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2018 Top-Rated Nonprofit

H.E.R.O.E.S. Care, Inc.

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Nonprofit Overview

Causes: Emergency Assistance, Human Services, Military & Veterans Organizations, Veterans

Mission: H.E.R.O.E.S. Care provides coordinated support for military members and their families before, during, and after deployment in the communities where they live through specially trained caregivers.

Results: Since 2003, over 250,000 military and veteran families have received material, financial and other support through our network of volunteers and specially trained caregivers

Target demographics: Military Families in Genuine Need.

Direct beneficiaries per year: Each year H.E.R.O.E.S. Care provides real and meaningful support for more than 50,000 military families.

Geographic areas served: National

Programs: The H.E.R.O.E.S. Care Hometown Support Program is an affiliation of program partners working together to provide one-on-one dedicated care for military families in the communities where they live. A specially trained, gender matched volunteer is assigned to a primary care receiver or PCR (spouse/significant other/other adult family member) designated by the deploying service member. This Hometown Support Volunteer (HSV) monitors the family situation and coordinates community support. The HSV also has dedicated access to national organizations that can provide for financial needs and job placement services. The HSV is specially trained to detect the need for professional mental health care and can refer the PCR to the affiliated partner organization to intervene.All of this care begins before deployment, continues through deployment, and up to two years post deployment at the discretion of the family. There are no contracts to sign and all services are free of charge.

Community Stories

81 Stories from Volunteers, Donors & Supporters

3

Volunteer

Rating: 5

It is my privilege to volunteer with the Hometown Support Program here in CT. We received exceptional training for the work we do, and the support staff in St. Louis is constantly available to us for for advice/encouragement. H.E.R.O.E.S. Care is an organization run by the highest quality people with sky-high standards. It is the avenue by which I can finally do my part to serve those who so selflessly serve our nation---what an honor!

1

Client Served

Rating: 5

I was deployed to a rather isolated area with minimal support agencies and morale opportunities. I reached out to H.E.R.O.E.S. Care and received about 25 boxes of Girl Scout cookies within 2 weeks. Words can not describe excitement this shipment of cookies brought to my 175 Airmen! A big thanks to H.E.R.O.E.S. Care for bringing some smiles to an otherwise dreary deployed location!

1 Robin K.2

Client Served

Rating: 5

Excellent helpers for vets! When my husband and I moved to St. Louis area, they help us with food when we finally found a roof over our heads in a place to stay in Fairview Height.

1

Client Served

Rating: 5

I would like to publicly thank an organization called Heroes Care. Last year I was having great difficulty a few months before my retirement was available to me.

Heroes Care came along and helped in several ways. I was not exactly homeless but close to it. For those last couple of months they assisted with utilities and rent until retirement kicked in.

A lot of my situation was because my old car had bitten the dust. So many times having a reliable vehicle is key to doing things. Unbeknownst to me at the time, Heroes Care was working behind the scenes to help with that. Last Veteran’s Day I was asked to attend a meeting that turned out to be a little overwhelming. Heroes Care worked with another organization to get me a car! Now I’m getting around to meetings and interviews as well as volunteering as much as possible at the Heroes Care offices.

Thanks so much to them!
Jerry Airsman
U.S. Marine Corps

2

Client Served

Rating: 5

There are barely words to describe how amazing H.E.R.O.E.S. Care, Inc is. From their mission, to their connections in the community and more importantly, surgically placing services and goods donated by amazing companies and individuals with military members and their families when they need them the most is simply unbelievable. Their mission is pure and they execute it - every single day. Serving the military community is not an after thought on an inconvenience - it is in their lifeblood. Their passion has resulted in thousands of military members and their families being taken care of in ways that mean everything to them. When they may not have the resources handy, they know who does. They connect need and military members like no other. I've been in the military for 37 years and have NEVER seen this level of support and gratitude from a support organization. This is the real deal and I'm so blessed to experience the organization, its founders and their mission. Thank you - HEROES Care - isn't enough. You create connections - and there isn't a moment in your presence, or interactions with you, where we lack for care and concern.

