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Disabled American Veterans (DAV) Charitable Service Trust

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Nonprofit Overview

Causes: Military & Veterans Organizations, Veterans

Mission: Through the DAV Charitable Service Trust, you help fulfill a focused and noble purpose: empowering veterans to lead high-quality lives with respect and dignity. To carry out this responsibility, the DAV Charitable Service Trust supports physical and psychological rehabilitation programs, enhances research and mobility for veterans with amputations and spinal cord injuries, benefits aging veterans, aids and shelters homeless veterans and evaluates and addresses the needs of veterans wounded in recent wars and conflicts as well as their caregivers.

Results: Be assured that support of the DAV Charitable Service Trust is used with the greatest efficiency. Only 3% of our 2013 expenditures were used for fundraising and administration, demonstrating extremely responsible management of the funds entrusted to the Trust. Expenditures for program services for our disabled heroes represented 97% of our total costs last year.

Target demographics: Just as our troops provide cover for the wounded on the field of battle, we must provide cover for those who come home sick and injured.

Direct beneficiaries per year: Thousands

Geographic areas served: Nationwide

Programs: The Trust continues to seek effective ways to improve the lives of ill and injured veterans and their families. To date, funded programs and projects aid in providing a number of necessities to the veteran clients in each service region. Grants are typically distributed to offer: *food, shelter and other necessary items for homeless or at-risk veterans; *mobility items or other assistance specific to veterans with blindnessm, vision loss, hearing loss or amputations; *qualified therapeutic or recreational activities for veterans and/or their families; *physical and psychological rehabilitation projects; and *other forms of support as appropriate for short or long-term relief.

Community Stories

22 Stories from Volunteers, Donors & Supporters
7

Donor

Rating: 5

The United States of American exists today because of the bravery of countless men and women who have risked everything to protect the freedoms we enjoy. I am proud to say that there are veterans in every branch of my family and many have even laid down their lives for our country. I honor their sacrifice and that of every person in our military. Disabled American Veterans is one of the rare organizations that repays our debt to the men and women of arms. Through the DAV, my family can reach out to those who have lost their hope and help them rebuild their lives. We trust and proudly support this noble organization in its important work.

mjqdelmar

Donor

Rating: 4

DONATION WAS MADE IN HONOR OF MY SON KEVIN WHO HONORABLY SERVED IN THE US ARMY DURRING THE VIETNAM WAR.

Previous Stories
11

Donor

Rating: 5

Although there are some charities such as Help Hospitalize Veterans that have been charged with ripping off the public by using donations for huge salaries, I can attest the DAV is not one of them I have been a contributor since I left the U.S. Navy in 1950. Just go to Charity Navigator if you have any doubt. You will find that they do a great job of helping vets that our government has shortchanged for their service.

5

General Member of the Public

Rating: 2

I am a vet and a life member of the DAV. I have sought advice and assistance a few times over the last 16 years and only once have they actually been helpful. Currently I need to have my VA records corrected. Please note I said VA records, the service records are correct, the VA did a terrible job transferring the information and the multiple errors are causing problems including obtaining health care for a service connected disability. I asked the DAV for help on identifying the VA office that can assist in correction of these errors. Two exchanges of e-mails gave guesses about where I might obtain assistance locally which would require about an 80 mile round trip to, maybe,, get some help. Now my e-mails to DAV aren't even responded to. With all their alleged resources why a life member can't get a simple answer is a serious question to me. And the requests for more donations are nearly weekly. Based on my experience why they get such high ratings as a charitable organization is beyond me. I see some of their good works but those are high profile that stimulate donations. As for individual assistance with simple matters, they came up short for me.

