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Childhelp Inc

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Nonprofit Overview

Causes: Child Abuse Prevention, Children & Youth, Children & Youth Services, Crime & Law, Domestic Violence, Foster Care, Hot Lines & Crisis Intervention, Mental Health, Suicide Prevention

Mission: Childhelp exists to meet the physical, emotional, educational and spiritual needs of abused, neglected and at-risk children. We focus our efforts on advocacy, prevention, treatment and community outreach.

Community Stories

40 Stories from Volunteers, Donors & Supporters

5

CHDonorCareManager6, Donor

Rating: 5

09/24/2021

9/6/2021 ..." . Y’all are doing amazing things with this organization and I hope nothing but the best for it." - Isaiah H. 8/19/2021 ... " I am so happy to be able to help the Childhelp organization and contribute to the amazing work you all are doing!" - Grace E. 8/5/2021 "I would like to start by saying that I think this is a wonderful and indeed important cause and I very much support this and love all the hard work that everyone in this organization puts forth for this effort!!!! - Lacey L. 6/29/2021 "I look forward to staying up to date on what Child Help is doing to support and bring positive change to our communities." - Cailee B 4/7/2021 "I need to say that what you are all doing is an amazing thing and I am very proud to be able to help when I could. Keep up the great work that you are doing and never forget that it is unnoticed, though it might be thankless at times you are making a great difference! " - Shauna S 9/22/2021 “Thank you for the help and the wonderful work you do for those kids.” - Joel L 9/6/2021 “My name is Wesley, and I want to start by thanking you for ensuring that the Childhelp service continues to operate smoothly and to the best of its ability. It really is a wonderful service that you provide.” - Wesley P

1

lgasparik General Member of the Public

Rating: 1

10/13/2024

Troy Baldree, Thomas baldree’s father, is a high ranking member of the Arizona Childrens Charity. His son has embezzled over $60,000 in a local remodeling company based in Greenville, SC. He also has a history of abusing pills and alcohol with DUIs to confirm his record. His father, Troy Baldree, decided to leave a review under the remodeling company that his son used to work for and also embezzled from. This is not the type of person or family you want promoting a childrens charity. He is only using this for his and his sons own benefit. If troy really cared about children, he would get his own house in order before helping other children.

2

stephies Donor

Rating: 1

10/03/2024

They say it’s a one time donation in person, then send an email that it is a monthly donation- unfortunately if you don’t check your spam email accounts you’ll be paying monthly and not knowing.

5

Carlos00001 General Member of the Public

Rating: 1

06/04/2024

I tryed to contact this organization
The lady for a different amount, after went I checked me bank was a totaly different amount

Know they don't answer the fhone and they keep charging me $30 dollars

I need to cancel that

Comments ( 1 )

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Childhelp 07/10/2024

Hi Carlos did you leave a voicemail when you called the office or have you tried to email us directly? There's not enough information here to help. Please email gifts@childhelp.org or call 480-542-5952 and be sure to leave a voicemail otherwise there's no way to know you called sir. Hoping to hear from you soon so we can resolve this for you.

1

BrilliantAction Professional with expertise in this field

Rating: 5

03/13/2024

Childhelp is an extraordinary organization with a promise: To meet the physical, emotional, educational, and spiritual needs of abused, neglected, and at-risk children. The Co-Founders, Sara O’Meara and Yvonne Fedderson have helped millions of children with their sincere and loving hearts. It is with gratitude that I write this review. If you want to donate to an organization, bless a child’s life, and donate to Childhelp.

3

swajaaj Volunteer

Rating: 5

10/10/2023

I was walking out of a restaurant and a guy with an iPad outside of a restaurant and stopped me. I usually never engage with people who are promoting or selling things at booths. But I saw it said “help fund the hotline for abused children”. So I stopped and he had backpacks but I didn’t want a backpack so he said did I want to pay $30 ONE TIME FEE to the child abuse hotline and to support. I was like of course ! I didn’t have cash so I paid for the service through his iPad /tablet with my credit card.

