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Causes: Financial Counseling, Human Services
Mission: To provide high-value services designed to establish equilibrium between consumers, creditors, and member agencies for the successful rehabilitation of debt-challenged families and individuals.
Programs: Membership services - the association informs its members about state and federal legislation, champions consumer financial education, supports industry issues and initiatives through the media, and strives for the maintenance of continued positive relationships between creditors and the credit counseling industry. Additional member services - the association provides informed leadership, advocacy, and value-added services to its members by collecting data on member needs, measuring member satisfaction, and continuously striving to improve the association's effectiveness. In addition, the association maintains a website that provides informational and educational resources for members and consumers in general.
annual conference: the association offers educational conferences for members to share information and to obtain the latest updates from industry experts on credit counseling methods and practices. Sessions are conducted for individuals at all levels of their organization and on many varied relevant topics. In addition, the association offers continuing education units required by approved third party counselor certification programs to the counselors in attendance at the conference.
student loan training - the association's comprehensive student loan certification program provides financial counseling professionals with the tools needed to help borrowers understand and navigate the many complex federal student loan programs. This program is a combination of self study via on-line course as well as interaction with an instructor.