Comments ( 1 )

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DAV Charitable Service Trust 03/29/2016

On behalf of the DAV Charitable Service Trust (Trust), I appreciate the opportunity to provide you with more information regarding the issues you have faced in utilizing the VA benefits that you have earned. While both the DAV and the DAV Charitable Service Trust do work closely together, the Trust is a separate organization with its own distinct programs and services benefiting ill and injured veterans. With respect to VA benefits assistance, the DAV National Organization has field offices at the state and local level that are equipped with trained service officers to assist you throughout the process. I encourage you to use the DAV “Find Your Local Office” tool to navigate to contact information for the office nearest to you: https://www.dav.org/veterans/find-your-local-office/ Should you have additional questions or comments for the DAV Charitable Service Trust, please do not hesitate to email us at cst@dav.org. Respectfully, DAV Charitable Service Trust

8

Donor

Rating: 1

They called my cell phone to ask for more donations. That's a sure way NOT to get a donation from me. I love every Vet out there, but I will not donate to organizations that call me when I'm at work. I will donate my money elsewhere in the future. It was a recorded call and when I called back, I just got a bizzy signal. It was a Rochester, MN call and they called themselves American Disabled Vets.

Comments ( 1 )

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DAV Charitable Service Trust 01/08/2016

On behalf of the DAV Charitable Service Trust (Trust), I am so sorry to hear of the issues you are having with regard to phone solicitations. As an affiliated entity, the DAV Charitable Service Trust aims to support the DAV (Disabled American Veterans) mission in empowering veterans to lead high-quality lives with respect and dignity. We very much appreciate your prior contribution to DAV and its impact on the men and women who've served. Though DAV may be identified as Disabled American Veterans, it is not affiliated with American Disabled Vets. It would seem that you have been contacted by a different veteran service organization intending to solicit your support for their programs or services. American Disabled Vets is not an affiliated charity of the DAV. If you have additional concerns and wish to contact our team, please do not hesitate to call 877-426-2838, ext. 3301 or email cst@dav.org. Respectfully, DAV Charitable Service Trust

16

Volunteer

Rating: 1

Managers @ dav often use donations to expense their extramarital affairs amongst each other.

18

Donor

Rating: 1

This Charity is a sham, it as others, like Wounded Warriors, prey on you and obtain your money to profit in the terms of salaries and costs. This type Charity only lessens our Govenments ability and desire to take care of it's disabled, wounded, and tramintized Veterans. Do not go here, help, others to make sure that they really get help and not help in terms of salaries for the founders, and their followings that man the phones to make their wages and take you money.

Comments ( 1 )

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DAV Charitable Service Trust 12/30/2014

On behalf of the DAV Charitable Service Trust (Trust), we appreciate you sharing your concerns regarding our organization. Working closely with the DAV (Disabled American Veterans) National Organization, the DAV Charitable Service Trust is a separate non-profit charitable organization that provides support for programs which meet the needs of sick and injured veterans and their families. Its primary purpose is to empower veterans to lead high-quality lives with respect and dignity. To carry out this responsibility, the Trust supports physical and psychological rehabilitation programs; enhances research and mobility initiatives for veterans with amputations and spinal cord injuries; benefits aging veterans; aids and shelters homeless veterans; provides transportation to and from medical facilities; and evaluates and addresses the needs of veterans wounded in recent wars and conflicts as well as their caregivers. In addressing your concerns, it is important to note that the Trust does not employ any individuals. Members of the Trust’s Board of Directors serve voluntarily and are reimbursed on a transportation and per diem allowance basis for the costs of travel to attend meetings of the board and such other events where they serve as representatives of or travel on business for the Trust. The DAV (Disabled American Veterans) National Organization personnel assist the Trust on a limited basis in administering its business operations, fundraising and grants program. For these services, the Trust reimburses DAV annually. We are happy to provide an expense breakdown for 2013, our most recently audited fiscal year, for your reference. The breakdown is as follows: 97% = Program Service Expenditures (Funds go directly toward programs and services for veterans) 1% = Management and General Expenses 2% = Fundraising Expenses For additional information or details regarding our programs and services, please visit our website at www.cst.dav.org. You can also find specific information regarding how funds are expended in the “About Us” section of our website by reviewing the Annual Report, Audit or Form 990. Again, thank you for sharing your concerns, and we hope that this information has been helpful in giving you a more positive outlook on the DAV Charitable Service Trust and our mission to assist America’s Hero’s.