He said I would get an email and receipt. I later checked like a hour later and I did get an email. Sadly I was signed up for a monthly $30 subscription. I immediately emailed them at gifts@childhelp.org someone named Lindsey immediately responding and refunded my $30 and said she would cancel the $30 monthly subscription.

I guess I won’t know if the subscription is cancelled until next month. I do see the $30 I paid today refund being processed. I just feel scammed and I’m glad but shocked to see how others have been scammed. I will be reporting this to my state.

Never ever give your money especially credit card/debit card out ! Just do your own research and donate online to the profit on your own time and own will !!! Such a scam. I am glad I caught it now

Comments ( 1 )

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Childhelp 10/24/2023

I am very sorry that this campaign left you with a feeling of being scammed- truly not the intention of this campaign, nor the experience that we want anyone to have. We put three steps in place to try and make this campaign as clear as possible: 1) The rep should have verbally communicated to you that this was a monthly campaign when you agreed to make a donation; 2) You should have seen on the screen of the mobile device used to take your donation that this was a monthly campaign; and 3) You should have received an email immediately following your donation communicating confirmation that this is a monthly campaign. The email is our internal way of ensuring that the campaign was properly communicated, and is the means by which we also receipt each donor, as a donation receipt is attached to that email. I'm glad you reached out to Lindsey to ensure this was addressed and corrected.

7

Kinkea02 Donor

Rating: 1

09/26/2023

I was just at Core Life in Murfreesboro, TN 37129. I was approached by one of their Child Help Ambassadors. He was very polite and seemed honest, so I donated 5 backpacks and supplies to fill it for a total of $109.25, he proceeded to ask me to donate a ONE TIME donation of $30 additional dollars to go towards the child help; Helpline, which I did. I then looked at the Email from the organization that they signed me up for a $30 monthly donation! I cannot believe I fell for this SCAM! I know better than to give to random people asking for Donations without first researching it. I was just feeling extra generous today and believed in the cause, but I was reminded why I usually say NO Thank you and keep walking. I've called the number listed on the email @ 480-542-5952. and left a message and sent an email. Hoping for a response but not expecting one.

Comments ( 1 )

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Childhelp 10/06/2023

Hi Connie I do see that you also reached out to us directly, like you mentioned here. Thank you for that, as we're better able to assist that way. I'm glad that we were able to respond on 9/27 and get this resolved. To confirm Connie, the monthly donation was cancelled as well as refunded. I'm sorry again for that error. If you should need anything else, please reach out to us through email again or by phone.

3

saddenedsurvivor Donor

Rating: 1

09/22/2023

I thought this was a good nonprofit, but apparently they don't even run any of the residential programs anymore. The staff at HQ is new every few months, and supposedly it's because the executives are more interested in their outsized salaries than keeping kids safe or treating staff humanely.

Heard from two or three sources that the former Chief Program Officer (now Chief Administrative Officer) let a known child abuser stay on staff for two years, and when one girl accused a therapist of exposing himself to her, she and other executives treated the girl like a liar and defended the predator. Then, they wanted to fire the communications executive who stood up for the kids.

If I could give zero stars I would. Shameful for these executives to use abused kids to enrich themselves while defending predators.

Most of the program people seem to care, but the top half dozen leaders (including the cofounders and executive vice president of the board) are basically rotten to the core. There's a reason they have such a bad reputation around town. So greedy. Zero respect for kids. Zero respect for staff. Zero respect for volunteers and donors.

3

Akarogal Donor

Rating: 1

09/20/2023

I have been charged for a monthly donation while only signing up for a one time donation. I have emailed and left messages. I hope this is resolved before I take further action. They were in front of maple street bakery and got me to donate.

Comments ( 1 )

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Childhelp 10/06/2023

Hi there - I just wanted to follow up to see if you still needed assistance or if everything was taken care of via email or phone.

