Our child was here for over 30 days. Within the first week we begin to question what was really going on at this facility. Staff would make late night calls to us about incidents that happened during that day and and another staff member would call us again 5 minutes later with completely different information then the one before. After questioning our case qork about staff not being on the se page before phone calls being made home we were given am apology to this happening. Our daughter was also admitted to the ER at least 12 times during her stay at Elaida and many times we weren't notified she had been transported by ambulance to the hospital until the hospital its self called us to let us know our child was there. This issue was brought to the case workers attention and all we got out of it was being told "there was just a lot going on at that time". This happened many times after! After complaining to the peer specialist about staff not supervising our child causing her to be sent to the ER over and over again, I was contacted by our case manager and told not to contact him anymore about complaints. To call me to her for handling of issues. Once our child was transferred to leave Eliada home they did not send her Christmas gifts home with her belongings or all the clothing items that had been sent during her stay back. We got sent other kids clothing! My child was so happy with a gift she received here at Christmas (ipod) and they failed to give it to us once she was released. She didn't have a Christmas at home so little things mean a lot. Further we were lied to on placements available. When the case worker was not sending the facility we chose the proper paper work for our child to receive a bed. They were wanting to release her home if we didn't sign papers for the place that available then! After following up weeks later to find out the never heard back from Eliada. And never got back with them we were crushed to learn the case manager lied to us point blank.
She just wasn't sending info because she was frustrated with us calling this pace out on there wrong doings and wanted rid of our child and the concerned parents that we're catching on to the misleadings they were doing. We emailed our concerns of wrong doings to the top staff at elaida- clinical director, residential director, family peer specialist. And not any of them responded back to us during our childs stay. I'm so glad they have been shut down. It's very heart breaking that so many issues with this facility went on for so long. And these children were not given the care they properly deserved. Very disgusted!
I give to Eliada because I feel strongly that my donations make a significant difference in the lives of needy children and families. Eliada has been in Western North Carolina for over one hundred years, and I hope that they will be around for another century. Eliada is a wonderful organization that serves wonderful kids. Highly recommend.