Bergen Volunteer Medical Initiative

I started volunteering at BVMI as a Spanish interpreter for 4 years now and my love for the clinic grows more each year! The staff at BVMI is truly dedicated to its patients and adapts to meet the various challenges that come with helping patients with limited resources. During the COVID-19 pandemic, BVMI quickly adapted to Telehealth appointments to make sure a vulnerable population would still have access to healthcare in a time where everything felt so uncertain. This is only one example of how eager the staff is to overcome barriers.

During my time, I have come to meet new faces along the way and every clinician I have encountered has the same drive to provide the best care to patients. Being able to experience this kind of care has been an example for me to carry over with me when I start interacting with my own patients one day!

I'm currently a high school intern at BVMI and these past few months have been nothing but amazing. All of the staff—the doctors, the nurses, the office workers, etc.—are extremely helpful and welcoming and the overall atmosphere of the office makes me look forward to coming back every week. BVMI's goal to provide healthcare to the uninsured is inspiring and it's heartwarming to see how many people care; every single volunteer cares about BVMI's mission and works hard to achieve their goal. I'm very honored to be a part of such an amazing organization and would highly recommend it!

Currently working as an intern at BVMI, I can honestly say that my experience here has been nothing but positive. Everyone has a genuine interest in helping others and carrying out the initiative's mission. In fact, it is this mission that prompted me to look into joining BVMI, and I am very glad that I did. Interacting with doctors and nurses, I can tell that every volunteer here has a true passion for their work. I would highly recommend anyone with an interest in helping others to consider joining BVMI.

As a high school intern working at BVMI, I have only good things to say about my first time in a work place environment. Everyone involved with BVMI truly cares about making healthcare available to the working, uninsured of Bergen County. Not only this, but those at BVMI care about the world in general. As a new volunteer this year, I have only experienced kindness from others as I've worked on the administrative side of BVMI. Without a doubt, BVMI is doing great things for Bergen County!

As an intern and volunteer, being a part of BVMI has been a wonderful experience. This nonprofit organization truly cares about its staff and patients. Their mission statement and values were what drew my attention to BVMI. Being a part of this organization has been extremely rewarding in the sense that it allows me to help BVMI help others. BVMI has so many resources available to their patients and they are always finding more resources to provide. BVMI never stops trying to better the lives of its clients.

I began volunteering at BVMI about eight months ago, and have been consistently impressed by the skill, caring and compassion of both the volunteer and paid medical staff serving the BVMI patient community. I have worked in various medical offices, and these people are superior, in their care and in their caring for their patients. They go beyond in attempting to provide the best and most appropriate care for their patients, regardless of circumstance.

I joined BVMI as a volunteer and it is clear to see what a great non profit organization it is. I joined because the mission statement and the organizations dedication was similar to mine. I think BVMI is doing great work by providing care to those that cannot get health insurance or don't have the means to obtain it. Also, everyone is super friendly and more than willing to go out of their way to help you.

BVMI has done a lot to help those who can't get help where it is needed the most. I was always afraid to head to hospitals for checkups because I don't have any health care and would just leave it be because whenever we did the papers to get it. It was either lost or thrown out.
But with BVMI, I didn't have to wait for such things and they made it quick to see if I was qualified for help or not and they seem to care for their patients.
This is why I like BVMI so much, because even if the doctors are their as volunteers to help. They still display that they care for their patients. Not how it felt when I had to head to the hospital for checkups.
I appreciate for all they done, especially the programs they have. The one to watch your diet because I was prediabetic. It helped me from a 5.9 to a 5.4 but because of my own carelessness it went to a 5.7 however it was still lower that what I would be able to keep it on my own. So I'm truly thankful for that program as well

La programa de PDP es muy bueno. Me ayudaron a reducir mi glucosa en la sangre, y perder un poco de peso. Sin su ayuda no hubiera sido posible. Karla y la doctora Irma son personas geniales de BVMI. Estoy muy agradecida con toda la ayuda que recibe de las personas en la programa de PDP y de BVMI.

El programa de PDP de la clínica BVMI, me ha sido de mucha ayuda, he podido revertir mi Pre-diabetis, las personas encargadas del programa nos han dado las herramientas y la información para lograr las metas, muchas gracias a todos por tan valiosa ayuda, reciban muchas bendiciones.

