I am a breast cancer survivor that presented to the Bronson Center for Women for a diagnostic mammogram as ordered by my primary care physician. The Bronson radiologist changed my physician’s orders without discussion. Bronson “protocol” called for a screening mammogram in lieu of the diagnostic mammogram as ordered. I discovered that this change occurred on at least two previous occasions without my knowledge.
The result of the unstated Bronson “protocol” changes...a mass behind my breast that went undiscovered for more than a year.
Complaints to Bronson Hospital fell on deaf ears. Their Patient Relations Representative stated that the standard of care was not compromised. My physician (a Bronson employee) stated “an occasional patient may fall thru the cracks” and “patient health was not compromised in any way”.
Except my health has been compromised...Borgess Hospital discovered a mass behind my breast during a subsequent diagnostic mammogram.
You may want to re-think your confidence in Bronson Hospital and their physicians. I certainly have.
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- EIN 38-1359087
- (269) 341-6000
- 601 John Street Box 26 Kalamazoo MI 49007-5341 USA
- bronsonhealth.com
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Nonprofit Overview
Causes: General Hospitals, Health
Mission: Together, we advance the health of our communities
Programs: Bronson methodist hospital (bmh) is the flagship of bronson healthcare group, a not-for-profit healthcare system serving all of southwest michigan. Bmh provides care in virtually every specialty with advanced capabilities in burn treatment and critical care as a level i trauma center; in neurological care as a joint commission certified primary stroke center; in cardiac care as the regions first accredited chest pain emergency center; in obstetrics as the leading birthplace and only high-risk pregnancy center in southwest michigan, and in pediatrics as one of the only six childrens hospitals in the state and the only inpatient pediatric care provider in the area. The bmh emergency department which is open 24 hours per day, handles over 98,000 visits per year. Bmh treats all patients regardless of their ability to pay. Bmh was the recipient of the 2005 malcolm baldridge national quality award, the nation's highest presidential honor for quality and organizational performance excellence. In 2009, the hospital received the aha mckesson quest for quality prize awarded annually to only one u. S. Hospital, and joined the top five percent of hospitals in the nation to be designated a magnet hospital for nursing excellence. Bmh provides a disproportionate amount of care to the segment of the population using medicaid. Bmh is the largest medicaid provider of any large hospital in michigan outside of the detroit area (on a percenatage basis). In 2016, approximately 20% of bmhs patients were medicaid recipients. We have three medicaid enrollers on site to help those without insurance enroll in medicaid, or refer them to community resources. Expenditures related to the operation of the hospital. In 2016, in furtherance of its mission, bmh provided $9,761,951 in charity care expense.
in 2016, bmh's medicaid cost was $142,747,197 and medicaid net revenue was $130,626,124.
in 2016, in furtherance of its mission, bmh incurred $29,645,257 in bad debt to provide care to its patients.