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Credit Card Management Services, Inc.

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Nonprofit Overview

Causes: Economic Development, Education, Educational Services, Financial Counseling, Homeless & Housing, Housing Support, Human Services

Mission: Credit Card Management Services, Inc. d.b.a. Debthelper.com is an IRS Approved 501c3 Non-Profit Florida Corporation dedicated to our mission to educate, advise and empower youth to seniors to handle debt, credit and housing and to provide affordable housing opportunities through the acquisition and rehabilitation of residential properties. Debthelper.com partners with those who create opportunities for people to live in affordable homes, improve their lives and strengthen their communities. Debthelper.com is ISO: 9001 Certified as audited by BVI, is licensed, bonded and insured to provide quality debt management services as governed by its Code of Practice and Best Practices through its membership with AICCCA, the Association of Independent Consumer Credit Counseling Agencies. Debthelper.com is a member of ACCPros, the Association of Credit Counseling Professionals, a member of the Florida Housing Coalition, a member of the NCHA National Housing Counseling Association. Debthelper.com adheres to the NISHEC National Industry Standards for Homeownership Education and Counseling and is a partner with the FHF Florida Housing Finance Corporation. Debthelper.com is a proud member of the Southeast Florida Better Business Bureau.

Target demographics: Consumers

Direct beneficiaries per year: 45000 Consumers

Geographic areas served: All States

Programs: Education for seniors 62 and other the options and alternatives and benefits of a reverse mortgage; homebuyer education and foreclosure prevention, debt management and debt consolidation, student assistance, mortgage assistance and financial education and credit counseling.

Community Stories

136 Stories from Volunteers, Donors & Supporters

Jon D.4

General Member of the Public

Rating: 5

TODAY , 11/17/2021 , I HAD AN EXCELLENT COUNSELING SESSION CONCERNING MY
REVERSE MORTGAGE RE-FI .... WITH FRANCES PALENZUELA ...
SHE WAS VERY PATIENT AND GRACIOUS WITH ME CONSIDERING MY LACK OF
PREPARATION .
AN OUTSTANDING AND KNOWLEDGABLE INTERVIEW !

1

Client Served

Rating: 5

Alex B. was our counselor. My husband and I thought Alex professional, courteous, and knowledgeable. A reverse mortgage is an important step. Radio and television commercials cannot possibly give you all the details and facts. He covered the process exceedingly well. Alex, thank you so very much for your assistance and expertise.

1

Client Served

Rating: 5

Alex Borges handled the counseling session as part of our application for the refinance of our reverse mortgage very professionally and efficiently.

1

Client Served

Rating: 5

I would recommend Debt Helper for any of your reverse mortgage needs. Alex Borge was very efficient and we were approved within 30 minutes. Thank you.

2

Client Served

Rating: 5

I had a interview with Doug Wiles, Wednesday, 9/22/2021. He is a very patient person helping me understand and answering my questions. Very thorough and clear he is a person that you would want to consul you on these matters. I learned allot from his feedback.

2

Client Served

Rating: 5

We had our appointment with Doug Wiles of DebtHelper.com this morning for our reverse mortgage application. He did a great job of going over all the figures and answering all our questions. I would give him 5 stars for his service. Sara Ackerman

2

Client Served

Rating: 5

Pedro Padillo explained a reverse mortgage to me like I have never understood. He answered all of my (rather basic) questions about things I have never understood as well as the more complicated ones. Pedro was very patient and never showed any annoyance that I was so ignorant of the process and I can honestly say that I now understand every facet of the reverse mortgage process. Thank you Pedro, you are one of the best.

2 Barry R S.

Client Served

Rating: 5

Alex Borge from Debt Helpers provided excellent counseling for our reverse mortgage.

2

Client Served

Rating: 5

My best regards to Curt Mucienko who was extremely informative and personable in walking me through a Reverse Mortgage Certificate counseling session.