6

Z5gFN35eTuT4YUn General Member of the Public

Rating: 1

08/02/2023

Back in September of 2022 I was approached by two people at a booth outside of Walmart in Cedar Park, TX. I gave a ONE TIME contribution of $20, and they took it upon themselves to charge me monthly for close to a year. I will be reporting these practices to the Arizona State Attorney, and making sure everyone on social media does not give their money to this “organization”. This is extremely fraudulent, and they should be ashamed of themselves. Looking at other comments I can see that this appears to be a common tactic. We can’t trust anyone these days!

Comments ( 1 )

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Childhelp 09/13/2023

Thank you for also reaching out to us directly Rachelle on the 3rd of August so we could help get this corrected. I see the confirmation email was sent to the email you provided as well as a copy of the receipt. Did you also need assistance with a refund? I don't see that request in your email communication but we can of course help with that. Thank you again.

3

foolishdonors Donor

Rating: 1

07/03/2023

We were approached by a young woman outside of Eggs and Joe breakfast restaurant in Gilbert, AZ on 7/3/2023.. She stopped us and asked for a donation for a backpack drive for Childhelp. She had a name tag, posters all on a table in front of the restaurant. Everything looked official. My husband gave her $20 cash and she typed in our email into her hand held device and said we will receive a receipt for our donation in a few minutes. Well, an email never arrived and I'm sure she pocketed the $20. Don't donate to this organization. From the looks of the other reviews, they are not very trust worthy. Never again will we trust anyone and give cash.

Comments ( 1 )

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Childhelp 08/01/2023

Hi Jade - thank you for also reaching out us directly earlier in July. To confirm, your purchase of the backpack was completed and accounted for, the donation of the item was successful and a receipt of all of this was sent to the email you provided. If you should need anything else, please let us know. The email address you emailed us on 7/11 is correct, gifts@childhelp.org and a good number is 480-542-5952.

5

snowbickley General Member of the Public

Rating: 1

06/26/2023

This non-profit is a complete scam! DO NOT DONATE to them. I was ambushed outside to give a one-time donation. Now I have monthly charges from this organization. I've had to cancel my debit card every month and yet somehow, with my new debit card, in comes another "child help" charge. I'm not in the process of SHUTTING DOWN MY BANK ACCOUNT and changing banks because the charges keep coming through and my bank and this organization aren't stopping it. Donating to them will be one of the biggest mistakes you'll ever make.

Comments ( 1 )

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Childhelp 08/01/2023

Thank you for also reaching out to us directly Snow. Per our email conversations in early July when you connected with us we were able to locate the record, ensure it is cancelled as well as issue the refunds.

6

simonsays223 General Member of the Public

Rating: 1

05/04/2023

Childhelp is a disgusting organization that should be shut down. They literally stalk suspected victims of child abuse in public and harass them. It's inexplicable that organizations like this are able to exist in 2023. They make everyone less safe.

Comments ( 1 )

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Childhelp 08/01/2023

Our leadership team does not know what this is in reference to, but we want to understand your concerns, hear your story, and help. Please reach out to our corporate office to discuss further. Childhelp is dedicated to the safety of victims and survivors of abuse and every voice matters to our team.

5

Misleading Donor

Rating: 1

04/05/2023

I visited a DSW shoe store in Austin, Texas. Upon exiting the store, I was approached by a Childhelp organization representative whose nametag read "Rudy A." He educated me on Childhelp's development and purpose. He offered two donation options; a $30 bookbag or a $10 donation which I offered cash but he replied "card only". Minutes later, I received a thank you email for my "monthly donation" however I never heard Rudy mention that this was a re-curring monthly donation nor did I agree to it. Upon returning to the stand, he was no where to be found nor did the DSW employees know of his whereabouts. He finally returned to the stand where I explained to him that I only intended to give a one-time $10 donation, not enroll in a monthly donation to which he advised me to reply to the "thank you" email which I did in addition to calling the number in the email and leaving a voice message for a "Lindsey". I also canceled on their website. Upon reading reviews for this charity, I realized that I am not the only person who this has happened to therefore I filed a formal complaint to the Arizona Attorney General to warn the public as I believe Childhelp representatives might be misleading unsuspecting people by falsely and involuntarily enrolling them into a monthly donation.

