year at Dasie Hope's Wabasso, FL store when she purchased another item for $105., paying with a bank debit card. She completed the sale on Feb.3, 2014 from the store's apparent manager & an older, grey haired male helper. She explained that she'd have her husband, me, pick it up in the next few days, so the store was to place a SOLD sign on the chair. When I arrived to pick it up, wife hadn't actually stated to me that she'd already paid, the same woman manager said I must pay first before they could load it into my vehicle. There was no SOLD sign on the chair and another customer was looking it over when I walked into the door. I did as told and paid, unknowingly again for the same chair, another $105. Later that same day, Feb.6th, I was paying bills online at home when I noticed my debit card had two pending charges of $105. on 2/6/2014 each about to be paid to the Dasie Hope store! I called the store & spoke with the manager woman again and explained, however she insisted it was due to their supposed Comcast web-phone line problems. Further, she refused to answer why she'd told me to pay for a chair again since she'd sold it earlier to my wife who was a regular customer she'd spoken with repeatedly, or why hadn't the chair had the SOLD sign on it when I arrived unannounced to pick it up. Finally, she hung up on me after I explained that I'd contacted my bank and they would be contacting her to collect the two extra payments. The bank, Wells Fargo, has temporarily refunded the money to my account pending their collection process with Dasie Hope Charities. Not much of a recommendation for the management practices of this operation.