Desde que conocí a BVMI soy una mujer más feliz ������ me han ayudo mucho a que mi Salud sea mejor. BVMI ayuda a las comunidades más necesitadas, en mi caso estoy más que agradecida con este equipo de Ángeles, son excelentes profesionales entregados con Amor ������ ayudan a mejorar nuestra salud física mental y emocional .. ������ruego que puedan seguir ayudando a los más necesitados.. estoy más que agradecida por su ayuda entrega y dedicación y sobre todo por su paciencia .. Dios les de fortaleza. Gracias ������ gracias ������ gracias ☺️

I first started donating to BVMI 5 years ago, because I really admired the Doctors with out Boarders model that helped people here in my home County. Through the years BVMI has gained my trust as a organization that is an exceptional steward of resources collected to help people in need. I’ve seen first hand their staff go above and beyond to meet the medical needs of their patients. They embody the type of love, support, and community desperately needed in the healthcare system of this country.

Mi nombre es maría : bueno este programa para la pre diabetes a mi me ayudo muchísimo me dieron muchos tips consejos cambio mi vida ,no hago dieta ahora como saludable mil gracias a todos los q trabajaron con nosotros fue un programa completo teníamos desde sicólogo y instructor de ejercicios mil gracias y q sigan ayudando a los q necesitamos . Dios los bendiga a todos .Gracias Karla y a la Dra González.

Being located in one of the wealthiest counties in the United States, one might expect that the need for free healthcare provided by BVMI would not be great. Unfortunately, this is not the case. Many Bergen county residents do not have the means to afford health insurance, leaving them out of reach of quality healthcare despite working one or more jobs. I support BVMI, because the organization fills a critical need in ensuring that these hardworking residents have access to quality primary care that can lead to better health outcomes. Having visited BVMI's clinic in Hackensack, I have seen first hand how the organization provides top notch services to its recipients in a location that is easily accessible via public transit. The network of volunteers, employees, and donors is second to none in demonstrating a genuine concern for the well-being of fellow residents. Due to the hard work of this network, BVMI provides quality care in an extremely cost effective manner, reducing the burden placed on public resources. I hope that with my continued support, BVMI can further expand access to quality healthcare in northeastern New Jersey.

I had worked in the medical field for over 40 years and when I retired I felt I wanted to continue in some capacity in the medical field. I went to an open house at BVMI and it was love at first sight. I have been a volunteer there ever since- 5 years now.
I always feel so very much appreciated for anything that I do and also I like knowing that I am helping clients that are trying so hard to help themselves. Everyone at BVMI is friendly and caring to other staff as well as to our patients.
I am constantly amazed at the magnitude of help available to our patients, addressing both their physical and mental needs. The doctors spend as much time with each patient as necessary and I know that doesn't always happen in other settings.
I certainly gain so much more while I am there than I expend in my time and energy.
Joanne E Levine

My time as a BVMI volunteer has been a rewarding and inspiring experience. Witnessing how all of the staff work hard to fulfill BVMI’s mission makes me honored and motivated to contribute to the center's effort as a volunteer. BVMI provides the best quality of care, always going above and beyond to meet the needs of their patients. I would recommend this opportunity at BVMI to anyone who wants to be part of an organization that truly makes an impact by giving back to those who are less fortunate.

I started volunteering with BVMI as a Spanish interpreter during the weird times of 2020. When I got on board, the patient visits were all done through the platform Telehealth, which was all new to me. The staff were so helpful in guiding me into these appointments and make sure everyone (patient, doctor, myself) were able to have efficient conversations. These visits really encompassed everything you expect from a doctor visit and more. Not only were the doctors asking about physical health issues, but they also asked patients about their family life, job status, and personal goals. These type of questions were the ones that made me realize this office was more than just a health care center, it’s also a holistic wellness center too. Once the restrictions allowed for in-person visits, I was delighted to meet everyone. The nurses and staff were always helpful and willing to teach me about the medical background of some ailments. This was important to me as a volunteer because I plan to be a medical provider in the future. All in all, BVMI has set the bar the high on the next time I had to see my own doctor!

I began volunteering at BVMI because I believed in their mission to provide free quality healthcare and health education to hardworking, low-income families that cannot afford health insurance. I have continued to volunteer because I am consistently impressed with the quality of the services they provide and how they do so with compassion and dignity.
As a volunteer, they always make me feeI truly valued and I have been able to witness firsthand the positive impact they have on their patients’ lives. I feel equally fortunate to be able to donate to BVMI’s mission and I do so as often as possible because I know the leadership team and dedicated staff truly care about making a difference in the lives of their patients and their families.

