It would take a day for me to reorganize their business practices and stop all of their timely, costly, and I imagine HR issues. Instead, every bill I submit requires countless calls to address their failures in handling MY MONEY. There are no other pools for me to switch to and I suffer as a result. This is all entirely avoidable and does not cost salary increases to fix.
CDR has mispaid alot of of my husbands bills in the past two years. the program is based in Rochester ny.it can only be as good as the people that work for it and the one is terrible! the do not call back and you are not allowed to be connected with the direct people that handle your funds that does not seem fair since they are suppose to be helping the disabled who cannot always speak for themselves. when you try to get things to run smoothly you can die trying. or someone to turn to fo HELP.there has to be a better way!
CDR POOL TRUST Never informs you if you submitted bills to be paid incorrectly Instead weeks go by & you realize CDR DID NOT FOLLOW UP ON THE SUBMISSION. When you call after being on hold for 20 minutes they tell you they “never got the bill request & know it was not complete. HOW COULD they KNOW YOU SUBMITTED something “WRONG” if they did not get it? THATS TOO MUCH DOUBLE TALK FOR ME. Always change the Requirements, which seem incongruent between reps, very painful experience.
Actually 0 stars. They will steal your money. If you die and have any money in your account that has not yet been dispersed It does not go to family. Can’t be used for funeral expenses. Doesn’t go to your child that may desperately need it. Keep in mind they are funded by the taxpayers of NYS and claim to be a non- profit. BS.
I didn't even want to give this company even one star. they are horrible. I have been working with the Pooled Trust department part of the Center of Disability Rights for over a year now and not even one month have my bills been paid on time and for this reason I have been forced to pay numerous late fees and my credit which was formerly decent is shot to hell now. I am about to cancel my account and seek out another way to qualify for Medicaid. And don't even try to talk to their customer service because you will half ass answers to your questions by very rude people. For a place that is supposed to help the disabled they fall far short.
After a long wait I was connected to a person who did not know the information was asking. I was asking what the fee schedule is. I was placed on hold and given different information, so I asked to speak to a senior person who would know the answer to my question. I was rudely hung up on!
I worked for the center for disability rights for almost 2 years in the pooled trust department. I have never been treated with such disrespect at a job. This place professes to help people with disabilities yet treats their own employees with disabilities with rudeness and disrespect. The fire hard working people simply because they try to do the right things, but because I takes money out of the CEO's pockets they get fired for it. The pooled trust is nothing but a way for them to line their pockets at CDR. They hide money and bonuses by calling it rent. The trust will never be run properly because the money that is suppose to go to better the trust goes in the pockets of greedy people. Question their accounts practices and try to do things the right way they will fire you so fast so bullcrap reasons. Try to help the consumers and actually make the trust run better out the door you go, because they don't care about the consumers, they just care about the money the trust brings in.
In 9/2014 I opened a supplemental needs/ pooled trust with the Center for Disability Rights, Inc. in Rochester, NY. Between that time and 6/2015 when I finally ended up having to cancel it they made chronic monthly errors in paying my bills for me. Every month my bills were either paid late, not paid at all or paid incorrectly. Spoke to their customer service advocate on quite a number of occasions but the problem did not get corrected. I also contacted the Supervisor 3 times regarding my complaints and never received a response. Not only did I acquire and have to pay late fees due to their complete negligence but I'm sure it also affected my prior perfect credit rating.
Review from Guidestar