This entire "Entity" is just awful. I have went to several of their facilities and everyone was the same. Staff is completely incompetent to be dealing with vulnerable/ mentally challenged people. Sadly I chose to go here to see a therapist and I have regretted that decision the entire time. They will toy with you when it comes to scheduling. Then treat you like crap. Talk down you, insult you ect.
My primary care physician is a joke. I went in with kidney pain and was given antibiotics but they didn't help. Now you would think that I'd have a follow-up Relatively soon, but that was not the case. Weeks went by then a month then a month and a 1/2. I still had not seen the doctor for the antibiotic that didn't work still in pain and now, terrified on top of it.
I never went back to see that doctor I actually ended up going to the emergency room. Were they gave me other antibiotic that did help. Thank heavens. The facility has made seeing a therapist a daunting task, the group therapy that's required for the month prior to seeing that therapist is wasteful time just to put you through the wringer to see if you're serious about seeing a doctor. That is insane, you're calling these people. Because you need to talk to a therapist. And they make you go to this group for an entire month. That has nothing to do with you or your needs at that time. Then they tell you they have to schedule you an appointment with a medications doctor and then you can see a therapist. I want to say I waited like 3 months to be able to talk to a therapist after contacting this place. Once I was able to get to speaking to a Therapist I was informed that I could only schedule appointment six Weeks out and then I would have to continue calling and scheduling appointments. So that way, I could still keep my slot on the same day, at the same time, this has been a huge, huge inconvenience and nightmare. I called in scheduled as many appointments as I could. But somehow 2 weeks later, I had no appointment scheduled. And now my slot had been taken. And I can't see my therapist at the time that I need to. But, in my group therapy through adult child. I do not have to schedule any appointments. Those are rolling appointments that stay scheduled. Until someone cancels them, this is backwards. They have done everything they can to make it as difficult as possible to talk to someone here. But this is supposed to be for your mental health. This place is supposed to be a place to help people. But all they do is put you down. Shot you down and make everything so darn difficult. And stressful that it is the exact opposite of what a place like this should be providing people..
Honestly, this place needs shut down. It does the opposite of what they claim to be doing and if they say different I will gladly stand up as one of the first to defend the patients.
Should you HAVE to go here my recommendation is be as quiet as possible answer with yes and no as much as possible, do NOT be open and honest with them they will use it against you. And just try to get in and out as fast as you can.
I went to intake three months ago.
I have been going to A&C at the same location for 9years. I have had a psychiatrist, a therapist, and a skills specialist. When I was finally called and told that a therapist was available, two days before my appointment, I was left a message by a lady named Gabby (addictions specialist) who told me that she canceled my appointment with my therapist because I had to attend a group in Fountain Square. I told her that I did not drive and the reason that I go to Adult and Child, located on Madison Ave was because it is in walking distance. She said to take a Medicaid cab!
I spoke to her supervisor, Bethany, addictions outpatient specialist, who told me that I needed to go to an, "introduction to therapy" group which was just started at the Madison Avenue location. When I show up for group none of the front desk staff had any idea about this group. We waited 40minutes until finally the leader communicated that there was a group.
The group was for ADDICTS. I have never done drugs in my life, I have tried weed. There were 3 meth users in group with me and I was told that we would be drug tested and need to see an addictions specialist.
Adult and Child are exploiting people for money by stigmatizing anyone that claims they tried marijuana as a drug addict in order to place them in groups and told they must complete these groups before seeing a therapist. Then they are told they must be drug tested and see an addictions specialist.
This is not for the client but for profits to Adult and Child.
This has completely changed my perception of mental health. I got no referrals at all.
The intake lady actually said, “I would be panicked too if I partied my whole life.” My life has not been a party and I do not party. Smoking a joint isn’t partying. School based skills person forced my daughter to call CPS on me for smoking a joint a day yet didn’t force her to talk about her child sexual abuse to the reporter?
One therapist told me I was selfish and easy, a peer specialist showed me perverted memes and referred to me as trashy. My Skills specialist screamed at me the entire hour like a child because the front office kept me filling out forms and didn’t inform her that I had arrived. I went home and broke down in tears, in front of my daughter.
I told my skills person that I was sexually harassed and she said, “No you weren’t.” I didn’t even get to the details when she matter of factly shut me down. She referred to my boyfriend as a hookup. Very undeveloped mentality, most of these people are not trained or have the empathy or capablility to work with vulnerable populations.
The Hope program director wouldn’t give hope. I asked if I would feel better and he responded, “I don’t know.” There were a few ppl who I had never saw that would wait for me while I was waiting in line at the pharmacy and ask for my meds.
In the beginning of Covid, the waiting room mixed patients with Pauly Jane, those who were being tested for covid. There were so many ppl coming for groups, thereapy, mediciation and they were coughing in the cubicles and waiting rooms with no masks, using the same pens to sign in. No one was cleaning or sprayed Lysol.
Paul, housing specialist downtown, had a two hour wait, it was my second attempt after waiting for hours. When I finally met him, he handed me a packet of outdated apartments that weren’t even subsidized and numbers were disconnected.