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Family Shelter Service Inc

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Nonprofit Overview

Causes: Domestic Violence, Family Violence Shelters, Homeless & Housing

Mission: Provide temporary shelter, counseling, legal support, and telephone hotline for victims of domestic violence.

Programs: The safer living program delivers services "within our walls," to clients who are receiving services at one of our traditional sites. The safer living program is divided into three types of services: safe home, safe adults, and safe children. Safe home services are for residential clients, and include safe accommodations in our emergency shelter, education, crisis support, and life skills development. All adult clients receive ongoing case management and group and individual domestic violence counseling from our safe adults team. Our safe children staff provide group and individual domestic violence support and counseling to children and families. The safer living program works with approximately 1600 clients a year.

the safer communities program delivers services "outside our walls," to clients in off-site and/or community-based settings. The safer communities program is divided into three types of services: safe connections, court/victim advocacy, and educational community. Safe connections services include our 24-hour hotline as well as groups and individual support offered in community-based settings. Court/victim advocacy services are primarily provided through our publicly accessible office at the dupage county courthouse, and include assistance with orders of protection, connection to legal resources, and outreach to victims identified to us by police officers. Educational community services include prevention education offered in schools and other community settings, as well as domestic violence training and education for professionals, volunteers, and other community members. Annually, the safer communities program answers approximately 10,000 hotline calls, provides prevention education and training to nearly 6,200 students and community members, and serves over 1,000 in-person clients.

Community Stories

1 Story from Volunteers, Donors & Supporters


General Member of the Public

Rating: 5

This is a fantastic, client-centered nonprofit. I took their 48-hour Issues in Domestic Violence class that they offer to volunteers and community members, and it opened my eyes to how much domestic violence is all around me, even in the "sheltered" Wheaton community. I learned about the cycle of violence, indicators of an abusive relationship, and the challenges and obstacles to seeking help for many women. The classes were led by shelter staff members, who were all very knowable about their fields, competent, professional, and full of compassion. They practice trauma-informed care and I can tell that they care deeply about the needs of their clients. I would highly recommend taking the Issues in Domestic Violence class and getting further involved with the shelter as a supporter or volunteer.