I came away from this encounter with a real sense of self assurance that I would make correct decisions based on the information he elaborated on and the feedback he provided regarding my concerns.

2

Client Served

Rating: 5

This was a very helpful session with regards to reverse mortgage and the many questions we had. They were very accommodating to us and didn't get mad that we had to reschedule. A big thank you to Pedro for his help and support.

2

Client Served

Rating: 5

Together with my wife, we look forward to this counseling process to help us understand the reverse mortgage's benefits and responsibilities. It was imperative to be interviewed by phone, as we couldn't have a face-to-face consultation with the representative due to the agency's location. At the end of this consultation of approximately one hour, we fully understood the benefits, implications, alternatives, Q and A. We concluded that this was an excellent benefit for retirees in a similar situation. The office provided us with a knowledgeable financial advisor who explained point by point what seemed to be a difficult crossroads, and with his words, we felt like he was part of our family. We will always be grateful to Mr. Francisco Vargas.

2

Client Served

Rating: 5

My counselor at DebtHelper.com was Pedro Padilla and he was wonderful! He was professional, listened to my questions patiently, explained everything thoroughly and made the entire process go smoothly and effortlessly.
I obtained Reverse Mortgage counseling from Pedro and he explained everything in layman's terms so I could fully understand the process.
I would highly recommend this counseling agency.
Donna

2

Client Served

Rating: 5

My contact person was Pedro Padilla. He made everything very easy and explained everything so I completely understood all that I needed to know. This was a refinance for me so I thought I knew what I needed to know. However he pointed out some things I didn’t know. Thank you for your patience.

3

Client Served

Rating: 5

Our counselor was Francisco Vargas and he was excellent! We had a great experience with him. He was very professional and patient. He explained all of the forms in perfect Spanish and we appreciate him taking the time and accommodating to our schedule. Thank you Francisco!

4

Client Served

Rating: 5

What I expected and what I encountered were the complete opposite.
I expected a counselor, I felt like I was talking to a person who only cares about my knowledge of the program.
Rene was knowledgeable, very personable and enjoyable.
I was in the mortgage business for 29 years. What an uplighting experience that some people do care about their occupation
Thanks so much,
Tony Stallings

5 Gary W.4

Client Served

Rating: 5

Rene did an outstanding job in explaining the Reverse Mortgage process and gave us ample opportunity to ask questions. He was very knowledgeable, polite, and professional. He is a credit to his profession.
Gary and Ann Worley

6

Client Served

Rating: 5

I had no idea that this organization was a non-profit! Kudos for offering such an invaluable service to the community. I was able to get so much support and guidance from Debt Helper. They really took the time to make sure all my questions were answered. Alex was amazing and so professional, courteous, and information. I highly recommend their services for anyone looking to purchase a home, working on their credit, creating a budget, and getting professional sound advice in those areas.

6

Client Served

Rating: 5

We're getting a reverse mortgage and needed the HUD required counseling session. Debt Helper was recommended by a friend. Rene was assigned to do our session. Rene was timely, personable, knowledgeable and patient when he was working with us. I would recommend anyone needing this training ask for Rene at Debt Helper.
Thank you Rene for a very good session. Bill & Kathy Jackson


6

General Member of the Public

Rating: 5

Pedro P, did a great job explaining the benefits of my plan and he was very easy to talk to and a good listener

7

Client Served

Rating: 5

Pedro P. was outstanding in ensuring my mom, age 90, understood the HECM for which she was applying. He was thorough and detail-oriented while being patient.

thank you, Pedro!!

Mark N.

6

Client Served

Rating: 5

I am debt free. Thank you DebtHelper.com Thank you Cheryl Faust for all your help and keeping up with me during these last 3 years. You are a Super Star. Thank you Cody for checking with your calls to see if everything was ok. 1000% use this company if you want to be debt free even if you are not late in your payments. They are the best. Thank you

5

Client Served

Rating: 5

Great working with Chris on the evening of the 17th. Did a great job, informative, making sure I understood about the reverse mortgage process. Great job. Thanks
Glenn G.

