I heard Jill speak at a conference ten years ago. I was moved by her direct experience and her desire to improve conditions for animals that are literally tortured for years for no valid reason. They have rescued hundreds of bears and have expanded their work to open a Vietnam bear rescue and educate people in Asia to reduce the killing and eating of cats and dogs that sadly does exist. They do a great job updating their website with their latest work and Jill writes a blog, so please check it out to see their ongoing accomplishments. In response to the one-star poster, this organization is based out of London, so that could explain why they had delays in communication. That doesn't negate the fact that this organization does great and important work to rescue and assist animals who are suffering.
I donated to this charity for several years, but this year the website was malfunctioning and I could not register my donation. I sent an email to AA about the problem but never received a reply. So I crossed them off my donation list, assuming that they didn't want my donation.
These people work incredibly hard, with outreach programs, education, and rescue of Asiatic bears and work to make a big dent in the dog and cat meat trade. Very sincere.