Inexperienced staff. No idea how to deal with bullying,, and our daughter had heat exhaustion on a day they decided to spend 3 hours outdoors while there was a heat warning advisory. Our daughter was very clear to them that she was feeling like throwing up and their answer was " you have no choice". We pulled her out after 7 days (due to they negligence) and they only refunded us $380 out of $1000 and they insisted that they did nothing wrong even though our daughter was at the hospital due to the heat exhaustion. Basically, highway robbery. Will never send our kids there again, and if you care for the wellbeing of your kids, avoid the east end location on highway 15.