Patty
Volunteer 9/3/2021

I have been doing volunteer work for BVMI for several years and am consistently awed by the dedication of their team (staff,board and volunteers) and the impact
of their work transforming the lives of people in the community. Even in the last year during the pandemic, BVMI was able to quickly adapt and continue to serve the
health needs of the community with care and compassion. I am honored to be able to help in any small way to such a wonderful, caring and selfless organization and would recommend it to anyone who would want to get involved in a non-profit.

I have been a BVMI volunteer for the past few years. I was drawn to this organization for their vision and mission to provide quality healthcare to the many low-income working people who are uninsured and do not have access to doctors. The clinical and non-clinical volunteer staff are extremely professional and dedicated. Everyone who works there is caring, passionate about BVMI's purpose and committed to making life better and healthier for their patients and families. I have been especially impressed with all the incredible programs and support that BVMI has been able to offer their patients during the most challenging months of the pandemic. These efforts included delivering fresh produce, food and other essentials, scheduling telehealth appointments and running COVID-19 vaccination clinics. As a volunteer, I am continuously in awe of BVMI's significant impact on the community.

I've worked as a volunteer for BVMI for many years and have interacted closely with the professional medical staff, administrative staff and other volunteers. Everyone I have worked with has been extremely knowledgable, professional, caring and ultra-committed to BVMI's mission of providing free primary medical care and related social services to people in need. They have done an amazing job during COVID of pivoting their delivery of services to meet the needs of their patients. I see first-hand the positive impact that BVMI has on people's lives. It's truly a privilege to be part of this wonderful organization.

I started as a volunteer with BVMI and was very impressed with the well run operations. I am now a proud Board member and the more I learn about the organization, the more I see the commitment to its mission, to good health outcomes and to serving the community. As an example of the culture of caring, the “donation box” in the waiting room (pre COVID) was filled with $1 and $5 bills, even though nothing is expected. It is a clear sign the patients value the service and an indication that BVMI upholds their dignity and appreciates the support. During COVID, the volunteers and staff proactively reached out to patients to ensure their well being and delivered food baskets and supplies.

I volunteer and sit on the board for BVMI and have been nothing but impressed but their mission and impact on the community. BVMI is full of outstanding people, who wake up everyday excited to come to work and provide healthcare to those who are in need. Their passion is infectious and there mission is unmatched!

I volunteer at BVMI once a week to get referrals to specialists for patients. At this BVMI there is definitely the Culture of Caring. The volunteers are terrific, but it is the full time staff who are the true heroes. And they have worked continuously through this pandemic period to answer patient calls, arrange for lab and imaging tests, and treat and comfort patients via telehealth.
Robert B Zurier, MD

Love being part of this clinic as a volunteer. The staff and fellow volunteers always make sure to put the patient first and provide the best care possible. Everyone is friendly but professional at the same time. It's amazing to be part of a place that helps the undeserved of our area!

Honestly the best volunteer opportunity that I have experienced. Everyone is so friendly and welcoming, especially the coordinator, Elaine. BVMI goes above and beyond for what they do for their patients and their staff.

I have never experienced such dedicated professions who put those they serve, the most vulnerable, first. I am honored to work along side this wonderful crew

I began to volunteer at BVMI in April 2019. In a short time I felt valued and needed.The patients are so appreciative ! I look forward to continuing to work with the skilled and devoted staff serving the community wholeheartedly. I am grateful for the opportunity to feel so fulfilled.
L P Robinson, MD FACOG

I connected with BVMI a little over a year ago when I was looking for an opportunity to give back to my community, ever since then I’ve been serving as their volunteer social media consultant. Through my volunteer experience with BVMI, it’s clear that their patients are at the forefront of everything they do. The people who work and volunteer there are so warm and compassionate. BVMI is a true asset to Bergen County!

I volunteered at BVMI for six months in 2019 and felt welcome the moment I walked through the doors. They have a dedicated Volunteer Manager who is just a wonderful person and so helpful and supportive to all the volunteers. I found all the staff members very friendly and hard-working. I was very impressed by the work of the doctors and nurses in the clinic - many are volunteers themselves and give their personal time to help working poor have access to healthcare. The offices and clinic are both new and modern facilities and do not have the feeling of a dated, institutional clinic for those in need. I would recommend anyone become a volunteer at BVMI!

