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2010 Top-Rated Nonprofit

Herobox, Inc.

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Nonprofit Overview

Causes: Military & Veterans Organizations, Veterans

Mission: HeroBox is a 501(c)(3) non-profit organization that provides custom support to American soldiers. Our mission is to create and manage sponsorships between deployed American soldiers and generous individuals/organizations.

Community Stories

41 Stories from Volunteers, Donors & Supporters

Tara Q.

Donor

Rating: 5

I recently started working with HeroBox and they have a mission to provide great support for deployed service members and are continuing to expand opportunities to assist Veterans who are in need. Custom care packages and letters of gratitude sent to deployed service members is still the main focus. With the help of The Home Depot Foundation, 2016 was closed out with a shipment of 2,000 care packages to deployed heroes.

6

Volunteer

Rating: 5

I was able to get an inside glimpse of this non-profit at a volunteer event. The work they are doing for not only current service members, but veterans is amazing. HeroBox is currently vamping up their program geared towards homeless veterans. They will be providing care packages to recently homed, former homeless, veterans. What an amazing idea! They were preparing boxes full of towels, pillows, kitchenware and more.

23

Donor

Rating: 1

Recently became aware of Herobox INC. Sounded like a very worthy cause for my fellow servicemen and women. I made three donations included a stamped, self addressed, envelope and asked for a response if anyone received a Herobox.
It has been nearly 4 months and no responses recieved.

15

Volunteer

Rating: 4

My company sponsored a troop last year as a Christmas social event/opportunity to give back to our troops overseas. I was able to contact our troop representative on many occasions and he was even able to send some photos after a while. We received great feedback and intend on sponsoring another troop again this year!

http://www.guidestar.org/organizations/26-3985630/herobox.aspx

22

Donor

Rating: 2

I agree with previous comment. I just sent a check for their Christmas campaign and decided to check them out, thinking I might like to join and adopt a service member. After observing these comments and realizing most were written in 2010, I'm curious as to why there aren't more recent ones. Also, they don't seem to be listed at all on Charity Watch or Charity Navigator. I love to help those in need, especially our military personnel, but hate being scammed. So please, say something to reassure us. My heart wants to believe in you, but my gut says be careful.

17

General Member of the Public

Rating: 1

No one has written any reviews since 2010? What does that mean?

Review from Guidestar

52 Kathy150

General Member of the Public

Rating: 2

Contributor alert: 29% of their expenses is fund raising and 14% is administrative costs. So if you give $100, $43 goes to them.

Comments ( 2 )

profile

herobox 04/24/2014

Thank you for your feedback Kathy. HeroBox is not a volunteer only effort that supports a few service members. We’re a national organization that supports tens of thousands of heroes each year. This level of impact requires a certain amount of fundraising and administrative overhead that enables us to continue supporting our heroes. Thank you for supporting the troops.

profile

herobox 04/24/2014

Thank you for your feedback. HeroBox is not a volunteer only effort that supports a few service members. We’re a national organization that supports tens of thousands of heroes each year. This type of impact requires a certain level of fundraising and administrative overhead that enables us to continue supporting our heroes.

16

Volunteer

Rating: 5

I just signed up to send packages to a deployed military person. I sent him an email to ask more specifics of things he wanted. Not knowing if I would hear back or not. I got a response within 30 minutes. I'm very excited to send him a package with the items he wants!

14 lockerbie

Volunteer

Rating: 5

Being involved with HeroBox.org has been one of the most rewarding experiences to date. I have been paired with 3 different Heroes and each experience has been unique and rewarding. What was supposed to have been me sending out a care package monthly, based on their needs/wants, has evolved into friendships and "pen pals", if you will. I was lucky enough to hear from each of my heroes on a regular basis, whether it be through letters, emails or instant messaging. Knowing first hand the difference I have been able to make while they were deployed is a feeling that you just can't put into words. Of course, i will need to find a way as I will be meeting one of my heroes in person later this year. Thank you HeroBox for affording me this opportunity to help those who give so much of themselves to a nation that will never fully understand exactly what these selfless men and women go through to keep us safe!

