GBMP has been our trusted partner in guiding us along the lean journey. Their expertise in the field of continuous improvement and the Toyota Production System has greatly increased our collective knowledge base. Working together, we are providing a fertile ground for Raytheon's culture of Total Employee Engagement to accelerate business growth.
We are truly fortunate to be collaborating with GBMP in our lean transformation at Signature Healthcare. The time afforded by the lean events combined with the world-class training and support from GBMP created an environment that allowed the team to work collaboratively on solving a complex problem through the use of lean tools, thinking and methods. The implemented countermeasures had immediate positive impacts, which have been sustained through problem solving and integration with our lean management system. We have been able to develop customized lean deployment and training solutions that meet the specific and unique needs of Signature Healthcare. Our partnership with GBMP has profoundly impacted us both culturally and operationally, and we are a stronger organization for it.
I just wanted to share feedback with you from the October GBMP class at Concord Hospital. You received rave reviews from the participants - the class really enjoyed and appreciated all the hands-on activities, especially the Operation game. Thank you for taking time with this class to engage in meaningful dialogue, share real-time healthcare project examples, and give them ample opportunities to apply the tools in class. I very much appreciated that you were flexible in modifying the time spent at the Gemba due to high census and staffing shortages--the way you delivered the message was perfect! Thanks again for making this class a great one for all!