The city of Hope has first-class equipment, but the system is chaotic, and it is shocking that some doctors lack the basic love for patients.
Entered this hospital for treatment in November, and was assigned to a doctor who had no medical ethics. This doctor never answered the patient questions in the patient portal (twice to ask important treatment questions) and the hospital's private email (5 times to ask important treatment questions) ). so many patients need to enter treatment from the fourth week after the cancer surgery, but the doctor just meet patient once then never answers any questions, asks for a meeting again, no answer also.
In this situation, the patient had to request a change of doctors. What is unbelievable is that the procedure for changing doctors in the City of Hope lasted for two weeks. At this time, it was the eighth week after the cancer surgery. All treatment options depend on the patient's own search for answers on Google.
After the hospital arranged a new doctor, the first appointment of the new doctor was arranged a few weeks later, at twelve weeks after the cancer surgery. This is also the deadline for cancer patients to receive treatment. the patient once begged to make an appointment with the new doctor earlier, but although the appointment was made, it was canceled the day before the appointment, the reason is that "the new doctor does not want to see you at this time". This is a shocking answer.
it is worth mentioning that city of hope upland radiotherapy department is very efficient and top-notch,
If the patient enters the city of hope, if he is assigned to a doctor who has no doctor's ethics, then your life is not guaranteed. Once, the enthusiasm of the staff of the City of Hope was moving, but the chaos of the hospital system was shocking.
I recently visited Woman Center in the city of Hope. I arrived at 11 o'clock for an interview of 11:20. The receptionist was very mean and had an attitude with me. They put me in a room. I sat there for more than an hour. No one acknowledged me that I was sitting there except this rude nurse who came 3 times in the room pretended not seeing me washed her hands and went out of the room. The next 2 times she came in she took something from the cabinet and left. She did not acknowledged me like I was invisible. After an hour and half I went out and asked someone how much the wait will be. They said she is finished with the one before you and she is going to come in right this minute. I sat there for another half an hour and nurse did not show up. Then I put on my clothes and went out and asked them to cancel my appointment. No apologies, nothing. In addition to the difficulties a patient has to suffer because your hospital is under construction, now your staff turned rude and insulting. I give this place a Zero.
I’ve been going there for 9 mos. & have had numerous problems, IV’s placed in wrong/lab draws painful/bruises/wrong labels on blood vile/scheduling nightmares/incompetent nurse in treatment clinic/lack or incorrect information/wrong directions given (had a print out) /nurses leaving because of management & narcissistic dr. /billing problem, they charged $1,714. For a pneumonia shot that could be done for $170 at most (ck internet)/lack of communication/anesthesia problem (not enough) etc. I have been given great help by very few & the medication I‘be been given has reduced my cancer & I’ve had side effects. Although I’ve been lucky to get into a trial.. there’s been many problems & I don’t believe they’ll ever be properly addressed & never fixed. I’m sick & tired of constantly having to “being on my toes” as they say, can’t imagine the problems others have especially the older/sicker patients. It’s definitely for profit & lack of empathy or fixing problems management!!
City of Hope is a fully corrupt institution: Steals money from the community because it does not offer patients a good and promising treatment. City of Hope, for example in the case of cancer, just offer the same killing treatment and that is chemotherapy. Where does all the money that receives goes? Thousands of millions of dollars in founding just for the pockets of the administration and the health mafia: I am a witness and I can prove it.
In June of 2016, I was diagnosed with a very rare form of Leukemia called BPDCN, at the time I was only the 7th child in the entire world to be diagnosed with it. The City of Hope was the only hospital that had a clinical trial treatment for me, and even MD Anderson referred my mom and me to the COH. I can't express how wonderful the nurses, doctors, and basically all the workers are, this is a hospital that "gives hope" to many people. I am currently 2 years post-transplant and am now a pediatric speaker for this hospital, check out the links below and watch some of my speeches!
I recently lost my daughter to cancer and received one of your donations in a lovely card with a Japanese garden on the front and very kind message inside. I needed to send a card to my nieces in New England when their mother passed away, so I gave donations to your City of Hope in their names. I have not received any communication from either of them about the cards which leads me to believe they never got them. Please follow up on this for me. Thank you. Nancy Hamilton
Compassionate care and world class research for new treatments and cures is what they do every day. Senior doctors do weekend rounds which is almost unheard of elsewhere and the speed with which they diagnose the problem and begin treatment is unmatched. Their scientists developed the humanization of monoclonal antibodies, which was the basis for the invention of 4 of he most important cancer drugs in the last 30 years. They are smart, hardworking, efficient, and they truly care about the patients. City of Hope saved my wife's life by putting into remission her rare, aggressive lymphoma.
City of Hope is NOT a fundraising organization that sends some of its money to other outfits that fight cancer. It is a full-fledged hospital and research institution at the forefront of cancer treatment. That all patients cannot be helped by City of Hope is tragic for those individuals. That care and survival of millions of cancer victims continues to take strides forward thanks to City of Hope makes it highly worthy of charitable contributions.
Review from CharityNavigator
Despite having over $300 million in reserve assets and holdings at the end of 2008, comprised partly of nearly $97 million obtained from public donations, City of Hope refused to provide lifesaving treatment to a cancer patient of mine whose limited Medi-Cal (California's Medicaid) would not cover the cost of her rare cancer. Instead of hope, they gave her a death sentence. Now she is dying painfully and hopelessly in my hospital while the City of Hope for Rich People Only continues to collect donations they will not use to save her life.
I have been treated at the City of Hope for lung cancer. I can't rave enough about the fantastic medical treatment, the caring and concern demonstrated by everyone in the entire organization.. EVERYONE from the custodians to the upper management of the facility. Everyone has a smile and is willing to go the extra mile to help you with anything you need.Rather than give directions to some lab or office, people actually will TAKE you to that location! Medical treatment is thorough, with state of the art equipment. I have no doubt that I am here today because I have been in their care. 2 of my coworkers (that I know of) are also patients at City Of Hope.. we all have the same opinion... they are marvelous!