13

Volunteer

Rating: 5

I was looking for a non profit to help where I could do the most good. Hero Box caught my attention, especially since I have family in the military that was serving overseas at the time. They paired me with a very nice soldier and some of my co-workers and I got together and filled the boxes for him. He did email me and expressed his appreciation for what he received. I was happy that we could send him a little bit of home. This is a great cause!!!

Review from Guidestar

8

General Member of the Public

Rating: 5

I was a general member of the public as well. I heard about Herobox in the news following the MLB AllStar game. I liked sending the package each month. I didn't get a response from the soldier, but like the others who have reviewed the organization, its not about me, its about them.

4

General Member of the Public

Rating: 3

I tried several ways to verify the mailing label was filled out correct, but couldn't get verification. I went to the post office, the local recruiting office & a mother that has a son over seas. The copy that is with the instructions on the web site is outdated. I would love to be able to support a soldier through this orginazation, but had no way of knowing that the packages were getting to the soldier or sitting in a post office warehouse somewhere.

4 wemustbecrazy

Volunteer

Rating: 4

I met Ryan and his family shortly after he started Hero Box. What I admire about Ryan was his effort and determination to make this non-profit a go. We are a military family and have several loved ones deployed. My son, who just came home from Afganastan, said that the second hardest thing about depoyment was being away from the "everyday things of life". That, "Do the folks back home no what they give up for us"? Hero Box brings a little of that back to them. Thank you Hero Box!

2

Donor

Rating: 5

I'm a Property Manager as well as in the Coast Guard Auxilliary. I came upon your web site when I was looking to help our soldiers overseas in the war and I was absolutely floored to see the hands on work being done and the care boxes that were being sent to each soldier and the expressions on their face when they saw the herobox convinced me that this was the place I wanted to work with to get some goodies to the troops! It was so easy and great to get it done online and also the website shows everyone helping out and the soldiers getting the packages, especially around the holidays really moved me. They also have t-shirts and wrist bands which I also purchased and everytime I wear the shirt it immediately has people coming up and asking me about it and I tell them what a wonderful charity this is. My thanks to you for all your help to our men and women braving it overseas! Sincerely, Laura McCabe

1

Volunteer

Rating: 5

I just read through several of the posts and the common wish for improvement is communication with the soldier. I agree this would be the ultimate - to know that the package sent appreciated and was filled with the things needed and wanted by them. However, I imagine they have other things on their minds and so I try to remember that I am doing this for them - it is not for me, even through communication with them would be great! I believe that whatever I send will be welcomed and will used by some soldier who needs it. I cannot imagine what it is like for them. I thank them for their sacrifice.

3

General Member of the Public

Rating: 5

I found out about HeroBox while watching the MLB All Star game. When former US President Jimmy Carter explained what Ryan Housley was doing for our deployed soldiers, I was moved. What a wonderful way to show our soldiers that we care and make their deployment a little better. The HeroBox website was very helpful in giving me instructions and answering my questions. I would like to thank Jennifer from the HeroBox office for getting back to me so quickly when I emailed her with some questions. I have sent out 5 boxes so far. The last one just an extra Easter box with enough jelly beans and "Peeps" for all 18 guys in Rob's security detail on his base in Tikrit, Iraq. Some of the guys get very little from home and love to get packages. I have been fortunate that I have been in contact with Rob a great deal. I had to guess what to send early,but now I think I know exactly what to send. He is a great kid who shares with his buddies alot. I absolutely love helping him out.

1

Volunteer

Rating: 5

I became a member of HeroBox for many reasons, the most important of which was to teach my kids that it is important to give back. I don't know any soldiers personally so I thought HeroBox would be a good way to thank the soldiers for everything that they do. My kids have become very involved and enjoy picking out items and packing them up. They have learned a lot about the spirit of giving and how important it is to care for others. HeroBox is very simple to use and if you happen to have any questions they are answered almost immediately.I have enjoyed my time with HeroBox immensely. I wish I coould do more!

