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2011 Top-Rated Nonprofit

Family Service Association of Redlands

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Nonprofit Overview

Causes: Emergency Assistance, Family Services, Human Service Organizations, Human Services

Mission: Family Service Association was founded in 1898 and has continuously provided services to low-income and homeless families for over 100 years. Our mission was, and still is: "To alleviate poverty, encourage self-sufficiency and promote the dignity of all people." This tradition continues today with programs that provide emergency support, case management, education and referral that focus on helping families become more self-sufficient.

Programs: Family Service Association currently operates two primary programs. Family Support is provided to low-income families needing assistance through a financial crisis that threatens their ability to maintain employment and prevent homelessness. The Home Again Program helps homeless families stabilize toward permanent housing and employment. A case management system helps staff work with families over time toward greater self-sufficiency. The agency also distributes surplus food and extensive holiday support programming.

Community Stories

25 Stories from Volunteers, Donors & Supporters

Board Member

Rating: 5

I think that Family Service does an amazing job of giving a hand up, but not a hand out. Their services are comprehensive and helpful. Many, many families have been able to recover from hard times through the assistance provided. In order to obtain services that go beyond food and clothing, there are expectations that the family will participate in meaningful ways. I am honored to be a part of the great work they do!

Previous Stories

Board Member

Rating: 5

I have watched this charity for many years and been very impressed with how they help children and families who are mired in poverty. Their mission is to give a hand up not a handout, and they do it very well. I have recently joined the board and am even more impressed with the dedication of the volunteers and the staff, as well as the programs. I am looking forward to participating in alleviating pain in my community as a result of the good work of the Family Service Association.

Review from Guidestar

Board Member

Rating: 5

Family Service Association is an incredible nonprofit & I am honored to know it. The staff work with great compassion and care toward those in need. There is significant community support because it is one of the most effective charities in our community. The new Executive Director does an amazing job. The Board is outstanding and very committed to the mission.

2

General Member of the Public

Rating: 1

There's a general bad attitude amongst staff here. There's an assumption that anyone who comes to them for help is an idiot, not worthy of their time or courtesy. It's sad, because there's potential here. I've worked in social services for a long time and I can't imagine treating anyone the way we were treated, here.

It takes a lot to ask for help- and we never needed it until this last year when my husband had a heart attack and we lost all our income. Things are better, now- but this agency treated us like criminals or beggars when we came to them for food. We wasted two days, time & gas, just to be grilled about why we pay so much rent, and then turned away. Apparently, with our income at the time, the case manager thought we should be paying $365 rent. We live in So Cal- WHERE can we live for $365? Again, there's the assumption that every setback is permanent and that clients are perpetually poor. Moving is the solution...cant you get disability, unemployment, why are you getting loans from family? Oh wait, you need food? Sorry, we can't help you. You need to find cheaper housing.

Our entire lives, we've supported non-profits and we both volunteer extensively. Family Services Association of Redlands wont make the cut, with us. This agency is constantly losing its funding, and it should.

4

Client Served

Rating: 2

My family and I are in need of shelter. We are a hardworking family of 4. We begged for help and pleaded for assistance in finding any homeless shelter so we could rebuild our lives. We were not just denied service in the most apathetic way, They even went out of their way in contacting other agencies and accused us of being homeless by choice and refusing the help they never offered. It's been 4 days now. We are doing our best and we will overcome this hardship. Honestly My family and I are in extreme crisis and would have cherished the opportunity to become stable.

Board Member

Rating: 5

FSA is unique in that it is a "hand up" not just a "hand out". Clients are all assigned a case worker who helps them out of their situation in various ways. The case workers are very knowledgeable of the services in the community and also have many useful programs within the FSA program to pull from to help families regain stability. There is a large volunteer base that is very connected to FSA's mission. The donor funds are carefully used and the administrative expenses are kept to a minimum.

Review from Guidestar

Donor

Rating: 5

On several occasions I have had the good fortune to donate some still usable items to Family Services of Redlands. They have been plesant to deal with, efficient, and provide those articles to local families and individuals who are in need. I prefer to donate to an agency who works for local individuals. Using the Family Service Association of Redlands I know I am helping the local area and working with an honorable agency.

Board Member

Rating: 5

It has been my privilege to serve Family Service for more than 20 years as a volunteer, a board member, and currently as President of the Board. I remain committed to Family Service because it is an organization that strives to fulfill its mission to alleviate poverty, to encourage self-sufficiency, and to promote the dignity of all clients.

Since its founding in 1898 Family Service has had the ability to adjust its programs to meet the needs of its clients. Today it not only provides food and clothing, but it also provides case management, essential to opening the path to self-sufficiency. In addition, housing opportunities, employment and basic life skills classes, and counselling are offered.

The Family Service staff is dedicated to providing the best possible services for the clients. Programs, such as the recent Spring Festival,for the children and their parents, are opportunities to develop strong families. All clients are treated with dignity by the staff and the volunteers.