1

Client Served

Rating: 5

My name is Karen and recently my life turned upside down from a progressive diagnosis with my cervical spine. I am a veteran and worked with the Heroes' Care organization in my career. I guess this time it was my turn. I was in excruciating pain when I went in to meet Rob Sheahan and the crew at the Fenton, MO location. Rob to this day continues to be a veteran advocate for me especially with dealing with the John Cochran and Jefferson Barracks divisions of the VA system. Since November, they have not provided adequate care for my condition which has led to where I am today; disabled, living with a friend and my life in storage. When I first went to see Rob, the AC in my car was out and it was literally 100+ degrees in sweltering heat. I had no money, no food, nothing. I had been out of work for weeks and going downhill fast. They helped me repair my car, they gave me a credit card for gas so I could make my doctors appointments and they provided me food. I was so down and depressed, Rob as well as the rest of the team, lifted my spirits giving me the will to carry on. Along with the initial meeting, I also asked Rob to escort me on my VA visits as being in pain, you need an advocacy agent with you to protect you. I know that is hard to believe but its the truth. The VA does not want me in their pain management program and they are inconsistent with treatment which is the worst action to take against me. He gave me the name of people to call & one of them from Ann Wagner's office was the one who finally stepped in and the VA responded. Unfortunately, it was short lived but I was grateful to have a month of managing my pain. Now, Rob is helping me fight the battle to be Fee Based out for my pain management because they once again negated to treat me & I had to move in with a friend who is 50 miles from the nearest VA pain clinic. Too be honest with you, I would be happy to NEVER go back to the VA ever again in my life. Rob is seeing first hand the treatment veterans are given and he has been a wonderful advocate for me; often lifting my spirits and bringing sense to what is happening to me. I want you to know how much this organization means to me. Without them, I seriously doubt I would be sitting here typing this message to you. They understand the barriers veterans face and their assistance is remarkable! Thank you Heroes' Care from the bottom of my heart. When I stabilize and get well, my intent is to volunteer & hopefully help Rob advocate for our veterans.

1 ldulaney

Client Served

Rating: 5

I loved working with everyone and appreciated their commitment and help while I was Family Readiness Group leader. They were always helpful with family events for the unit as well as individual help for the soldiers and families. Great group of people.

Previous Stories
2

Volunteer

Rating: 4

I love this organization. As a former soldier, wife of a current soldier, and also current FRG (family readiness group) lead they are always there when we need them. I was also a lead volunteer when the guys were on state emergency duty for a month for floods last summer. Another wife and I had spent the morning collecting items to take to Heroes Care after our FRG decided we would like to donate something to them for all they do. We arrived with a truck load and left with a truck load of items to deliver to the soldiers on SED. We didn't plan on taking anything with us, but of course they wanted to make sure we did not leave with an empty truck. That night the guys each got their own box of GS cookies as well as many other items and they also had a connection with a truck load of Gatorade to donate and helped me make arrangements to have it picked up and delivered to them on duty, what a surprise for them. My husband's work drove the truck and dropped off the pallets. They are also always there when we need items for soldiers families, every time I call or refer a soldier they are very helpful. My family and I (about 15 of us) decided to help them out one day and spent the day doing inventory and rearranging items, they were going to feed us, imagine their surprise when we had brought our own food too! All the kids had fun and expressed interest in doing it again when we are all together. I was able to help another wife get furniture while her husband was deployed and deliver it to her home, he was surprised to see the pictures and she was thrilled. Heroes Care is always doing something, big or small, to make sure needs are met and wants can be too. I love working with them and appreciate everything they have done for both units that I take care of.

1

Donor

Rating: 5

I work for a company that donates gently used toys and other children's items to H.E.R.O.E.S. CARE, Inc. It is inspiring to know the drivers who come all the way to the warehouse in Ohio, to pick up the toys, and then, drive them all the way to Missouri. These drivers volunteer for this with no compensation except to help people in need.

1 Cameron F.1

Client Served

Rating: 5

This place has helped me and my family with so much.

2

Donor

Rating: 5

The Vietnam Veterans of America - Chapter 794 of Florissant, MO has made Donations the
Last 4 years to HEROES Care. We have seen up close and very Personal the Great Work done by this Military & VET Support Group. With a Very Small Staff and a Group of Volunteers the
Fine Folks at HEROES CARE are the Real Heroes for Military families. We ask all the VET Groups in MO, IL and Around the country to ADOPT them and Help their GREAT Cause.

Bill Kiefer, Sgt. US Marine Corps - Vietnam - Membership in MARINE CORPS LEAGUE, American Legion, AMVETS, Navy League, Veterans of Foreign Wars (VFW), Vietnam Vets and the POW-MIA Museum at Historic Jefferson Barracks Board member.

Previous Stories
3

Donor

Rating: 5

I have seen the work these folks do and it is truly REMARKABLE!!!!

Gunny Sgt. Bill Kiefer

1

Volunteer

Rating: 5

I have been involved with HEROES Care for a few years now as a community project for my young athletes. Giving them a chance to collect money and items so they could send care packages to our soldiers deployed overseas. It has been a great experience for not just the kids but the families too.