1

Donor

Rating: 5

I got to personally be involved with Herobox when my kids lived in Tyrone Ga. they volunteered and when i was visiting I helped out too. The people that run it are fantastic people. I adopted a soldier and we became friends on facebook, we still stay in touch she is now back in Texas at Fort Hood, So now I have a guy soldier, and He is very shy, doesn't share much but, I know he is probably really deserving of my support. Ryan the founder of this org. is a very thoughtful family man who has a beautiful wife and 2 handsome boys, they are a family like anyone else. My husband and I enjoyed knowing them. I live in Texas and cannot go visit, but they have my total support.

1

Volunteer

Rating: 5

Herobox is amazing organization. They are truly committed to support the troops overseas. The entire orgnaizational support team is very passionate and devoted to thier cuase. This is a great orgnaization, thansk you for everything you do.

1

Former staff

Rating: 5

Herobox is a very special organization. What it has been able to accomplish is truly amazing and at the hand of God. The staff of Herobox is much much smaller than anyone realizes, so anything that we did took a lot of time and energy! Troop support is near and dear to my heart as my husband was deployed to Iraq in 2004 and 2006 for a total of 27 months. The service members expect nothing, but really appreciate being thought of and cared for by the civilians back home. The simplicity of actually recieving a service member of your own is fantastic. Once you decide to commit and sign up, you get that service members name and contact info immediately. So if you do have any specific questions about what to send...you can just ASK! :) The program allows you to be a part of that service members life and bring them into your family. While out in Georgia attending events to spread the word about Herobox, we met quite a few veterans. Most of them said the same thing. They all said how nice it is that we, the people are supporting the troops, and how they wish they had the same treatment in the 60's and 70's. Herobox makes it so easy for anyone to show they care about and appreciate what our American service members are doing. It's just a very cool program and I have a lot of love for it and it's current staff! Keep it up Herobox!!

8

Volunteer

Rating: 4

I have really enjoyed sending Heroboxes to the soldiers and I know this is something that they really need not just the items themselves, but the thought that someone is thinking of them and appreciates what they do. I would also like to get more information on the HEROS on the front end, because they often do not have then time to ever respond. On the sign up for HEROS, could you have them give more information. Try a checklist with questions and ideas...things like sizes, interests such as what type of books or DVD's they want, ask them to be specific.

1

Client Served

Rating: 1

I made a simple request for help spreading the (mission) word about Herobox. All I have recieved is your (junk) emails.

8

Donor

Rating: 5

I figure if these men and women are doing something I do not have the guts to do, then I can at least send them some comforts from home that they more than deserve! I have had an incredible experience with Herobox. I received my soldier within minutes of registering. I sent a question a few weeks later and was responded to very quickly. I recommend the organization to everyone I know. What a rewarding experience!

7

Volunteer

Rating: 3

I enjoyed shopping for my hero. It would be helpful when assigning hero's if personal information was also given such as size and intersts. I have sent boxes with no response from my recipient and I am running out of ideas.

6

Volunteer

Rating: 4

I enjoyed buying and fixing the boxes for my HERO. It made me feel good. I did not hear from MY HERO so I don't know how he felt. I also asked for another HERO and did not get one. I was asked to help at an event but it was at night an I don't drive at night and it was a long distant from my house.

4

Volunteer

Rating: 5

I have really enjoyed sending the boxes to my soldier. Just knowing that I helped a little bit makes me feel good. they are so far away from home and need all the help we can send.

