On July 5th two representatives of Christlife Ministries, a 501 (c) (3) non-profit organization made contact with my Mother in the most disrespectful and belittling way they found possible. The female representative who claimed to be a good Christian woman stared down her nose as she not only accused my Mother of wrong doing but also insulted my Mother’s appearance, a Cancer Survivor, a woman who had been disabled for many years before her full mastectomy, a woman who is taking sole care of one of her granddaughter in spite of her health limitations, a woman who lives on a small fixed income with no transportation, a woman who daily gives her troubles to God only to be treated horribly by a woman who claims to do God’s work.
I am asking that your staff, your community representation take training and or classes on not only etiquette but customer service. Our family has not been able to properly grieve as your establishment made their demands to clean out my deceased Brother-In-Law Donald DeCrow’s belongings; a man who died in his bed at your facility, just so his “bed could be filled”. This was Christlife Ministries representative’s only concern? A man who was denied proper health care and subsequently died in your facility. Donald was no saint; he was a man, a human being, a child of Christ! Donald was blessed to have found your program as he began his last attempt as a positive member of society. He left behind his wife (my sister) who is currently incarcerated and his only child, my niece a beautiful six year old girl who only knew her father to be the man who hugged her tight and loved her unconditionally.
Donald’s unexpected death has not been easy for my Mother. My husband a decorated Veteran after 24 years in the Army, myself a highly recognized community volunteer and Fraud Auditor and our six successful children live in the state Washington, we are unable to make an emergency trip to Colorado to help her ensure your facility was cleaned out properly. We are beyond disgusted with the tone your 501 (c) (3) non-profit organization has handled not only the passing of Donald but the treatment of his only family. My mother had to shield my niece from your representatives as she is six and does not need a woman preaching the word of God to act the complete opposite. My niece is innocent and still unaware the choices of her parents have landed her an extended vacation at her Nana’s!
I intend to share our story with anyone in Southern Colorado who will listen to ensure no other family member ever goes through the gross mistreatment my Mother experienced. Please educate your staff on customer service, etiquette and proper interactions. Remember when claiming to be Christ like your actions speak louder than any advertisement or propaganda you use to fill the beds of your establishment!