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Emma Norton Services

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Nonprofit Overview

Causes: Homeless & Housing, Homeless Centers, Housing Development, Construction & Management, Human Services, Mental Health, Mental Health Treatment, Temporary Housing

Mission: Emma norton services' mission is supportive housing for women and families on their journey of recovery. To achieve this mission, we offer supportive housing to single women (emma norton residence) and families (emma's place) in two different affordable housing sites designed to meet the needs of each group. Emma norton residence offers a 24-hour staffed dormitory style living environment with meals and on-site case management services for up to 50 single women at any one time. Emma's place is a 13-unit townhome community with on-site supportive services. Services include case management, out of school time tutoring, and activities for school aged youth, early childhood education, and parenting groups for youth ages 0 to 5 (pre-k).

Programs: Emma norton services provides permanent supportive housing to adult women through two different service model programs: site based and scattered site. Emma norton residence, or the site based, is a shared community living site that provides safe, secure, affordable housing for 50 homeless, disabled women who are seeking stability and self-sufficiency. Each women lives in a single or double occupancy room with a 24 hour on-site staff, 3 meals per day, and phone/mail services. Additionally, each resident has access to support services providing resources dedicated to helping them shape and reach their goals. Services include case management, nursing services, independent living skills, mental and chemical health management strategies, and self-sufficiency programming. In 2017, emma norton residence served 114 women. Starting in 2017, emma norton services launched its scattered site housing model to provide community based supportive housing services. This program identifies long term homeless disabled women living in emma norton residence as well as currently long term homeless individuals who are seeking their own apartment in the community. Services provided include housing navigation and acquisition a staff person who assists with helping people find an apartment with a private landlords willing to rent to them. Once the person moves into their own apartment, continued services include case management and tenancy support to ensure long term stability. In 2017, scattered site housing served six households.

the adult rehabilitative mental health program (armhs) provides practical, recovery-oriented services to clients with mental health needs. The four main components include basic living and social skills, community intervention, medication education, and transitioning to community living. This opt-in program is open to all of our current residential clients, as well as any qualified individuals in the greater community. In 2017 this program served 10 clients. Due to high adminstrative cost burdens and declining enrollment, this program ceased operations as of december 31, 2017. Soar/ssi advocacy ssi/ssdi outreach, access, and recovery (soar) is funded by the substance abuse and mental health services administration (samhsa) and is a national program designed to increase access to the disability income benefit programs administered by the social security administration (ssa) for eligible adults who are experiencing or at risk of homelessness and have a serious mental illness, medical impairment, and/or a co-occurring substance use disorder. Ens employs one soar advocate who provides technical assistance to adults and children to increase their likelihood of establishing ssi eligibility. A contracted fee for service is paid for every initial application submitted as well as additional paid fees for appeal services if the application is denied or a successful application outcome. In 2017, this program served 40 people.

Community Stories

5 Stories from Volunteers, Donors & Supporters

Board Member

Rating: 5

I've worked with shelter organizations for more than 20 years, helping families who, for whatever reason, are in need of temporary housing. With nearly 100 years in the business, Emma Norton Services and Emma's Place continue to provide housing and supportive services -- so desperately needed in our community -- in an encouraging and caring atmosphere.
As Treasurer of the Board for four years, I always marvel at how the staff can stretch every penny to provide programming and other services that nurture the goals of wellness and self-sufficiency for each of its residents. Your donation to Emma Norton Services will support their efforts and will be greatly appreciated.



Rating: 5

My mom has a severe and persistent mental illness and if my family did not have the resources it does my mom would need a place like Emma Norton Services. ENS is a place I would trust to care for my mom and as a result it's an organization I support for the great work they do to to help people who are homeless with mental illness and addiction - a need that is seriously underfunded in our country.

Board Member

Rating: 5

I have been volunteering with Emma Norton for several years and this year joined the Board to increase my involvement. I believe the programs and support for mental health, chemical dependency, and general life management are very important in helping residents on their journey. And I've been witnessing the results since I first learned about the organization.

1 Margaret35


Rating: 5

I participated in the Mega Lounge Makeover (2nd floor) this year at the Emma Norton Residence. Our team of designers and volunteers banded together to creatively give residents a more modernized and cheerful space in which to relax. Throughout the project, residents offered help and suggestions while marveling at the changes. I could tell from each interaction how truly thankful everyone was. My time spent moving furniture, painting, and hanging pictures has made a far more bigger impact than I could have imagined. Residents started advocating for a 3rd floor lounge makeover before we were finished; seeing their enthusiasm and excitement was incredibly rewarding.

1 Jeanette B.


Rating: 5

About 97 years of helping women. Emma Norton Services provides housing for women facing homelessness or experiencing homelessness. Emma's Place provides housing for single parent families with 3 or more children.

But it's not just housing. Both Emma programs provide top-notch related services to help women and children conquer poverty, mental illness and chemical dependency.

DONATE to this LOCAL hands-on non-profit that makes a difference in people's lives.