The community support, both the volunteers and the monetary support, is outstanding,

Review from Guidestar

Volunteer

Rating: 5

I have voluntered in the ktchen feeding famlies and ran into an old school mate who was takng a class and to be fed. It made me realize that could be me. The staff were all courteous to the clients. They did not belittle the clients and were very appreciative of my help. My Grandchildren have also volunteered. I have also volunteered during Christmas handing out toys as well as putting food baskets together. What would those peole do without them?

Volunteer

Rating: 5

I have volunteered at Family Service Association of Redlands for over 2 years now and I feel that this place is an extension of me and my family. My kids look forward to visiting and helping at the center, and that is because of the environment, not just for the people they help but also for the volunteers.
Volunteers at FSAoR, volunteers seem to form a bond with the organization as well with each other.
There is a lot other organizations can learn from FSAoR about dedicated and long term volunteering.

Volunteer

Rating: 5

I have worked with FSAoR in two capacities: 1. As a social worker with Child Protective Services, I referred clients to this organization and 2. As a volunteer, with my family.
I was impressed with this program as a social worker because it meets many needs of a family: housing, food, child care, clothing, workshops, referrals, etc. It is not a program that just hands out basic necessities--they are invested in their clientele and want to help them succeed.
My family and I (including myself, my husband and our two sons), spent a day volunteering at FSA. We helped stock shelves in the food pantry. Although we have yet to return, it was a valuable experience in that it taught my children the importance of giving back to a community and to appreciate all the blessings in their lives. It helped remind my husband and I of that too. We do plan on continuing our involvement with FSA in the future. It is a valuable tool for the community, especially in these difficult economic times.

Leah S.

Volunteer

Rating: 5

Family Services does so much for families in the community. They are so gracious, but also they work hard to make sure that each family has a good chance to get back on their feet. It isn't just about the donations that they give to families in need, but it also about the case management, the classes, the childcare, that really builds a strong support system for people in challenging situations.

Volunteer

Rating: 5

Family Service Association has provided services in this community for more than 100 years. Their focus on families and encouraging self-sufficieny through case management, support services, and educational programs makes them unique in service programming. They provide not only basic life services like housing, food and clothing, they give hope and dignity to those in need. In this difficult economy the services they provide are more important than ever.

Donor

Rating: 5

Our association, Redlands Education Support Professionals holds a food drive every year to support the Family Service Association of Redlands. This is a wonderful organization that supports local families in many different ways.

Charles S.

Professional with expertise in this field

Rating: 5

As long-time affiliate of United Way, I was familiar with Family Service and its work in the city of Redlands, since it received funding from United Way. It was, and is, an efficiently operating organization that uses funds wisely. It has the respect and support of the community, more so than most other agencies.

Volunteer

Rating: 5

Redlands Family Service is one of the greatest organizations that I have volunteered at. As a young teenager they have taught me wonderful lessons and make me want to volunteer more. When ever I have gone to help out the people there are smiling and greatful for what I do. Let it be filling the shelves with canned food or packing supply bags, Redlands Family Service Center makes me feel like I can make a differnce. Not only does this group help many needy families in our town, they help the volunteers too. The place has a warm, happy atmosphere to it. No person can leave that place without becoming a better man. There are no words to describe how wonderful this place. They place food onto someone's table, and a simle on their face. This place is the best place for anyone to volunteer at, and I pray for their sucess. Thank you.

Volunteer

Rating: 5

I have been involved with Family Service for more years than I can remember. It is an organization that does so much good in our community - and it doesn't just give a hand out to those who are in need. Not only does FSA provide assistance with food and clothing, it also offers housing assistance and classes in nutrition, computer skills, and training or re-training to get people back to work - and it does much, much more. FSA gives a hand up to its clients and works very hard in the reunification process of families who have become separated due to foster care and other temporary situations that attack the family unit and an individual's self-esteem. Family Service is a wonderful organization and I am proud to be a part of it - as a volunteer, a board member (though not currently), a committee worker, and a donor. Truly, those who work with Family Service are part of a greater whole - it is fun, rewarding, and the results are worth every moment of one's investment in time, energy, and dollars.

Board Member

Rating: 5

I have been involved with Family Service Association for more than 20 years. The benefits provided to clients in our community are unmatched. The care and concern for our clients expressed by our case managers and other employees as well as our volunteers is amazing. Redlands is blessed to have such a wonderful organization. I have seen many changes in the operations and services provided over the years as FSA adapts to the changing needs of our clients. Our goal of helping families to help themselves and to maintain the dignity of our clients has not changed.
The amazing work done with so few resources has kept me involved over the years as a board member and a donor.

Review from Guidestar

Kathy E.

Donor

Rating: 5

I have been a donor for many years. Its a great way to support our community. i have participated with monthly donations of clothing and household items. I truly love to support program with donation of books.
The children love books.

I have also been the involved with Holiday gifts with Adopt A Family. Its a true treasure.

Donor

Rating: 5

We love the opportunity to provide needed clothing, food, and other necessities to a well-run organization that helps those who need assistance. We have also been landlords and worked with Family Services when they paid rent for a tenant who hit hard times. All facets of the organization are exemplary and we will continue to support them well into the future.

Donor

Rating: 5

Ahern Adcock Devlin LLP continually and proudly supports Family Service Association of Redlands. They are to be commended for their tireless efforts in providing assistance to families in need.