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2-1-1 Northeast Michigan

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Nonprofit Overview

Mission: To connect people with community wide health and human services resources to build healthy safe communities in Northeast Michigan.

Results: Our supporters allowed 2-1-1 Northeast Michigan to navigate the maze of social services for 23,083 callers helping an average of 1.9 indiviudlas per call for a total of 45,071 life changing events. Over 60% were in need of help with basic needs (food, rent, clothing, utilities)

Geographic areas served: 22 Counties in Northeast Michigan

Programs: 24/7/365 access to community resources. GET CONNECTED, GET ANSWERS, GET HELP, and GIVE HELP

Community Stories

6 Stories from Volunteers, Donors & Supporters

Client Served

Rating: 1

I thought that 211 was supposed to help people. I called 211 for help and they connected me with a food pantry. When the food pantry called me she was first of all very rude to me and furthermore treated me like a child. She asked me all kinds of questions about me and my family and even scoffed at some of my answers and then basically denied me saying i needed further proof that i needed help. She didn't even say goodbye, just hung up. I felt very insulted and destitute. I was completely embarrassed. I will search elsewhere and NEVER call 211 again for "HELP"

2 Kristen22


Rating: 5

The 2-1-1 Northeast Michigan E.D. is one of the most approachable and considerate executives I have had the pleasure to work with. He is a man of his work and does exactly what he says he will do, in a timely mannor. This is a 5-Star non-profit! The entire group is wonderful to work with.


Professional with expertise in this field

Rating: 5

2-1-1- has been a great asset to our community. I am always trying to help families get linked up with community resources and sometimes find they no longer exist. I have assisted families calling 2-1-1 and have found they are a great wealth of knowledge and have linked up families with several resources I was unaware of. 2-1-1 was able to answer a question a family had about where they could get their taxes done for free and 2-1-1 was able to link them up with a local resource that they now have an appointment with. Great job 2-1-1 and keep up the great work.


Professional with expertise in this field

Rating: 5

211 Has been a god send for us with dimishing budgets and staffing issues 211 has filled in the gap many times.
We have grown to depend on them now and wouldn't know what to do without them.
Keep up the good work for our citizens and communities!

Jerry Becker/ Clare County Emergency Management Director


Board Member

Rating: 5

2-1-1 replaces print directories, is answered by a trained professional and is updated in real time.
This benefits clients, organizations and the community. It is a time and money saver for communities.

Client Served

Rating: 4

2-1-1 found me the resources within my community to help me with budgeting