4

Donor

Rating: 3

I agree 100% with rose jones. I donated monies so I could get address labels. But the offers for more donations kept pouring in before I had a chance to use my address labels, so I could order more. Now I have finally ran out of return address labels and the offers have long ago stopped coming in the mail. So what does a person do now?

Comments ( 1 )

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DAV Charitable Service Trust 09/09/2014

On behalf of the DAV Charitable Service Trust, we appreciate your feedback. In addressing your concerns, it is important to note that the DAV Charitable Service Trust (Trust) is affiliated with DAV, but the two are separate entities. The DAV Charitable Service Trust is recognized by the IRS as tax exempt under Section 501 (c)(3) of the Internal Revenue Code. It was established in 1986 primarily to facilitate fundraising opportunities through employee workplace giving campaigns. Due to the types of contributions received by the Trust, the organization does not send out solicitations for funds. DAV, however, sends approximately six mailings per year to donors, though the organization does have the ability to limit those mailings to the ones that the donor prefers to receive. For example, if a donor only wants to receive one mailing per year or only wants to receive address label mailings, DAV is more than happy to accommodate such requests for the duration of the donor’s giving period. Additionally, if a donor wants to stop contributing for a long period of time, or if they would prefer that mailings stop completely, the donor record can be coded to reflect their wishes accordingly. If you are in need of additional address labels or would like to start receiving labels, DAV would be more than happy to assist with that request. Please feel free to call the toll free number, 877-426-2838, for further assistance. Again, thank you for your feedback. We appreciate hearing from our donors and are always striving to improve our services to veterans, their families and our donors.

10 Jason74

Client Served

Rating: 5

I have never seen a DAV advertisement. Ever. I think the lady is confused with another charity. Our DAV privides rides to various clinics/hospitals, and without it, a lot of people would be in a world of hurt. Also our service officers are outstanding. There are a lot of rip off organizations out there that sound similar to Disabled American Veterans(DAV). I wonder if you didn't interact with them.

36

Client Served

Rating: 1

My husband is a disabled veteran with 32 yrs of service. He joined DAV to help with his outstanding VA disability claim. He called DAV 3 times over a period of a few months. Each time he was told he would get a call back from someone to help him. NOT ONE SINGLE RETURN PHONE CALL from DAV.org. I wish my husband hadn't wasted his hard earned money to join this rip-off place. I truly am shocked at the lack of professionalism from them. He would explain with each subsequent phone call to them that he had already called and was told he would get a call back soon . . . . was always assured he would get a call back . . .never happened.

My husband's claim has now been completed by the VA (no thanks to DAV) and he is 90% disabled. He has turned to another agency for help to get the max 100%. He is using RepForVets and he got a call back the same day, with legitimate help and a packet full of info is already on the way to help my husband. Shame on you, DAV.org. You ripped-off my husband with your membership fee and he got NOTHING in return from you. How dare you advertise your organization on television as helping veterans. I guess that's where my husbands membership fee went . . .to pay for your expensive advertising!

13 Brigitte4

Volunteer

Rating: 5

The DAV does not solicit donations via telemarketing company. They use .92 of every dollar to help veterans or support veteran programs, is.. transportation free of charge to veterans to their VA medical appointments, Winters sports clinic, VA Benefit assistance and advocacy. These are just a few examples of how the DAV uses donations.

Review from CharityNavigator

24

Volunteer

Rating: 2

I think the work that DAV does for the American Vet is a fantastic thing. My only problem with them is the money they spend on stuff they send to the people who contribute. I have written and ask them not to send me anything. I want every cent of what I send to these people to be used to care for the Vets. That is why I send it. I don't send it so I will constantly receive note pad, return address lables, awards for being a supporter etc. I want all the money I send to go for the care of the Vets.