6

Client Served

Rating: 5

My counselor, Rene, was very easy to work with. He was thorough and made sure I understood the language of the contract prior to moving to the next point. He answered all my questions before completing the session . Thank you for your help.

8

Client Served

Rating: 5

Our counselor, Rene, was very easy to work with. He was thorough and made sure we understood the language of the contract prior to moving to the next point. He answered all our questions before completing our session . Thank you for your help.

9

Client Served

Rating: 5

Our counseling session was by phone. Our appointment schedule was punctual and very informative.
Our counselor was very courteous and explained things very clearly for our understanding and satisfaction. The time was used to make every thing clear and was used wisely.
We are extremely satisfied with this organization and counselor.

7

Client Served

Rating: 5

The agent was very professional and articulate. Any information that was unclear she explained. Any any answers that were vague she gave details. She advised me on learning more about budgeting than just doing it to earn the certificate. She was great.

8

Volunteer

Rating: 5

I was refinancing my reverse mortgage and Barbara H was my counselor from Debt Helper. She made the experience so easy and quick. She put me at ease before we started. It was great talking to her.
Judy

8

Client Served

Rating: 5

I would very highly recommend this service to anyone that is required to take HUD counseling. Mohan Lalwani is the best!! If you have any questions regarding a reverse mortgage, he is an encyclopedia of information. I do not think there is anything this gentleman does not know about his field. He professionally answered all of my questions and even some I did not know I needed to know.

Excellent experience.
Judy Smith
Garland, TX

7

Client Served

Rating: 5

In searching for solutions for my father who has dementia, I looked into a reverse mortgage so that he can remain in his home with at home healthcare as long as he is able. I was counseled by Rene Viloria, who was very thorough, quite pleasant and knowledgeable. He had the answers to all my questions and made sure that I understood my options in great detail. I highly recommend this non-profit HUD counseling service.

8

Client Served

Rating: 5

TYTYTY 2 DEBTHELPER...everytime i call my questions are answered quickly..i have every confidence all staff know how to help me everytime..TYTYTY DEBTHELPERS

7

Client Served

Rating: 5

My name is Don, I just want to thank DEBITHELPER.COM and Susan Cammarano for helping me with my credit card debit. Susan was very professional on handling my case. Susan gave me words of wisdom and was very kind I will never forget what Susan and DEBIT HELPER.COM has done for me. Thank you so much and God bless you all. Thank you Susan.

7 Robert S.4

Client Served

Rating: 5

My wife and I just completed a required reverse mortgage counseling session with Bill Messerschmidt of Debthelpers.com. He was objective, comprehensive, and very informative throughout the session, as well as friendly. He provided thoughtful financial alternative strategies for us to consider and was a good listener too. We highly recommend Bill and his local office in Asheville, NC as an outstanding resource to schedule, conduct, and follow-up on financial counseling, and really helped us identify great strategy options that were new to us. Thanks

7

Client Served

Rating: 5

We highly recommend Bill Messerschmidt and Debthelper.com.
He was very professional and clearly explained all the material thoroughly during our reverse mortgage counseling session. His material was easy to understand to our satisfaction. He took all the time necessary to explain the answers to our questions to make sure we understood the answer.

7

Client Served

Rating: 4

I'd like to thank Bill Messerschmidt for his help this morning in better understanding a reverse mortgage. Bill explained things in terms that were easy to understand which has helped me in making a more informed decision. I now feel ready to move forward with a reverse mortgage. Thanks, Bill. I'd also like to thank DebtHelpers for several reasons. One, as a non-profit, the fee was very reasonable, but more importantly, the two times I called, customer service answered the phone within a minute of calling and was very helpful in taking care of my situation. Thanks to you, as well. I wholeheartedly endorse DebtHelpers. I appreciate all you've done for me.