Comments ( 1 )

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Childhelp 10/06/2023

Hi Rebecca, I just wanted to connect on here as well that this was received via email on 4/5/23 and corrected that same day. If you should need anything else, please let me know.

3

dmr79 Donor

Rating: 4

01/27/2023

This is a follow up from my original post.

After my disappointing experience with this organization, I contacted Childhelp and corresponded with Lindsey Garrison, the Donor Care Manager. She was extremely helpful and very kind. She explained how the experience I had was not at all what it should have been and apologized. I felt like she listened to my concerns and she swiftly cancelled my monthly donation that I did not authorize on my card. I am greatly appreciative of how Lindsey handled my situation. I am encouraged that my experience was not how the donation process is handled typically.

Original post:
Today, I committed to donating a backpack for abused children and was asked if I wanted to donate an additional amount totaling $50 to help out these children even more. I was so glad to help such a worthy cause. When I got home and saw the emails (2) confirming my donation, I noticed that one of the confirms was for the backpack and the other, to my surprise, was for a $30 monthly donation that I had not approved. It was not made clear to me that the additional amount that I approved above the donation for the backpack was for a monthly donation. I was led to believe it was a one time donation. This seems like a very worthwhile charity, but I am feeling deceived.

8

JamesAZ Donor

Rating: 1

10/13/2022

If you have been deceptively signed up for unauthorized recurring charges by child help please report them to the Arizona Attorney General.

They appear to have knowingly been doing this for years. Please help stop it.

https://consumer-complaint.azag.gov/publiccomplaint/begin.aspx

8

JustNotRight Donor

Rating: 1

04/28/2022

Unfortunately, I had the same negative experience as many others. I made a one time donation outside a restaurant and they kept charging me. Very deceitful charity. This is so sad. I will be disputing this with my bank. I hope the money they have received, including the stolen money, is truly used to help children. At this point, I doubt their integrity to do what it is they say they do.

9

backpackandsupplydrive2 Client Served

Rating: 5

05/19/2021

["The Backpack and Supply Drive has gone swimmingly! Your team is so polite professional. I’m very eager to hear how many kids our store and community have been able to support!
Thanks for reaching out to check on everything, we really enjoyed partnering with you all!]"
Management
Hopdoddy Euless

9

backpackandsupplydrive Client Served

Rating: 5

05/19/2021

["I just wanted to thank YOU & your team for what y'all do! We love having the backpack and supply drive here, they are always so sweet! And they make GREAT front door greeters!
Always nice to have a friendly face when you first come inside & our customers have loved it!
We hope we can continue to help and support y'all through the years as well!
You all are ALWAYS welcome here! And we can’t wait to see y'all again]".
General Manager
Hooters of Plano

21

Stacy M.2 Donor

Rating: 1

05/11/2021

If could give them a zero I would, they are scammers they asked for a one-time donation and then keep charging your card monthly!! DO NOT DONATE a penny to these people. I am so beyond disappointed in this world you think you are doing something nice and they end up screwing you! I did report it to m y bank. If I do not receive my money back I will make sure to keep sharing my story so no one else has to be ripped off like I was!

9

CHDonorCareManager5 Donor

Rating: 5

04/28/2021

08/20/2019
"Thank you for the difference you make in the world, keep at it I think its beautiful." Clayton H.

02/24/2021
"Thank you for all the good work you do in the community." Angela D.

08/13/2020
"Thank you for all the work you do to help out children in need. I was very happy to have signed up to donate." Jeremy Percy

10

CHDonorCareManager4 Donor

Rating: 5

03/23/2021

11/08/2020
"After hearing the story of this organization I was happy to contribute! I think this organization is amazing and absolutely necessary." Sianne S.