This past May my High School age son had to pick a non-profit company to volunteer for as a school requirement as a Junior at Vianney High School. It was a month long duty. He selected HEROES Care as the location for him to volunteer due to the help they give to families and soldiers.

As a parent, you want to see you child grow and my son 's experience at HEROES Care was far more then we expected. I had never heard my son say before he was looking forward to go to work until this past month. He was able to see that organizing a non-profit company is not all paperwork and takes volunteers to make it work. He had a chance to experience things he had never experienced in his life so far making him a better young man.

What HEROES Care does affects far more than the Military Families they take care of. The life lessons that they teach to volunteers and people involved far exceeds anything people getting involve expect.

I tip my hat to the folks at HEROES Care for a job well done!!!!


Previous Stories
1

Volunteer

Rating: 5

When I originally thought of this project for my Rocket squirt youth hockey team, it was just that a simple idea to give my players a community project for the season.

This project has always been close to my heart. As a young boy playing at Winterland, I can remember sitting at the dining table with my mom packing up boxes of her homemade cookies, cakes and other goodies to send my older brother in the Air Force who was in Vietnam. And waiting to get his letters back on how they enjoyed the goodies even though they were pretty beat up from the trip. I continued that tradition when I got out of college and would send care packages to my buddies who were in the Marines and deployed overseas.

So doing this project with my squirts seemed to be a simple project. And that is where the simple part of it stopped.

From there:

- The St. Louis Rockets came on board as a club wide project
- The Kirkwood Stars joined in
- Lady Cyclones joined in
- Parkway’s Northwest Middle School wrote letters and collected items
- Congregation Bnai Amoona MKLC students help raise money and collect items
- Oakville Middle School write letters and collected items
- Missouri Ice Hockey Officials Assn. helped promote the project
- Missouri Hockey help to promote the project
- The Waffle Houses allowed us to put collection boxes in their Lindbergh and Telegraph locations
- Webster, Brentwood, Creve Coeur and Kirkwood rinks all allowed us to put collection boxes in their lobbies.
- Mulligan Printing helped with printing
- All Travel Sizes.com helped to set up an online system to help people purchase items
- Tim Horton’s donate coffee mugs for the troops and helped with donuts and coffee on packing day
- And local hockey families helped to raise over $1100.00 to cover the project costs and postage of over 30 Care Packages to our troops.

What even made this more special was that one of my Winterland Adult Program Goalies(Female), had just been transferred from Scott Air Force Base to Whiteman Air Force base in western Missouri and was just deployed in January to the Middle East. So it was a perfect opportunity for us to support the troops.
And an even bigger opportunity for my squirt goalie(female) to be able to connect directly with one of the troops.

Packing day way incredible and such a great experience. It was a day of seeing parents and kids share a life learning experience. TV Channel 4 came out and did a short story which you can see with the link below.

Here’s the link for the Channel 4 report.

http://www.kmov.com/story/34482939/childrens-hockey-team-spends-weekend-helping-soldiers

And the best part after the fact, was that Sargent Tracy Cockrum had the chance to stop in St. Louis and meet the Little Girl from our team and her family.

H.E.O.R.E.S. CARE gave my kids a chance to support our troops and their families and at the same time give them a life changing experience.

Client Served

Rating: 1

In nineteen days, it will be two years that I first went into this organization when it was in West Lark Industrial Park. The Vietnam Veteran I was taking care of passed away and I was very distraught. I now had no job/income, no vehicle and wasn't sure if I had a roof over my head. They gave me no financial help to get a vehicle or a home but I read about all this aide they are giving people. They told me they don't help financially and gave a list of charities, churches, etc. They also gave me a HUGE box of food and some hygiene products but the box was huge and bulky it took another female and I 45 minutes to an hour to get it up in the back of her van. Two of the people that work/volunteer there came out twice and neither one offered to help. Three weeks ago I lost EVERYTHING due to a fire. I guess I'm going to have to bring a couple of guys with me this time so they can lift that box up in less than 45 minutes.

1

Professional with expertise in this field

Rating: 5

The work that this program does to help Veterans and their families is outstanding. Their staff and volunteers go above and beyond to help those in need.

1

Client Served

Rating: 5

Great nonprofit organization. Numerous times have received free cardinals and blues baseball and homcey tickets that I shared with my family.

As a veteran this is a great service and gives us the opportunity to do something fun with no cost to us!

2

Client Served

Rating: 5

If it wasn't for them I would not of had the Christmas present to give my grandchildren last year. They're all the best people I have ever meet. Thank you so much for everything you do for my family. God Bless You All. Kim Cooper.