11

General Member of the Public

Rating: 1

I have been recieving illegal phone calls from an out bound telemarketer on behalf of this orgainization. They call several times per day and will not allow for call backs or for me to opt out which is illegal. When I have asked to be removed from the list they hang up on me. My father is a veteran in poor health who lives with me and the calls are disturbing him and show that the organization has no respect for the public.I have contacted the main offices several times yet the calls persists. they are breaking the law by doing this and I would never donate one cent to them since they are not ethical. Give to Paralyzed Vetrans instead. They care.

Review from CharityNavigator

13

Donor

Rating: 5

Just writing to counter another review below. This may sound petty, but it is very important to me that my donations not be spent on marketing and fundraising. I get my own body weight in junk mail every 5 months and I don't want charities wasting their money adding to it. In 2011 I donated to 5 US charities and requested that each of them keep me off of any kind of mailing lists. DAV is is the only one of the 5 who was able to completely honor this request. I don't doubt the other reviewer's experience but for me all I had to do was ask up front. So DAV gets 5 stars from me.

Review from CharityNavigator

17

Volunteer

Rating: 3

I have always been a financial supporter and plan to continue my support; but not listing CEO compensation and a plan for CEO benefits is troubling. The board of directors should attend to both matters immediately; transparency and honesty are needed more than ever in this troubled economy.

Comments ( 1 )

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dav-charitable-service-trust 12/27/2012

Charity Navigator has indicated the Trust has not adopted a Policy governing CEO compensation and does not report CEO compensation on its IRS Form 990. As explained to Charity Navigator, the Trust does not employ any individuals. It is governed by a board of directors consisting of seven members. Neither the Chairman nor any directors are paid. They receive solely reimbursement of travel expenses incurred to attend Board meetings or such other events where they serve as representatives of or travel on business for the Trust and a Travel Policy specifically outlining reimbursement criteria has been adopted. Therefore, we believe the precautions related to the process for determining CEO compensation are non-relevant to our organization. We’ve provided this information to Charity Navigator for their consideration and are disappointed that consideration has not been afforded to this process, although we are in full compliance with the IRS.

Review from CharityNavigator

20

Donor

Rating: 2

Although I believe in the worthiness of helping disabled American veterans, I was dismayed to find that a $100 donation to the DAV has resulted in years of junk mailings. All the calendars, return address labels, memo pads, Christmas cards, postage paid envelopes and the rest ,end up in my tras , as I don't need or want any of them. I think it's a very wasteful use of limited resources and I believe that my entire donation has been spent sending me trash. I think it's poor policy to reward donors with non stop pleas for more money. I never repeat donations to any organization which employees this method of fund raising.

Comments ( 1 )

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dav-charitable-service-trust 12/27/2012

To express our grateful appreciation for your interest in and past support of DAV service programs for America’s wounded veterans and their families, may I extend sincere thanks. In response to your comments, please note that the DAV Fundraising Department’s Professional Fundraisers have tried and tested all of their solicitation mailings with the general public first, and as far as receiving contributions from these type mailings, DAV receives more donations by including the return postage stamps, calendars, memo pads, calendars, etc. If you would like us to remove your name from DAV’s regular mailing list, just drop us a note and we will be happy to do so. Or, if you prefer, you may want to remain on the DAV’s records and be solicited to receive a mailing only once a year. Just let us know your decision. Please note that the DAV's Charitable Service Trust does not participate in direct mail fundraising. Donors do not receive solicitations from this entity. Thank you again for your comments. V/R