10/06/2020
"I sincerely thank you for all that you are doing, this is an incredible organization that I look forward to supporting for years to come as much as I can. Thank you again!" Jessica S.

05/12/2020
"Thanks for the amazing work you're doing." Molli H.

13

CHDonorCareManager3 Donor

Rating: 5

03/08/2021

12/19/2018
"I hope this message finds you doing well during this Christmas season. It was a pleasure knowing that I was able to help out children in need and I thank you for giving me that opportunity. I hope you have a very Merry Christmas and a Happy New Year!" Julia E.

01/21/2019
"We appreciate the opportunity to learn about your organization and the great work that you do. We are glad to be a part of it, even if it’s in a very small way." Caroline H.

12/03/2020
"I think it’s amazing what you are doing, and I hope the benefits truly reach those in need. Thank you so much." Matt C.

14

CHDonorCareManager2 Donor

Rating: 5

03/07/2021

02/02/2021
"Thanks for all you do! Will still definitely be donating to y’all in the future!" Zack B.

12/18/2020
"Thank you all for all you do! I love Childhelp and hope to be able to donate in the future." Elizabeth W.

12/15/2020
"I'm so grateful I had a little extra to give when I signed up. I hope to be able to sign back up. Thank you for all you do to help!" Brenn C.

13

CHDonorCareManager Donor

Rating: 5

03/05/2021

02/18/2021
"I really appreciate the opportunity that you've created for individuals to donate and make a difference in so many lives. When I get the opportunity in the future, I'll re-commit to the monthly donation. Again, thank you for all of your hard work toward improving the lives of many and making it so easy for others to assist you in your work."
Alexandra N.

02/03/2021
"I was blessed to be given the opportunity to give to your program that enriches the quality of youths’ lives."
Evan S.

01/11/2021
"Thank you so much for the opportunity to donate to Childhelp. I hope to do more to give back in the future."
Ali L

21

katmcd Donor

Rating: 1

12/30/2020

DO NOT GIVE THEM CREDIT CARD NUMBER!!! I made a one time donation of $21 in October and have been charged a monthly donation that was unauthorized. I tried to call them about it and ended up having to cancel my card as there has been no response and lots of unauthorized charges from them.

Comments ( 1 )

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Childhelp 01/28/2021

Please connect with us directly if you haven't already so that we can assist in getting this investigated and corrected. You can reach a Donor Care Manager at 480-542-5952 or through email, gifts@childhelp.org

22

tinaM55 Donor

Rating: 1

09/21/2020

Would love to give zero stars. This company is a scam. I was approached in front of a store. I usually don't get suckered into this kind of stuff, but for some reason I listened to this lady.
She explained to me what they do want what different options of donations they have. I decided to donate 10$. of course I didn't have cash on me. I gave her my card and she entered all my information. I was told to watch out for an email, because I could set up a monthly donation if I wanted to. and the email will also have my receipt. I went into the store and did my shopping, not feeling right about the whole situation. Once I got back in my car I checked my email, nothing. I checked it again at home, nothing...so I started to research this so company. .found many many many bad reviews on how they set up autopay on your account. I was told it was a ONE time donation and I can set up a monthly donation myself once I receive the email . NEVER got that email. I decided to cancel my card just incase they did set up auto pay. this happened a few days ago. today I am on my bank and I am trying to set up all my auto pays with my new card.....and guess what I see.... AUTO PAY SET UP FOR CHILD HELP.....what a scam....it was very stupid on my end to pay with card, but come on its 2020, I pay with card every where I go. but I learned my lesson. just glad I cancelled my card before this crocked company takes more money from me.

15

pthurston Volunteer

Rating: 5

01/29/2017

Childhelp is the answers to so many prayers! I have been a volunteer with Childhelp for 6 years and I am totally dedicated to the awesome good they do in the lives of severely abused children. I have spent time at the Village and with these kids and see how lives are changed and actually saved. Our founders, Sara and Yvonne, have given their lives completely to these kids! They to me are angels on earth. Childhelp is the oldest and largest nonprofit for the prevention and treatment of child abuse... almost 60 years!! That truly says something. And over 90% of every dollar goes directly to the programs. 5 children die everyday from Child abuse... go to Childhelp.org to see how you can help make a difference in these children's lives.