BVMI just celebrated its 10th anniversary providing healthcare to individuals and families in Bergen County, who are working but do not have access to health insurance or any other means of healthcare. I consider myself fortunate to be among a committed group of volunteers and staff members dedicated to serving our Bergen County neighbors in such a critical way. The impact of my time and financial support is experienced first-hand, is tremendously rewarding, and our 1,500+ patients are incredibly grateful. We are indeed improving the quality of their lives and in many cases saving their lives!

The Bergen Volunteer Medical Initiative is a great nonprofit and worth the time. Transparent practices and great staff members!

I joined BVMI as a volunteer medical scribe and have become part of the BVMI family. The administration, volunteers, and employees all resonate the overall values of BVMI, ones that strive for compassion, respect, and dignity. The organization and its individuals are able to successfully continue with the goal of providing healthcare services and education to the community. I am grateful to have been able to join this group of individuals and I hope to be involved throughout my career.

I was placed at BVMI during the summer as an intern and I have to say I had an amazing experience. The staff go above and beyond to help their clients as well and provide resources they need or find informative. From hearing their patient stories all of their patients felt taken care of and knew they were in the best hands.

I volunteered with BVMI for a little over a year before starting medical school myself. It was truly one of the best experiences I have ever had. The staff is full of genuine people who actually want to help. From the front desk to the doctors, to the administration running the show, it is non-stop love for their work and the patients. With the growing population of uninsured patients across the US, it is a breathe of fresh air to see people who will give their time and effort to helping without any compensation. I cannot recommend BVMI enough to both patients looking for help, or volunteers, be it doctors, translators, office staff, or people who are willing to fold papers to be mailed. Amazing place. Amazing people.

I am one of the volunteers and I just want to state what a wonderful organization bvmi is. The staff and volunteers are all nurturing, bright and are helping to change the lives of the community they serve. I'm very proud to be a part of this organization

BVMI is a wonderful nonprofit that works tirelessly to save the lives of those that come to the center. Everyone should have access to medical care and that is what BVMI does for so many working Bergen County residents that wouldn’t be able to get access to it without them. In addition, BVMI helps keep visits to the ERs down by helping with preventive care and diagnosing issues quickly. The volunteers spend quality time with their patients to get a really good understanding of their needs and where they can help and add value. Its an organization that betters those lives that they touch and in many cases have saved lives. Everyone involved from the staff to the doctors and nurses are heroes in my opinion, they are doing meaningful work every day to give back to a community that so desperately needs it. I am proud to be a part of BVMI

An incredible team of medical providers volunteering their time and talents to a very squeezed and often forgotten segment of the population... the working uninsured.
The staff is very talented and dedicated. The medical care is comprehensive and incredibly efficient but solely dependent upon the generosity of its donors.

Terrific staff. Highly motivated, caring individuals working closely together to help those less fortunate.

Having the opportunity to volunteer and be apart of BVMI was truly an amazing experience. BVMI is one of a kind, the amount of kindness and caring that is shown to each patient as well as staff and other volunteers is heartwarming. It is clear that everyone has the same goal, to help people where it is needed and they go above and beyond!

I've had the pleasure of being involved with BVMI for the past 2 years. I'm in awe of the great work they do for the low-income, working uninsured of Bergen County. These words from a patient highlight how much BVMI means to them:

"I am very grateful for BVMI and for the people who have aided me in whatever way they could, I am very grateful for how they have helped me; I am diabetic and I give thanks for all the help of all the people like me; without you guys, I would not be able to receive medical services. God Bless You! "

BVMI's mission is to provide free primary medical care to working residents of Bergen County, NJ who have neither health insurance nor the means to obtain it. A majority of the healthcare providers are volunteers: doctors, nurses, nurse practitioners, dieticians, dentists, etc. The facility in Hackensack, NJ has been in operation since 2009 and is the medical home for over 1400 registered patients, many of whom have chronic conditions requiring continuity of care. When necessary, referrals are made to a panel of specialists who have agreed to treat BVMI's patients gratis in their offices. The area's hospitals perform X-rays and diagnostic procedures such as CAT scans and MRIs, and often have admitted patients for surgeries and other sophisticated procedures. The organization has been an important member of the healthcare community in Bergen County, New Jersey.