8

Client Served

Rating: 5

From the moment I called debthelper.com and spoke to Yoleny G., I felt I was in good hands. She was professional throughout the entire process. Her professionalism deserves more than 5 stars; it was top of the line from start to finish. When there were processes I didn't understand, she patiently explained the processes and documents I needed and why. It was so nice working with someone who was understanding during such a difficult time. Thanks!

7

Client Served

Rating: 5

Susan was a sweetheart from the time I contacted Debthelper. She took a listing of my debts and info on them. Soon I was setup with an account and she even set it up to be deducted from my checking account. She was Johnny on the spot with help to understand the process. She stopped all tge collector calls as well. She was my ROCK. She kept in touch with me thru out the process. What a blessing she was. It was so easy and I found peace of mind. I am now debt free from credit cards. I want to encourage anyone that has this kind of debt to call them and ask for Susan she will be there for you. Great job Susan

7

General Member of the Public

Rating: 4

DebtHelper did a great job, but I rated it 4 Stars because of the person I spoke with when I called to make the appointment. She did not exhibit good customer service skills and seemed rushed and bothered that she had to take my call. Her name is Kenslande JeanBart and she also failed to attached one of the documents I was to receive.

However, the next two employees were just the opposite. S. reyes emailed the missing document and was very helpful and professional. Alex Borge, the counselor who called me today, also was very professional, helpful and professional.

8

Client Served

Rating: 5

I had a list of 16 companies to choose from, to schedule a counseling session for a Reverse Mortgage, and I called 10 of them before making a decision.

I chose Debthelper.com. not only because their fee was less than any of the others I called ($120.00), but also because they actually answered the phone, and were the most helpful initially.

We were counseled by Bill Messerschmidt who was not only very informative and helpful, but we actually learned two things we were not aware of regarding a Reverse Mortgage! That information was invaluable and changed the way we decided to use the Reverse.

I highly recommend Debthelper.com if you're looking at any Reverse Mortgage!

From a very grateful client - Terri

9

Client Served

Rating: 4

DebtHelper staff members called me several times to be sure I was ready for the counseling session with Bill Messerschmidt. They were very clear about the information I needed to have at hand during my hour session with Bill in March 2017. He called on schedule and shared A LOT of facts and options while explaining the Reverse Mortgage process. All folks I talked to were polite and extremely helpful in the daunting process of understanding reverse mortgage loans and the process. They kept in touch with my advisor at the mortgage company and immediately faxed him the necessary papers for the process to move forward. I will definitely recommend this group to my friends. Thanks for a positive experience!

7

Client Served

Rating: 5

My wife and I enjoyed our counselling session with Bill Messerschmitt. He was informative and gave us valuable information about the Reverse Mortgage. We would definitely recommend Debt Helper and Bill for counselling services. Thank you

7

Client Served

Rating: 5

My experience with William on 3/15/2017 was very informative. I learned a lot about reverse mortgages. He help me to understand the progress he help me in considering the options that were available to meet my needs...

10 Wendy169

Client Served

Rating: 5

I've read a billion things about reverse mortgages and it was like cramming for my finals, figuratively and literally! At 75 I'm still working because I HAVE to and I live in fear that I will lose that job - no one's gonna hire a person of my age. Anyway I was referred by a friend to a Reverse Mortgage Specialist , Earl Rose - he patiently went over everything and then sent me to DEBTHELPER.COM, which is a counseling service that makes sure you know exactly what your options are and to give you the opportunity to consider your decision. I worked with a super nice guy named Bill Messerschmidt and he is the most patient man - he was polite and calm no matter how many times I interrupted him to clarify something. He answered all of my questions and even maintained a sense of humor.

Now that I know what this reverse mortgage thing is all about - I'm going to go ahead with the process and hope this will help take some of the pressure off my shoulders.

