Hannah House consistently provided the best experience across the several years they've been serving us. We experienced as many as five of their supervisors and the quality of our experience was the same--incredibly high.
We've had two other supervisors across the years. I'll share more about the other two supervisors later in this review so you can appreciate Hannah House even more. Hard to find adequate supervisors for even the normal visitation. But this was a very complex situation with the ex-wife and her family and also with the emotional, physical, and mental issues the child was dealing with. Hannah House navigated all those due to their extensive experience, education, and ongoing professional development. Such as expertise in dealing with children with ADD.
Their procedures were so very professional. Yet they were so personable with the child and all family members involved in the visitation. All five we experienced helped make each visitation a very enjoyable and special time for all.
In addition, later in court, their credentials, vast experience, knowledge of family law, and professional procedures including copious and astute note taking of each visitation really paid off. They were perceived as extremely credible and presented the evidence that all was well and the need for supervision has been removed.
To give you an idea of what you could experience if you don't use Hannah House. I'll share about the other two supervisors we suffered through. One, (not Hannah House) only lasted a day due to the behavior from the ex-wife's family. Another (not Hannah House) was seemingly okay until we found that every time after we left, he said the child was disrespectful, etc. and we felt the poor boy was ganged up on by supervisor. Also, we found out later in court that supervisor had also been telling a totally different story to the ex-wife. He was telling us that he didn't see the need for supervision and asked why was there supervision, etc. quite a few times. He even left us alone for 30 minutes to an hour to eat or shop. He felt completely comfortable with the father and son being together alone. And he told us he had cleared this with the ex-wife. But he was hiding it from them and also told the ex-wife and family just the opposite of what he was telling us. He said the son felt unsafe around the father, etc. He did this all to keep the visitation going and keep getting paid. In court, this all came out and he crumbled under cross-examination.
All this to say, it can be a jungle out there. Make the right choice and use Hannah House!
Finally, I have no idea why there is even one bad review. I think someone got mad at them and then had all their friends write bad reviews. Some bad reviews were even about the wrong business--a nail care business. Don't believe them. Use Hannah House!
Horrible place to have your children supervised. Their staff is highly incompetent. None of their supervisors have been trained in anything relating to child abuse or safety of children. They do not know the codes as it pertains to the Texas Dept. of Social Services. And the Director, Bettye Stone has a very limited knowledge of anything at all except collecting money from their 'customers'. Keep your children away from this place at all costs.