BVMI's team is top notch as evidenced by the fact that it consistently outperforms its peers' (Medicaid HMOs) on all national quality benchmarks. Bergen County is lucky to have such an outstanding organization taking care of its working poor and I'm proud to be involved with this wonderful team.

It’s too easy to tell you why BVMI is such a great non profit organization. The feedback from the patients that are served through this organization is amazing! These patients so appreciate the dedicated care they receive and they are not even aware that the staff are all volunteers as well!
It’s well run and truly an amazing organization. It’s wonderful when you can see the direct results of your own giving and dedication.

I joined the BVMI volunteer team because I believe that everyone deserves to have quality health care. I also joined because I thought by aligning myself with BVMI I could make a difference and do some good. That is what BVMI is all about. From the dedicated doctors and nurses, to the support staff, everyone is motivated by one thing, and that is to help bring health care to those who might not otherwise have it.

This organization provides amazing care to their patients and enables all of their volunteers to learn and be of help. All of the providers and staff are kind and attentive people. It is a wonderful organization to volunteer for.

Working as a Registered Nurse at BVMI is one of the best experiences of my life.
We take care of the physical and emotional problems of our patients.
Everybody at BVMI is ready to help, to listen and willing to try to solve issues that for our
patients sometimes are problems that can cause a great deal of stress to them and to their families as well.

I am a recently retired Psycho-Therapist with over 30 years of experience, including my private practice in Ridgewood, NJ.

I learned about BVMI from a magazine article describing the staff of professionals specializing in medical and mental illness. BVMI's services provided me with an opportunity to continue treating individuals with emotional illnesses.

After a thorough review of my background and credentials, I began to provide therapy to men and women with emotional and environmental issues. The gratitude, feedback and respect that I have received from my patients has been a humbling experience.

I attribute my success at BVMI to the teamwork of all of the volunteers and staff at BVMI.

I recently retired and wanted to volunteer at a location that was doing good things for people in need. I found this at BVMI. What a wonderful place filled with talented and caring people who want to provide excellent healthcare for patients. Serving as a translator and helping out at the front desk allows me to contribute. Thank you BVMI for helping so many people and for allowing me to contribute to your mission.

I have been aware of BVMI since it's inception. They do wonderful work helping working poor in my community. It is inspiring to see people treated with caring, dignity and respect, all in a professional, state of the art facility. It has been an honor to volunteer in the from office for the past 5 years.

With ever-increasing healthcare cost, many people can't afford to get medical insurance for themselves and their families. They are being left behind to fend for themselves. Bergen Volunteer Medical Initiative is part of the effort of non-profit organizations trying to fill the gap. We are providing free clinic for low-income working families living in Bergen County ( NJ), who have no medical insurance coverage. Doctors ,nurses and other healthcare providers, such as Social Workers, Nutritionists,.. are all volunteers, donating their time and effort keeping community member healthy. This also serves public health need for early detection of communicable diseases to prevent spreading. I am glad to be part of the effort.

Great & friendly environment. Always something to learn. Perfect place for anyone who wants to help in their community.

I am a fairly new volunteer at BVMI. I find the staff to be extremely pleasant to work with and I am proud to be a (small) part of the effort. The work this non-profit does is nothing short of amazing. They provide compassionate, caring, thorough health care, in an immaculate and comfortable setting to patients who would otherwise never get to see a doctor. The staff genuinely care about the patients and treat them with utmost respect.

Furthermore, I worked at various non-profits for many years. Many say they want volunteers.....but in truth have very little work for them to do. Or they may not yet have figured out how to delegate work to volunteers. At BVMI, I have seen that volunteers are truly considered a valuable asset and resource, are given work that needs to be done, and are made to feel useful and appreciated.

I would give Bergen Volunteer Medical Initiative way more than FIVE STARS if it were possible. If I had significant funds to donate to a non-profit organization, there is no doubt that this is the one I would chose.

The staff at BVMI goes above and beyond to make each and every patient feel like they are part of the family. The patient visits are are holistic and detailed as possible, providing patients with excellent medical services and advice. The staff is always warm, friendly and happy to help with just about anything. As a volunteer in the development office I have been able to see firsthand the enormous about of work that goes into fundraising and properly allocating resources to optimize the money raised.