9

Client Served

Rating: 5

The information and help I received from Nicole ButtsWimpel and JacobDenton on the Hardest Hit Fund, was above and beyond what I could ever imagine. Their professionalism and expertise made the whole process a much easier task.Thank you

10

Client Served

Rating: 5

This company was very Helpful. Very understanding of my situation. I would recommend them anytime.

11

Client Served

Rating: 5

Awesome company! This company did a workshop at my church. I took notes not knowing that I would soon need their assistance. Illness hit and I contacted debithelpers.com for help with the hardest hit program. Nichola was amazing! She walked me through the paperwork and process step by step. Nichola answered all of my questions and at no point did I feel lost. She emailed and called me at my convenience--- who does that??? Not to many companies that I know. I was approved for the hardest hit program; meaning catching up my mortgage and paying it for me for 12 months. Free, I didn't give them a dime!! What a blessing.

10

Client Served

Rating: 5

Bill Messerschmidt handled our reverse mortgage counseling session with the utmost professionalism.
His information was concise and easily understandable. If we had any question he took the time to explain the answer completely and made certain that we understood that answer.
We highly recommend Bill and Debthelper.com

12

Client Served

Rating: 4

The Credit Card Counseling session was very informative. I'm glad I took this and waiting on next session. Everyone should learn from this and take the course. You will feel better and smarter . My Counselor was real nice and explained everything to me.

13

Client Served

Rating: 5

SPREADING GRATITUDE:


This is a true testimony of the journey to save my house. I was unemployed for 4 years after being laid off in 2011 from a company where I gave 11 years of service, due to cut backs and the economy. During that time I STRUGGLED to pay my mortgage and fell short in the last 20 months. When I was 12 months past due I asked the bank if they would combine the past due amounts and add it to the mortgage which would grant me an opportunity to start over. The bank refused. Then I boldly asked the bank if they would willing to take $10,000.00 and allow me to start paying the mortgage again. It was a bold move because I did not physically have the money yet. The bankstill refused and filed a foreclosure on my house.

I realized that the bank had no intention to work with me and that this is a problem that a lot of homeowners face. You pay a “30 year mortgage” for over 20 years and as you get close to the finish line they want to rob you of your hard work, then capitalize on it with someone else. Lord, the devil has a plan, but My God has a planet and within that planet there are some GREAT PEOPLE and resources such as Florida Hardest Hit Fund (FHHF) that helped people like me and my friend Clinton (Junior), who God sent to provide me with the information.

It was a long and, at times, tedious journey. It seemed I would be asked for 5 papers and once those were sent I was asked for 10 more. The same process took place but the amount of papers requested seemed to increase. BUT it was all worth it!

In my first attempt seeking help with FHHF, I was told I was not qualified. I was honest in all aspects, so it befuddled me. Yet, I tried again and my persistence paid off in the end. I was working with a FHHF representative by the name of Jacob and if there is an award for the best customer service, Jacob should be the recipient 10 times over. Jacob has the patience, professionalism, tolerance and empathy of a saint. When I was initially not qualified, he took the time to explain everything in detail, even though I was not a client and there was no benefit to help me. He was just as gracious in my moment of triumph as he was in the face of my defeat.

I wrote this message for a few reasons. First, I want to thank the family at Florida Hardest Hit Funds, especially Jacob who had worked on my case so diligently. Secondly, for those of you who are struggling give them a call. You may even get Jacob but, regardless, I can assure you that FHHF will fight for you! Lastly, do not let the banks take away what you have worked so hard for, there are resources out there to help you, reach out to them.

Sincerely,
Beverley Anderson

12

Client Served

Rating: 5

Excellent advice on reverse mortgage. On time and friendly.

13

Client Served

Rating: 5

Alex C at DebtHelper.com explained everything clearly about a reverse mortgage and what to expect. Very helpful counseling!

12

General Member of the Public

Rating: 4

Debt Helper helped me understand the first time home buyers entire process. Some of the things I already knew, but the terms that I didn't already know were explained to me in a way in which was easy to understand. I would recommend this company to any first time home buyer! I wish it was a little less expensive as the home buying process in itself is very expensive, but other than that I would highly recommend them.
Melissa H. - Naples, FL.

