September 11, 2012
The organization never even picks up their own hotline calls. They leave that up to their answering service to decide whether a call is important enough to even take a message. But they're in good company. The National Center for Missing and Exploited Children, with a $48 million annual budget, is only open 9-5 weekdays. It would seem that when one is operating an organization that deals with potentially life-threatening situations, that there would be a trained staff member to answer the phone 24/7. So, let me get this straight. The charity gets millions of dollars in contributions, and then hires a $10 a month answering services to run their hotline.
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MY ROLE:Professional with expertise in this field