BVMI is a wonderful community resource - it provides free primary medical care to the working poor. Most of the medical providers are volunteers, and they want to be there. The result is a caring environment where patients feel valued. It is also a great place to volunteer, where the staff makes the extra effort to match a volunteer's skills to BVMI's needs.

I volunteer at BVMI because I believe everyone has a right to good health. I am fortunate enough to have health care while some people do not have health care. Because of this, I do my part to ensure people are taken care of by professionals who care about them.

Bergen Volunteer Medical Center (BVMI) is an unbelievable non-profit. Prior to this year, I did not know such an organization existed. I, a high-school student, was conducting research on the status of healthcare for people who could not afford it and what can be done for them, for my public policy class. It was appalling to me how people in my own community did not have access to affordable health care. Then I discovered BVMI. I was blown away by all the good it was and is doing for the community. It is so humbling to think that volunteer doctors and nurses come together to, simply put, help others. It was also comforting to know that the people in my community had somewhere to go when they needed medical care. BVMI's determination and passion to serve the underserved is necessary and truly a blessing. I believe that healthcare is a right and BVMI believes it too.

I am an RN who retired in 2012 after working for 44 years. I was looking to volunteer at a place that I could be of service. BVMI turned out to be the place.
The patients are hardworking, motivated, and appreciative people. The staff of doctors and nurses are also volunteers. It is a learning and teaching experience for all involved.
I know that BVMI has a large impact on neighborhood emergency rooms. Prevention of medical issues as emergencies is addressed through patient education and follow up.

I have been involved with BVMI for more than a year. I started with BVMI to help the community and I never imagined the impact it would have on me. I feel great and helpful. when I get back home I feel a huge fulfillment because I feel that I helped a family to have a better life. If everyone helps at least one person or one family a day this world would be different. And for that I THANK YOU BVMI.
Mercedes

BVMI is special to me
1- because of the good it is doing providing health care to many people who could not otherwise obtain it,
2- because of the extraordinary volunteers who WANT to be there, offering their truly expert care in all health care fields,
3- because the concept of what we are doing is so compelling it continues to attract not only volunteers but donors as well.

The impact on the local community is many fold, 1- reducing the use of the five hospital ERs for primary care, which in turn lowers state taxes on the public, 2- improving the public health by treating undetected communicable diseases, 3- by diagnosing and treating common medical conditions such as HBP, Diabetes, Hyperlipidemia, as well as advising on
care of obesity and mental health issues.

I continue to support BVMI because of all of the above, and to quote the first VIM founder Dr John McConnel, “It is a joy to do what we are doing."

Dr. Samuel Cassell
BVMI Founding Chair

Every person goes above and beyond to help our patients: from the lab, to reception area to our nursing/medical volunteers - everyone takes an interest in our patients that goes beyond the physical! We all work together to help our patients any way we can (providing educational information, finding the place for the least expensive medications, working around schedules, providing interpretors etc). Sometimes the smallest things can make the biggest impact - we try to let them know how much we care!

As a volunteer an interpreter at BVMI, I have been able to see first hand the doctor-patient interaction at the clinic. The doctors and nurses truly care about all the patients at the clinic and it shows. I see the ongoing efforts of staff to get patients seen by specialists, following up with patients to make sure they have gotten their diagnostic testing, etc. More than once, I have been told by patients how lucky they feel to be at a clinic like ours and how great care they receive. BVMI really makes a difference in not only patient's health, but also their lives.

BVMI provides healthcare to the working poor, who would otherwise not be able to afford healthcare or health insurance. Without this healthcare (which includes preventive screenings), patients would either be left with excessive bills or be forced to go without necessary care. Lives have been saved due to early cancer detection and connection with treatment.

My name is Sandra and I am a patient at BVMI. I am really, really, happy here and all of the doctors are so nice here. They give me so much attention and make sure they do everything they can to make sure I get what I need. I don't have insurance or Charity Care and they try to help me get the care I need. Mary is a doctor here and she makes herself available whenever I need it. I am really, really, really, happy here. Blanca, Michael, Dania, Rebecca - the front desk staff is super nice. I get gynecological care here as well... In addition to primary care! I feel so lucky and thankful. They listen to me and make sure I receive everything I need. They are super professional and courteous. Most importantly, they have a BIG heart!