*Pleasant Environment, *Helpful Staff, *Knowledgeable Provider, *Quick Lab Results, *Informative Visit Summary:
I had one of the best patient experiences last month at Charles Drew Health Center. The receptionist at the welcome desk was very pleasant and helpful. I was greeted at the door and given directions to where I needed to be. The intake staff were very helpful, they clearly provided the instruction I needed as a first-time patient. The paperwork was simple. I found it interesting that they provided a behavioral health screening survey for my medical visit but that was fine; it was simple and to the point as well.
My wait was about 20minutes, I waited longer in my specialists office only four months ago about 45 minutes as the only person in the waiting room. I think the best experience was in the room with the provider.
Dr. Montegut is hands-down one of the best providers in the city. His knowledge, professionalism and patience was remarkable--all of my questions were answered (there were a lot of them), through the process I never felt rushed; it was a great experience. I had a labs drawn in late October and it took over a week to get back but at Charles Drew I received my results prior to the end of my visit--that was amazing.
I really appreciate the visit summary from Dr. Montegut, with all of my lab results numbers and conversation points that had been discussed--It resides on my pantry as a constant reminder of the things that were, and are still important.
Overall this was a great experience. I don't know what I expected; but my experience exceeded my expectations.
Thanks,
RM
Review from Guidestar