My girlfriend and I went there to take her two cockatiels that she could no longer keep recently and were so impressed with the facility and staff. It was hard knowing what to expect at first but the operators and volunteers are so committed to and love the animals in their care. They had so many personal stories about the birds there, and there are literally hundreds, each with its own name and they know them all. What a wonderful and attentive environment. The birds are received and kept in observation for acclimation and then slowly transitioned to the various indoor or outdoor aviaries based on the owner or caretakers wishes. They maintain a policy of respect for the birds in their care giving them the level of attention they need based on information and history. I can't say enough and absolutely saw no negative aspects to this organization. My girlfriend and I plan to go there as often as possible to volunteer, its just that wonderful.