Review from CharityNavigator

23

Donor

Rating: 5

After serving our great Country during the Vietnam war I purchsed my first home in 1980 on a VA loan. A couple of years later my job required me to move so I sold my home. The person that bought my home was a former veteran so he just assumed my loan. In 1983 the VA contacted me and advised that they had foreclosed on the home and that I owed them over $25K! They asked for all my income and expenses so they could begin garnishing my wages. They set a court hearing date for me in Houston if I wanted to contest it. I spoke to my attorney and he advised me that nobody would represent me due to the fact that congress doesn't allow veterans to pay more than $10 for legal representation against the US Government. He also told me that the title company I used should have given me a release of liability when I sold the home. It seems the least the VA should have done was notified me when the buyer defaulted on the loan and allowed me to take the loan back but instead they just auctioned it off! Nervously I showed up for court at the VA's office on the designated day. While having a cup of coffee I struck up a conversation with an older gentleman. Apparently he could see my nervousness and asked why I was there. I told him my story and he asked me to come down the hall to his office. There he told me he was a counselor with the DAV and was going to represent me in the hearing. Together we went top the hearing and he told the VA that I had sold the home in good faith and that the buyer had made 12 consecutive payments on time and they had no case. He scolded them for knowing the fact and what they had put a veteran through. To this day I am forever grateful for what DAV has done for me and others and will continue to be a donor for such a good cause.

5 craig newmark

General Member of the Public

Rating: 5

These guys provide a lot of real help to veterans, basic stuff, like filling out medical claims forms, which can be a major challenge. We've also participated together in employee innovation efforts at the Department of Veterans Affairs.

Previous Stories
6

Professional with expertise in this field

Rating: 5

These guys get real stuff done for Wounded Warriors, I've seen that in action in places including the VA Palo Alto Medical Center.

13

Volunteer

Rating: 5

I was in the Navy during the Vietnam War. A disc ruptured in my back while doing some heavy lifting. Two weeks later the Naval doctors put me in pelvic traction. With no relief, they operated and removed the disc. I felt a weakness in my left ankle. While playing softball on the base, I suffered an extreme sprain. One year later, they discharged me with a 50% disability rating for my back, 0% for the ankle. The ankle kept spraining itself with the least amount of trauma. I was on crutches 50% of the time. Someone told me to put in a claim. After the exam and a search of my records, the VA conceded and gave me 10% for the ankle, but they said my back was getting better, so they took 10% away from my back. My back then began to go into muscle spasms, crippling me. Someone told me to go back and reopen your claim. The VA then said that my back really wasn’t any worse so they would not give me an increase. However, they said that my ankle was better. So they took away the 10%, leaving me with 40%. I wanted to go to college. You must be 50% disabled to get full benefits. I was too poor to go (SOL). A friend, John, told me to join the DAV and they will stop f... with you. Two years I was commander of a chapter and a life member. One more time my back put me back in the hospital. I had the National Service Officer plea my case for me. Next thing I know, I was awarded the 50% back and off to college I went.

3 iceman64

Volunteer

Rating: 5

Returning home after my tour in 'Nam, I stayed drunk for many years, trying to drown the hurt. I did stop drinking and still had the deep pain. I stayed shut down for over 30 years. The only joy I had was my children. A friend told me about Vets Journey Home, then called Bamboo Bridge. The first time I tried to take the weekend, I left after Friday night. Some time later I did finish the weekend. I had, and still have, recurring nightmares. After taking the weekend there is now a sense of peace, that was not there before and somethng I have been seeking for many, many years. It has been my honor to staff several Vets Journey Home weekends and have seen the welcoming home of the veterans that they so richly deserve.

4

Client Served

Rating: 5

I attended a Vets Journey Home sponsored by the Starfish Foundation last August. I am a Vietnam vet serving as an WAF medic. I did not see overseas action but was stationed at a hospital that treated the "walking dead"... men who had shut down due to being in Nam and what they did,saw and experienced there. IT was a cathartic time for me dealing with 40 plus year old issues that I had buried. The staff and volunteers there were great and helped me so much to exorcise my demons. If you can help continue this wonderful efforts for the 'Nam vets, it would be fantastic.