Mission: Citizens mediation service, inc. 's mission is to empower all the people of southwest michigan to successfully resolve conflict through mediation services that facilitate lasting, positive solutions.
Programs: The citizens mediation service, inc. Provided low-cost / no cost mediation services in berrien, van buren, cass, branch, and st. Joseph counties in michigan. The agency conducted mediations in the following areas: court actions (district, civil, family, juvenile, probate); special education issues, civil rights complaints, business disputes, and property issues. A large proportion of clients had their mediation fees waived who fell below federal income guidelines. Trained volunteers and staff provided these mediation sessions at great savings in time and dollars to the court system and to families. During 2017, the organization mediated 271 cases out of the 603 that were referred to the center. Agreements were reached in 67% of the cases mediated. All cases were mediated by trained volunteers; including 20 new volunteers.