Previous Stories
16

Volunteer

Rating: 5

11/14/2014

How can you not rate Childhelp with 5 stars! 55 years and still going strong to prevent, treat and create awareness in the world of child abuse. I have volunteered for the last three years and have seen the work done at the Beaumont ,Ca. Village. It is truly amazing to witness the change in the lives of these children and the chance of hope they are given.

14 Janet59

Janet59 Board Member

Rating: 5

01/19/2016

After working with this organization, I have nothing but praise to give regarding the work they do in AZ and California for children and families impacted by child abuse.
I am honored to be a member of the AZ Advisory Board, and to participate in the future work underway for AZ children. This organization and the founders are changing the course of lives through the programs they created in prevention, intervention and treatment of child abuse.

Previous Stories
14

Professional with expertise in this field

Rating: 5

12/12/2012

I am a huge advocate for the Childhelp organization. I have had the opportunity to get to know several key people in the organization, and I have witnessed the love and dedication that they have for helping children. I sent the Merv Griffin Village a large box of new clothing for the children, and I not only received a personalized letter of appreciation from the founders, but they also left a voice message on my cell phone thanking me for my donation. I have never received such a sincere gesture of gratitude from any other organization, but it wasn't the gratitude of thanks that made Childhelp my first choice charity to support. It's what they have actually done to prove their words and commitment to treating and preventing child abuse. You don't receive a Nobel Peace nomination for overpaying your organization's leaders as one reviewer claimed, and if you receive five consecutive nominations, you must be doing something pretty damn amazing! I will continue to support Childhelp, because I trust the leadership and direction of the organization as long as Sara & Yvonne are involved.  The organization's motto, "For the love of a child", says it all.  Those words are the reason for Childhelp's actions and existence, and there is no one who can honestly deny that as the truth.

13

NicAZ Donor

Rating: 5

01/19/2016

The work and impact that Childhelp has on the lives of children across the nation is to be highly commended! They are the only charity that I know of that can honestly claim to have the founders of 56 years still going strong and determined as the day they began their work. The true compassion and love that this charity expels is beyond what many can comprehend. They have the highest level of standards when it comes to the care and comfort of the children and families they help. I have only wonderful things to say about this organization, and I thank God that the founders didn't let the negative thoughts of a few change the outcome for what they knew they had to do to keep kids safe.

13

Voice4children Volunteer

Rating: 5

01/19/2016

I am working to help the crisis in AZ with the number of children removed from unsafe homes each day. I know the tremendous impact Childhelp has made in keeping AZ children safe through the partnership with DCS. Childhelp created a safe haven for children removed from homes that are awaiting placements, and the children are now sleeping safely in comfortable beds at night rather than on the floor of offices as was the case for over ten years in AZ. The dedication by the Childhelp founders to keep children safe and provide treatment for the traumas suffered by the children is like no other. They are going on 60 years of focused, immovable efforts to change the outcome for children across the nation by bringing hope and love to overcome the most destructive abuse in the little lives that deserve better. All children deserve love and compassion, and Childhelp has been committed to providing that to every child through their programs and work that impacts every area of child abuse.

Review from Guidestar

13

MMedoro Professional with expertise in this field

Rating: 5

05/20/2015

I've been an employee of the organization for more than 3 years, and have seen how this organization has truly shaped itself into a life changing and life saving organization for a child in need. Just recently the State of Arizona reached out to Childhelp to ask for the organizations help in caring for children that have been separated from their homes pending the start of an investigation and were sleeping in police vehicles and offices. Childhelp immediately sprang to action, working with the highest levels of government and philanthropic minded community citizens and partners, and created an immediate safe haven for the emergency placement of children. This is what Childhelp does - it takes action where children are in need. With less than 10% of donations going to administrative fees, this organization truly leverages the treasures of its donors to save and positively impact the lives of children in need. I am proud to be associated with this organization, and love knowing that I am surrounded by people in my community that really want to make a true difference in the life of a child.

