Boys and Girls Club of the Midlands took over $1200.00 from my account 14 months after my children went there. I am on a fixed income and was approved when my 2 daughters went in for the lowest rate. They took pictures of my tiny paystubs and bills and faxed over the forms. Then I lost my job due to my one daughter having a seizure my daughter that has NEVER been in boys and girls club that receives ssi monthly and is what we rely on. I took my kids out of the program and months later receive a bill thru email of 600.00 I immediately replied to Shantel Wingate that I was not working then or now and this was incorrect and needed fixed. All of a sudden MONTHS later on August 1st. While my daughters are I were in New Jersey I went to the atm to withdraw money from my Daughter "THE ONE WHO HAS NEVER BEEN TO BOYS AND GIRLS CLUB "BEGREAT"! HER SOCIAL SECURITY ACCOUNT AND LOW AND BEHOLD IT SAYS IM OUT OF FUNDS. WHAT!!!! BECAUSE THEY TOOK A $959.00 PAYMENT AND ANOTHER $300.00 PAYMENT OUT OF HER SSI CARD. Of course this was about 6pm We were leaving the next day! How was I going to get my kids home to SC from Jersey because they took our lifeline. An account that NEVER should have been debited under any circumstance. Now we can't pay our rent or lights or monthly bills because these heartless people didn't do there JOB right the first time. Knowing I was low income and sent in all the paper work. Why did she take pics of my Pay stubs every two weeks with her phone and sent it over! I feel defeated by this company. I have called and emailed and NO help. I had to have my card cut off and now I don't know how were going to make it. This is wrong. !!!!!
My child attended Boys and Girls Club at White Knoll Elementary for a very short 8 weeks. This was my first experience with this establishment. I pulled my child out this past week after another child threatened to bring a knife to school and stab my child with it. The child that made the threat was in a group of children that had been bullying my child for weeks! Multiple complaints were made on these children over these previous weeks. The week prior to this threat being made, my child was suspended for a 2 day period for putting his hands on one of the children in this same group. Even after I had been assured that these children would be kept away from mine. After investigating the knife threat against my child, I was informed by Boys and Girls Club that the situation had been handled and that I did not need to worry going forward. When I asked what the punishment was for these children bullying my child, I was told by BAGC that they could not disclose this information to me. After speaking to the school administration, I was informed that there was no punishment given at this time because there was no knife found and no admittance from the children that a threat was made. The BAGC handbook states that there is a no tolerance policy for bullying and harassment. What a JOKE!!! I emailed the corporate office to voice my concerns and to let them know that I would no longer be sending my child back to their establishment. 3 days later, I received an email notifying me that my child was withdrawn from the program. No answers to my questions, no apology, nothing!!! The instructors at this facility are obviously not equipped or capable of keeping bullying under control. During the investigation, I was told that the children admitted to pursuing my child that day even after they were told not to. However, no one saw this...?? Either that is true, or they saw it and just didn't care!! Neither of those scenarios are ok!!
I have used the boys and girls club for several years and never had a problem until recently. At the begining of this school year, my child had a credit to her account. When I registared her I was assured that the organization would us the monetary credit in her account before charging my bank account. This did not take place I was charged through my bank and this caused an overdraft fee to be assessed to my account. I spoke with several people including management in the finacial office about this and was basicly told sorry but we are not going to reimburse you this. I was also told that their finance department and the automated payment system do not communicate in any way. I think this needs to be fixed immediately. I am extrememly dissappointed at this as, I feel it could have been handled so much better than it was.