1

Volunteer

Rating: 5

I was connected with HEROES Care my the US Navy Reserve Center St. Louis. I was told that they assisted families around Christmas with some extra toys that they have. What a surprise when I arrived. I was greeted by some of the most caring and friendly people I'd ever meet. My family and I ended up staying to assist with the sorting of all surplus of donations received. This was POST Christmas and after about 2 hours we sorted through several truck loads (53' Trailers) of brand new donated toys, games, and other children play things. I have volunteered with them 3 more times since then. Personally assisted a family in need with a new born to have enough diapers not only to get by but to last so the family didn't have to stress that purchase for a while. HEROES Care does more work than I have ever assisted with. Their staff is friendly, caring, loving, and come from a place of generosity. I cannot wait to visit again and assist helping more of our country's HEROES. An organization that believes in Honoring those who have given to our country. There isn't enough groups in the US that care for our Military and families.

Comments ( 1 )

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for-the-troops 07/11/2017

Thank you for your kind words. It is our honor and privilege to serve military families.

1

Client Served

Rating: 5

I was spiraling downward fast. I had no home. I had no car. I had no work. Everyone I knew wanted nothing to do with me with the exception of a good woman, a little girl and the people at Heroes Care.
The same day I called them they found me a place to stay. It was one day after I was picked up and Heroes care found a job for me. The President and Vice President themselves spent time getting to know me and at the same time they invested in me. Heroes Care didnt see me as another case, they valued me as a person and a veteran during the times that I felt I had no value at all. They partnered with other charities and businesses to get a home for me. They did the same thing again to get a new SUV for me to drive to work. When I lost a job they would help find a new one for me. They did so much more than give. They poured wisdom and love into my life. They were a family to me.
I am now a business owner/ professional artist and I own a house, a car and a truck. I live a happy life. If it wasnt for the people at Heroes Care I wouldnt be alive. They completely restored my faith and helped me make a 180 degree turn in my life.

I am James and I am a veteran of the United States Marine Corps.


Comments ( 1 )

profile

for-the-troops 07/11/2017

James, We are so happy that things are going well for you and very proud of how you have turned your life around. Semper Fi and OOHRAH!

1 Yvonne27

Volunteer

Rating: 5

H.E.R.O.E.S. Care, Inc never disappoints us. At SLU we've partnered with them to send and pack hundreds of packages for soldiers. Each time, they help us with what we didn't collect, provide the packing facility, and make arrangements to ship. I met a soldier on the plane and we were talking about H.E.R.O.E.S. Care, he said he got a care package while deployed and it meant so much. He said it was a wonderful feeling. H.E.R.O.E.S. Care is all about the soldiers and veterans as well as their family. Both Jon and Dave serve those who serve our country. Can't ask for a better organization and if you have time, donate time; if you have money; donate money to help.

Previous Stories
1

Volunteer

Rating: 5

At least once a year, a group of staff, family and friends from my place of employment gather at H.E.R.O.E.S. Care to put together care packages for troops who are deployed. It is a friendly competition between us to see how much we can put in the box and still close it. Last year, we set out to collect enough donations for 101 care packages to send to a unit deployed through Christmas. H.E.R.O.E.S. Care allowed us to use their space and when we ran out of donations, they gave us items to continue packing boxes. We finished with 103 boxes, but H.E.R.O.E.S. Care wasn’t finished. They ensured the boxes were addressed and shipped. We paid for the postage, they did all the coordinating and delivering to the local post office. Dave, Jon and the rest of the H.E.R.O.E.S. Care folks are wonderful people. They started years ago with a little girl’s dream and today, are positively impacting the lives of our military around the globe, their families and veterans. I’m a veteran and my life has been impacted just by volunteering. This is an organization focused on serving our military and their family; at times the support provided is life changing.

1

Volunteer

Rating: 5

They provide diapers and Christmas toys for the military families that use our food pantry! Much needed support!

1

Client Served

Rating: 5

H.E.R.O.E.S. Care, Inc. takes care of military members (current and former). They are self supported by donations in which they give back to the military 100% and more. They are always helping out when it comes to furniture, supplies, and event tickets for the local military community. They do ask anything in return, which makes one want to help them and their cause. We thank all of the members of HEROES Care for all that they do.

2 Margie13

Professional with expertise in this field

Rating: 5

HEROES Care is an amazing organization, from the lady in the warehouse to the guy in charge of the whole team. I highly recommend them as a place to do business with. They're growing at crazy speeds and their only goal is to help Veterans and their Families! I have no doubt that everyone of them would give the shirt off their backs if someone needed it. Keep up the great work! I'm proud to have been able to meet them all and even more proud to Know that such an incredible mission exists in today's society! Thank you all, from the bottom of my heart, for what you do every day!