Review from Guidestar

12

jybarra General Member of the Public

Rating: 4

02/02/2015

I'm familiar with Childhelp from the advocacy center in Phoenix. I was in there for a project, and the facility houses all the personnel to respond to such terrible crimes, but it remains warm and friendly nonetheless. It's like a police station, medical clinic and social services office all together in one place. Lots of smiles and helpful people. It really takes a special kind of outlook to do the work they do.

It's clearly a team effort there, but Childhelp is definitely doing good work for the kids of Phoenix.

13 Daphne Y.

Daphne Y. Professional with expertise in this field

Rating: 5

01/13/2015

My favorite part about working for Childhelp is meeting the children who are being impacted by our amazing programs and services. From adult survivors to little lives at Childhelp villages and advocacy centers, watching a child that has been abused suddenly come back to life is a beautiful thing. I work with the Childhelp Founders every day and feel their passion for the mission in all they do. The team is engaged, the plan for the future is strongly routed in prevention education and there is a dream of eradicating child abuse to create safer communities nationwide.

12

littlevoicesmatter2 Volunteer

Rating: 5

06/24/2014

This organization and its founders have saved more than 9 million children from abuse since they began is 1959. I have come to know the Founders and the work being done at Childhelp as a volunteer for the past three years, and I can say with 100% confidence that they truly care about making a difference in the lives of children who suffer from the horrors of child abuse. They have created a new prevention education program for elementary schools to incorporate into their curriculum that will help children suffering from sexual abuse, bullying and so much more.
The children that are taken to the Childhelp residential facilities, are the most severe cases of child abuse, and often the last hope before the child is institutionalized permanently, but Childhelp has proven that it is possible to heal these children so that they are able to go back to society and have hope for a bright future.

Review from Guidestar

12

nicpic Volunteer

Rating: 5

12/12/2012

I am a monthly volunteer for Childhelp organization. I believe the founders are very kind and heart filled to open this nonprofit to help all the abused children in the world. For a small donation each month I am pleased to feed a abused child. No Child should ever be abused and it is terrible how many die from abuse. Childhelp is doing such a tremendous thing helping the children recover, and heal and keep them safe.

14

ProtectChildren Professional with expertise in this field

Rating: 5

11/06/2012

I saw the posting dated October 31st, and this sounds very much like one person's opinion--possibly a disgruntled former employee. I have supported this organization for a long time, and I know firsthand how Childhelp supports 250,000 children a year and been in business for over 50 years. I also know that all charities have been hit hard due to the recession, and I commend the great work of this organization for what they do in addressing a very difficult issue - child abuse.

4

Person Client Served

Rating: 1

08/16/2012

They really need to work on training the people who answer their 1-800-4-A-CHILD hotline. Here is an email I sent to employees at ChildHelp after my experience. I NEVER received a response. I called 1-800-4-A-CHILD to vent to a counselor about my baby, who had been crying for several minutes and nothing had seemed to console him.

I was at my wits' end and I needed to have someone listen to me. Instead, your counselor interrupted me and said the way I'm speaking about my child is disrespectful and it makes her want to turn me in.

Excuse me.

I have experienced various counseling situations, and I have been trained in listening for caregiving purposes. I have never encountered such incompetence at counseling as I did with this woman.

Instead of listening to and validating what I was saying, she passed judgment on me.

I called back at 10:30 a.m. and asked the name of her supervisor. She said the counselors didn't have a supervisor.

She then began arguing with me and she told me I needed to take a parenting class! Then she hung up on me.

I am a conscientious parent who occasionally needs some support. Next time I need support, I will NOT be calling your hotline.

Review from Guidestar

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