2

Volunteer

Rating: 1

I have been attempting to volunteer with HeroBox for about nine months. I have contacted HeroBox multiple times via their website, using their specific links, to volunteer my services, and to inquire about how to participate. Every inquiry went unanswered. I never heard from HeroBox until about two days ago when I seem to have suddenly made their mailing list. I know this sounds harsh, but the instructions directly to the right of this data field specifically tell me to "be honest and candid." It prompts me to "provide details and specific examples." If HeroBox needs someone to volunteer to answer emails, I am willing to do that. I'm just not sure how long I should knock on the door. Thank you for this opportunity to share.

4

Donor

Rating: 4

I have done this for four months. It is tremendously rewarding and makes me feel like I am doing something special for someone. When Kyle sends me an e-mail thanking me it's a real feel good feeling. It makes me sad that they are doing so much for our country and other countries and have so little! I think this is a tremendous concept and I aplaud those that started it. The only negative from my standpoint is dealing with the post office!!

1

Donor

Rating: 2

I think this is a great organization! i signed up to send packages, and it has been over 6 months and no one has contacted me to start helping our troops. If i could start sending packages to our troops i would rate Herobox 5 stars

4

General Member of the Public

Rating: 5

I have received personal satisfaction knowing I am helping our troops overseas. I have family members in the military and know that sometimes the "little luxuries" are hard to come by, and sometimes just the basics!

3

General Member of the Public

Rating: 5

I found out about this organization through a Facebook post, which I also reposted for others to see/join. I was able to send care packages to a female soldier stationed in Iraq over the holidays. Sending a HeroBox is a wonderful way to show your appreciation for the people serving our country overseas. I did have email contact with my adopted solider and was able to send her various things that she wanted as well as general items that are always needed.

7

General Member of the Public

Rating: 5

My mom and I have wanted to help out our soldiers in some way for a while now, she stumbled upon Herobox.org one day and we both decided to join. She had the opportunity to help out 2 female soldiers and I have had the opportunity to help out 2 male soldiers. What an awesome experience it is. The first one I had, I had no contact with and there were no items listed to send to him so I wasn't sure what to do but send over what I could for a couple months to help him out..Any little bit helps them! The next soldier I have had, I have been able to stay in contact with through email. It's really neat to hear the impact the boxes and letters made on him. Its about the neatest thing I have ever had the opportunity to be involved in. During Christmas is their hardest time over in Iraq so I sent over a herobox full of christmas gifts wrapped and some in a stocking. Christmas C.D.,Santa Hat, Card Games, Christmas LED Lights, all sorts of other things, They appreciated someone would really want to take the time to do that..I'm so thankful to Herobox for letting people like my mom and I help out the soldiers. There is no greater feeling when you hear back from them on how much of an impact you made on them!

2

Donor

Rating: 5

Discovered at a local air-show, signed up to sponsor a soldier for 6 months. My daughter got a kick out of shopping for him, and he went to a lot of trouble to acknowledge our support. A very rewarding experience for us, and deserved support for our troops!

1

Volunteer

Rating: 5

I HEARD A RADIO ANNOUNCEMENT ABOUT HEROBOX, I DECIDED TO VISIT THE WEBSITE, MY FAMILY LIKED WHAT WE SAW ABOUT HELPING OUR SOLDIERS SO TOGETHER WE DECIDED ON A FEMALE SOLDIER AND THE LENGTH OF OUR ADOPTION...AFTER WE SENT A FEW PACKAGES TO OUR CRYSTAL WE DECIDED TO ADOPT HER FOR AN EXTENDED TIME.

2

Volunteer

Rating: 5

I've only been sending boxes for two months now and the only thing I don't enjoy is Saturday at the post office! The solider I have adopted is wonderful. He's told be all about his wife and family and how they came to be and I feel prevledged to know him. This is an excellent program and people who see me sending a Hero Box in the post office ask about what I am doing and I happily share, so there should be more people joining. I'm in the process of trying to get my office and my mother's school involved. I would sugeest more advertising to get more volunteers. I can so just so much with workd of mouth, but if you come up with some car magnets, I would proudly display them.