13

Professional with expertise in this field

Rating: 5

FAR EXCEEDS EXPECTATIONS INDEED!
Extremely helpful, very quick turnaround on requests , amazing customer service , always super courteous, builds great relations and represents the company in a very professional manner-thank you so much to Jaan Lalwani because she is DebtHelpers' CCMS)greatest asset!!

11

Client Served

Rating: 5

Wafaa was really awesome. I explained why we had to do this and she was very understanding. Bad things happen to good people. Highly recommend this program.

11

Client Served

Rating: 4

I was referred to DebtHelper.com by Legal Aid of Broward County. Their website was easy to use, and after completing the online course, I took a break before caling them for the interview part. The staff were diligent in contacting me to make sure I did the necessary phone interview as well, to complete the process. My phone interview was informative and professional. I spoke with Traci, who was really nice. She was knowledgeable, thorough, and friendly. She answered all of my questions patiently, and made the experience expedient and pleasant. This was actually the second time I've completed the course, and I got consistently good customer service from all of the staff I spoke with.

10

Client Served

Rating: 5

My interview with Bill was very informative and Bill made it very easy to understand. He took his time and made sure I understood all aspects of the mortgage. Also he was very personable and easy to work with. I was very impressed with his performance.

10

Client Served

Rating: 5

The information I received was about a reverse mortgage. All was explained thoroughly and easy to understand. Bill Messerschmidt was very personable and friendly. I would highly recommend Credit Management.

11

General Member of the Public

Rating: 5

Bill was very helpful to us in understanding the Reverse Mortgage rules and requirements. I would recommend him to every one. Dan Rouse

11

Professional with expertise in this field

Rating: 4

Jaan Lalwani has helped separate Debt Helper from the rest. There's no other agency that offers the type of support at her position that Ms. Lalwani selflessly offers on a consistent basis. She's a real asset, not just to the agency she works for but to the industry overall.

H. Parker

11

Client Served

Rating: 5

My interview with the team member was great.He made me understand The facts About This Reverse mortgage in great detail.

10

Client Served

Rating: 5

I consider myself a client of CCMS, because as a loan originator solely for reverse mortgages every one of my clients undergoes a HUD mandated session with an objective third party. Clients who have used CCMS for that counseling session unanimously report a cordial, informative session that answers all their questions and gives them confidence that they had the whole story. I receive only compliments on this particular agency. And when I was faced with a crushing deadline for a client, CCMS went out of their way to accommodate them so we could complete the transaction on time.

11

Professional with expertise in this field

Rating: 5

I want to let you know that Jaan Lalwani far exceeds any one I have worked with in the business world. This one is a keeper. She responds quickly and is very reliable. Because of her your number is one I keep on my list for my clients to call.

11

Client Served

Rating: 5

I retired early due to a disability and was not able to make my Mortgage Payments., I applied for assistance with my Mortgage holder 2 Months before I was unable to pay. it has been 7 months and they still have not responded to my needs.
Someone told me about Florida Hardest Hit about 3 months ago. Credit Card Management Services was not only able to help me, but they did so very quickly. I was impressed with their professionalism and urgency to help. Thank you Nicola for all of your hard work and diligence. You guys have restored my confidence in these kind of Services. I can now get back on my feet thanks to you !!!!!

11

Client Served

Rating: 4

Bill Messerschmidt, This consultation was very vital with him. enabling me to be equip with all of the particulars to attain a Reverse Mortgage. Which he recommended other Information to fit my needs.
Thanks
Princis Scott

11

Client Served

Rating: 4

On Monday, March 21 2016, I had a counseling session with Bill Messerschmidt on the topic of HECM loans. Bill was 'very' thorough over the course of the session and showed complete knowledge of subject matter. Bill patiently answered all the questions I could think of. Seemed like a very likable fellow.